AT&T SB67030 User Manual page 269

Symptom
I am unable to transfer a call
to an outside phone number.
Deskset does not
automatically forward a call
to an outside phone number.
Troubleshooting
Synapse SB67030 and Accessories User's Guide
Probable Cause
Transferring to an outside
phone number has been
disabled, or no lines are
available.
Forwarding to an outside
phone number has been
disabled or Call Forward All
or the Call Forward–No
Answer settings are
incorrect.
Corrective Action
Check that your system administrator has enabled

transferring to an outside phone number.
Ensure that a valid outside number is shown in the

to Phone # field. You do not need to enter a 9 (or
whatever digit, if any, that must be dialed first for an
outside call).
Ensure that the Gateway is connected to the network.

All phone lines may be in use. If so, try again later.

Check that Call Forward All is on.

in the top right corner of the screen while in Idle mode.
Press to turn this feature on.
Check that forwarding to an outside phone number has

been enabled. See "Call Forward All and Call Forward–No
Answer" on page 80.
Ensure that a valid outside number is shown in the

to Phone # field. You do not need to enter a 9 (or
whatever digit, if any, that must be dialed first for an
outside call).
Confirm that the Call Forward All Target is set to

. On the Deskset, press MENU –> 2 –> 2.
269
Calls Generally
should appear