AT&T SB67118 User Manual

AT&T SB67118 User Manual

At&t dect 6.0 4-line corded/cordless small business system user's manual
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User's manual
AT&T SB67118 DECT 6.0
4-line corded/cordless
small business system

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Summary of Contents for AT&T SB67118

  • Page 1 User’s manual AT&T SB67118 DECT 6.0 4-line corded/cordless small business system...
  • Page 2 Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at 1 (888) 915-2007 call Model #: SB67118 Type: DECT 6.0 4-line corded/cordless small business system Serial #: Purchase date: Place of purchase: Both the model and serial number of your AT&T product can be found on the...
  • Page 3: Parts Checklist

    Parts checklist Check to make sure the telephone package includes the following items: User’s manual AT&T SB67118 DECT 6.0 4-line corded/cordless small business system SB67118 User's manual Telephone base Telephone base power adapter Battery compartment cover Quick start guide SB67118 DECT 6.0...
  • Page 4: Table Of Contents

    User’s manual SB67118 DECT 6.0 4-line corded/cordless small business system Table of contents Getting started Quick reference guide ... 1 Installation ... 4 Planning your system ... 5 Telephone base installation ... 6 To connect the corded handset and power adapter to the telephone base...
  • Page 5 Telephone base operation Telephone base basic operation ...36 Line indicators ...36 Making a call...36 On-hook dialing (predialing) ...37 Using the speakerphone ...37 Calling a speed dial number ...37 Answering a call ...38 Temporary ringer silencing ...38 Last number redialing ...38 Options while on calls ...39 Volume control ...39 Call waiting ...39...
  • Page 6 Turn the auto attendant on ...67 Using the auto attendant ...67 Using multiple auto attendants ...68 Auto attendant flow chart ...69 Answering system operation ...70 Set general delivery mailbox to answer ...70 Incoming messages ...70 New message indication ...70 Message playback ...70 Options during playback ...71 Delete all old messages ...71 Transfer message ...72...
  • Page 7: Getting Started

    Getting started Quick reference guide LINE 1-LINE 4 keys Press to make or answer a call on the desired line (pages 36-38). ANSWER ON keys Press to show the automatic answer options for that line (page 66). EXIT While in a menu, press to cancel an operation and exit the menu display.
  • Page 8: Directory Card

    Getting started Quick reference guide CALL LOG Press to view caller ID information (page 60). PAUSE/REDIAL Press repeatedly to view the last 10 numbers dialed (page 38). While entering digits, press to insert a dialing pause (page 54). INT/PTT ALL /PTT ALL Press to page all extensions.
  • Page 9: Main Menu

    Getting started Quick reference guide HEADSET When a corded headset is connected to the telephone base, press to get a line, answer a call or hang up (pages 37-38). The red indicator is on when the headset is in use. When in idle mode, press to initiate an intercom call (page 46).
  • Page 10: Installation

    Getting started Installation Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base should be placed on a flat surface. For optimum range and better reception, place the telephone base in a central and open location.
  • Page 11: Planning Your System

    Getting started Planning your system The SB67118 package includes one telephone base and one cordless handset (pre-registered at the factory). The included cordless handset has been assigned extension number 1. The system supports a maximum of four external lines, which are provided by your telephone service provider.
  • Page 12: Telephone Base Installation

    Getting started Telephone base installation To connect the corded handset and power adapter to the telephone base Plug the large end of the power adapter into a power outlet not controlled by a wall switch. Plug the small end of the power adapter into the power jack at the bottom of the telephone base.
  • Page 13: To Connect The Telephone Line Cords To The Telephone Base

    Getting started Telephone base installation To connect the telephone line cords to the telephone base If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
  • Page 14 Getting started Telephone base installation Line 4 Electrical outlet not controlled by a wall switch Power adapter Option 2: To connect four one-line wall jacks NOTES: If you have three one-line wall jacks, you need a two-line adapter for two of the lines. The long cords supplied with the telephone are four-conductor cords.
  • Page 15: Optional Backup Battery Installation

    Getting started Optional backup battery installation Install four AA batteries (purchased separately) to use some features of this telephone in the event of a power failure. If power fails with working batteries installed, all the lines of this telephone will work only with the corded handset.
  • Page 16: Add And Register Handsets

    Your telephone can support up to 10 cordless handsets or nine cordless handsets and one cordless headset. You can add new handsets and headset (AT&T model SB67108 and TL7600, sold separately) to the SB67118 at any time, but each new handset or headset must be registered with the telephone base before use.
  • Page 17: Add And Register A Cordless Headset

    If the button shows a constant blue light, the headset is registered. You need to deregister the headset before you can register it to the SB67118. See the deregistration instructions in the user’s manual of the telephone to which it is currently registered. See page 76 for instructions on using the cordless headset with this telephone.
  • Page 18 Getting started Add and register a cordless headset If you have a dial tone but some extension number other than 0 is on the telephone base display, then the headset is registered as a handset and will not function properly. If this is the case, you must deregister and start over, being careful to select Cordless headset in step four on the previous page.
  • Page 19: Deregister Handsets And Headset

