Trace Function - Toshiba CTX100-S Programming Manual

Maintenance

Trace Function

If CLRREBOOT is activated without the Backup data SmartMedia card installed, the active and
standby software is swapped and the system default program data is restored.
The Strata CTX processor heartbeat LED stops flashing and all telephones become inactive. After
a few minutes the Strata CTX initializes and starts up with new version of software as active and
the original software as standby, and then restores the backed up program data from the
SmartMedia card default.dat file (the processor SmartMedia LED flashes while it restores the
program data to the processor RAM).
After CLRREBOOT has completed the new version of CTX System software will be active in
Trial mode.
If system power is turned off/on while the Active side of flash memory is in the Trial mode, the
original software switches back to active and the new software will switch back to Standby. This is
to provide an automatic method of switching back to the original software version if the new
version is causing problems.
7. Confirm that the software is updated and the Backup data is restored by verifying/doing the following:
• Make sure the processor SmartMedia LED is off.
• Log in to Programming Mode from a digital telephone. If you cannot log in, it means the data
restore process is not completed.
• From the programming telephone, in Program 901 make sure that the new Strata CTX system
software version number is on the active side. FB01 shows the new system software version number
on the active side, and FB02 shows the original software version number on standby side.
8. Set the Active side of flash RAM from "Trial" to "Normal" as follows:
• From the programming telephone, enter Program 911 and press
(NORMAL), then press
• If Strata CTX power is turned off/on before the Active side is switched to "Normal", the Strata CTX
will automatically perform a CLRREBOOT and make the old software active.
The active side switches from "Trial" to "Normal" automatically after 24 hours if it is not done
Note
manually using Program 911.
9. Remove the SmartMedia card and turn the CTX670 power off for 5 seconds and then back on to reset
BIPU-M, BIPU-Q, QISG, ISDN and other advanced features.
10.Test the system to verify that the new software is running properly by checking dial tone, making
incoming and outgoing calls, internal and external calls and all other peripherals, such as voice mail,
etc., are working correctly.
11. Toshiba recommends that the SmartMedia card containing the customer data remains installed on the
CTX processor. This enables you to make and Backup changes using CTX WinAdmin remotely.
Important!
Trace Function
To analyze Strata CTX problems efficiently, Toshiba needs to get the event trace data and ISDN trace data.
These data sets enable analysis of the problems Strata CTX may experience. It is helpful for
troubleshooting problems that are difficult to duplicate.
Please contact Toshiba Technical Support to coordinate the running of the trace procedures. Technical
Support will walk you through the required steps.
14-8
+ROG
. The new software is on the active side running in Normal mode.
It is your responsibility to verify the system is working correctly after local Update is
complete.
Strata CTX Programming - Part 3: Telephone Button Programming 11/03
+ROG )%
. Press and dial