Answering Direct Intercom Calls; Answering Calls In The Call Queue - AT&T SB67035 User Manual

Synapse SB67035 Deskset User's Guide

Answering Direct Intercom Calls

This feature applies to Call Appearance mode only.
Direct Intercom is an automatic-answering feature that your system administrator can set
for your Deskset. When Direct Intercom is enabled,
Deskset screen. Your Deskset will auto answer internal calls from certain extensions or
all extensions, depending on how your system administrator has set Direct Intercom. The
system administrator can also enable the Deskset to auto answer all external calls.
Your Deskset responds to Direct Intercom calls the same way it does to Auto Answered
calls. For more information, see
Once Direct Intercom is enabled, you cannot override the feature with the Deskset Auto
Answer feature. See your system administrator if you need to disable or change Direct
Intercom settings.

Answering Calls in the Call Queue

This feature applies to Call Appearance mode only.
Your system administrator may have set up your Deskset as a Call Queue Agent. The key
in the bottom right corner will have a Call Queue label. Incoming calls are directed to
your Deskset and all other assigned Call Queue Agents.
Incoming Calls
INT ON
"Auto Answering" on page
12:30PM Thu Feb 25 2010
Press or to move highlight, then Call
press SELECT.
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appears at the top of the
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