AT&T SB67118 User Manual page 95

Appendix
Troubleshooting
I experience poor
sound quality
when using the
speakerphone.
I hear other calls
while using my
telephone.
My telephone
base does not
ring when I
receive a call.
• Relocate your telephone to a higher location. The
telephone might have better reception in a high area.
• If the other telephones in your building are having
the same problem, contact your telephone service
provider (charges may apply).
• For increased sound quality while using the telephone
speakerphone, place the telephone base on a flat
surface with the dial pad facing up.
• Excessive background noise will cause a speakerphone
to fade in and out. Try controlling the background
noise by turning off any audio devices near the
speakerphone. Also, try to avoid interrupting the
person at the other end of the conversation while
they are speaking. If background noise cannot be
controlled, you should stop speakerphone operation
and return to normal corded handset mode.
• When using a speakerphone, controlling background
noise in your environment is essential. While you are
listening to your party, press MUTE to temporarily
turn your microphone off. When it is your turn to
speak, remember to press MUTE again to turn the
microphone on.
• Disconnect the telephone base from the telephone
jack, and plug in a different telephone. If you still hear
other calls, call your telephone service provider.
• Make sure that the ringer is not off. Refer to the
section on ringer selection in this user's manual.
• Make sure you plug in the telephone line cord
securely into the telephone base and the telephone
jack. Make sure you plug in the power cord securely.
• You may have too many extension telephones on your
telephone line to allow all of them to ring simultaneously.
Try unplugging some of the other telephones.
• If the other telephones in your building are having
the same problem, contact your telephone service
provider (charges might apply).
• Test a working telephone at the telephone jack. If
another telephone has the same problem, contact
your telephone service provider (charges might apply).
89