Auto Attendant Operation; Turn The Auto Attendant On; Using The Auto Attendant - AT&T SB67118 User Manual

Answering system

Auto attendant operation

Turn the auto attendant on

When the telephone is idle, press ANSWER ON for the desired line to
1.
set up.
2. Press or
ENTER to turn on the auto attendant. The current auto
3. Press
MENU/
attendant announcement plays. The screen displays Auto Attendant
ON Play announcement with voice prompt "Hello, this is automatic
attendant," and then the idle screen appears.
-OR-
Press or
ENTER to turn off the auto attendant feature for that line.
MENU/
To exit without making changes, press EXIT.
NOTES:
1. The auto attendant only answers outside calls.
2. The auto attendant does not answer calls when that line is in use.
You can press VOL+ or VOL- to adjust the announcement playback volume.
3.

Using the auto attendant

When you set a line to be an auto attendant, it
automatically picks up the ringing line after the number of
rings you programmed (see Number of rings on page 27),
and plays your selected auto attendant announcement.
While the line silently rings, and while the auto attendant is answering and
directing a call, the line indicator flashes (page 36). To interrupt the auto
attendant, press the flashing line indicator LINE 1-LINE 4 or L 1-L 4 to talk
to the caller on that line. You can also allow the auto attendant to answer
the incoming call while you make a new call on another line.
When a caller enters a correct extension number, the auto attendant
transfers the call to that extension and announces to the caller, "Please
wait." If the called extension does not answer, the caller is prompted to
try another extension or leave a message in a private mailbox for the last
attempted extension. The auto attendant attempts to transfer the call up to
five times.
If the caller enters an extension number plus the pound key (#) after
hearing the announcement, the auto attendant transfers the call to the
specified extension. If the call is not picked up after five rings, the caller
to scroll to Ans->Auto att.
to scroll to No answer to turn the auto attendant off. Press
67
*:Base
3 Missed calls
11:30PM 12/31
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