Receiving A Call; Being In A Call - Avaya 1120E User Manual

Multiuser
While the outgoing call is ringing, the selected account is displayed on screen on a From:
line.

Receiving a call

When you receive an incoming call, the displayed information shows which account the call is
intended to reach. The line key of the corresponding account displays an incoming call icon.
The call can be answered by:
• pressing the Answer context-sensitive soft key
• taking the handset off hook
• pressing the headset or handsfree key
• pressing the appropriate line key of the account
Note:
You cannot use a different account to answer the call.
If the IP Deskphone receives multiple calls at the same time, a list (sorted by the most recent
incoming call first) of all active and incoming calls appears. After you select a specific call in
the list, you can either answer the call or process the call.
An incoming-call icon provides visual feedback. You can answer the call by pressing the line
key directly without having to select the call. This automatically puts other active calls on
hold.

Being in a call

When a single call is active, the screen displays the local account in use and the remote user.
If multiple calls are active, each call appears on a single line. The local account for the active
call appears on the context line. Each line key reflects the most active call state of its
account.
The active call is affected by operations such as call transfer or call parking. One exception is
the New Call action, which uses the primary account by default; this can be overridden by
pressing another line key to initiate the call.
Joining calls into a specific conference always uses the conference server of the primary
account. Accounts which cannot access the server cannot join the conference.
222 Avaya 1120E IP Deskphone with SIP Software User Guide
Comments? infodev@avaya.com
November 2013