About The Auto Attendant; Caller Options - AT&T SB35020 User Manual

Syn248 SB35020 Deskset User's Guide
Intercom Call Forward–No Answer is a setting unique to each Deskset. The system
administrator also sets this setting. This setting determines the delay of, and the
destination for, unanswered calls coming through your Intercom line. These calls can
include Intercom calls or outside calls forwarded to you by the Phone Line Call
Forward–No Answer setting. The default destination is your voicemail. It can also be set
for another extension, an outside phone number, or OFF.

About the Auto Attendant

The Syn248 system features an Auto Attendant that can answer calls during periods
when your office is closed or when calls go otherwise unanswered. The Auto Attendant
has an interactive voice menu that can guide callers to the desired extension or
extension's voicemail.
The user at the Operator extension can set the Auto Attendant to one of three menus: a
default menu, a Day menu and a Night menu. The default menu instructs callers to "Enter
the extension number or enter 0 for the operator." You can customize both the Day and
Night menus with your own greeting message and instructions to callers.

Caller Options

Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to Voicemail, the caller has the option to press 5 to skip the
greeting and press 0 to reach the operator.
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
Answering Calls 29
Back to Contents