    Getting started Deregister handsets and headset If you already have 10 registered handsets and need to replace a cordless handset, add a cordless headset (AT&T model TL7600, sold separately); or, if you wish to change the assigned extension numbers of your handsets, you must first deregister all the handsets, and then re-register each handset you wish to use.
  • Page 20: Add A Corded Headset

    Getting started Add a corded headset You can use this telephone hands-free when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5 mm corded headset. To purchase a headset, visit our website www.telephones.att.com 1 (866) 288-4268 dial...
  • Page 21: Optional Audio Cable

    Getting started Optional audio cable You can record music or an audio clip for callers to hear while their calls are put on hold from an audio device, such as a computer, CD player or radio. See the Music on hold (MOH) feature on page 23. You can purchase a mono type audio cable with a 2.5mm plug on one end and a 3.5mm plug on the other at an electronics store in your area.
  • Page 22: Telephone Base Setup

    Getting started Telephone base setup Menu settings Use this feature to use the menus to change the telephone base settings. Press MENU when in idle mode (when the telephone /ENTER is not in use) to enter the main menu. Press to scroll to the feature to be changed.
  • Page 23: Volume Control

    While using the volume control, you will hear a triple beep when you reach the minimum or maximum level. The SB67118 telephone base remembers the volume setting for each listening option. Ringer tone Use this feature to choose one of the seven ringer tones for incoming calls.
  • Page 24: Ring Group

    Getting started Telephone base setup Ring group Use this feature to specify which extensions receive incoming calls. By default, all extensions and the telephone base receive incoming calls. You can block some extensions from receiving calls, however, they can still be used to place outgoing calls.
  • Page 25: Lcd Contrast

    Getting started Telephone base setup LCD contrast Use this feature to adjust the screen contrast to one of six levels to optimize readability in different lighting conditions. When the telephone is idle, press MENU Press to scroll to Base setup. Press ENTER twice to select LCD contrast.
  • Page 26: Line Selection

    Getting started Telephone base setup to the previous menu. There is a confirmation tone. To exit without making changes, press EXIT. Line selection Use this feature to select the default telephone line to be used when you make outgoing calls. This telephone comes factory set for Auto selectable line, which chooses the first available line for making a call.
  • Page 27: Area Codes

    Getting started Telephone base setup Press ENTER to save the setting and return to the previous menu. MENU/ There is a confirmation tone. To exit without making changes, press EXIT. Area codes Use this feature to program this system to recognize one home area code and up to four local area codes.
  • Page 28: Hold Reminder

    Getting started Telephone base setup Hold reminder Use this feature to have silence or play a beep tone every 30 seconds when there is a call on hold. When the telephone is idle, press MENU Press to scroll to Base setup. Press Press to scroll to Hold reminder.
  • Page 29: Music On Hold (Moh)

    Getting started Telephone base setup NOTES: The time is in a 12-hour clock format. If you set an invalid time, you will hear an error tone while ENTER to save the setting. The error tone means the setting cannot be saved. You pressing MENU/ need to correct the time entry to continue the setup process.
  • Page 30 Getting started Telephone base setup Recording music or message using an audio device: When the telephone is idle, press MENU to scroll to Base setup. Press Press to scroll to Music on hold. Press Press to scroll to Record new music. Press Press When you are ready, start playing the music on your audio device and press...
  • Page 31: Auto Attendant Setup (For Answering System)

    Getting started Auto attendant setup (for answering system) You can set up the auto attendant to answer outside calls, provide callers with a company directory, automatically forward calls to a specified extension, and enable callers to record voice messages when there is no answer.
  • Page 32: Record Extension List

    Getting started Auto attendant setup (for answering system) ENTER to stop recording. The timer stops and 6. Press MENU/ the recorded announcement automatically plays back. 7. Press 2 to save the setting and return to the previous menu, or press 1 to re-record that announcement. -OR- To exit without making changes, press EXIT.
  • Page 33: Number Of Rings (Auto Attendant)

    Getting started Auto attendant setup (for answering system) Number of rings (auto attendant) Use this feature to set the number of times the telephone rings before the auto attendant answers. The number of rings can be between 2 and 7. When the telephone is idle, press ANSWER ON for the desired line.
  • Page 34: Mailbox Setup (For Answering System)

    Getting started Mailbox setup (for answering system) You can set each telephone line mailbox separately. By default, line 1 is set to have the auto attendant to answer. Lines 2, 3, and 4 are set to no answer; the answering system is disabled and any calls to those lines will ring on all extensions.
  • Page 35: Select Announcement

    Getting started Mailbox setup (for answering system) Select announcement Use this feature to select an announcement for your independent mailbox from the list of announcements. When the telephone is idle, press ANSWER ON for the desired line. to scroll to Setup. Press ENTER twice to select Mailbox setup.
  • Page 36: Mailbox Setup (For General Mailbox)

    Getting started Mailbox setup (for general mailbox) Set access code (remote code) Use this feature to enter a four-digit number (0000-9999) to allow remote access to your general mailbox from any touch-tone telephone. Unless you change it, the remote access code is 0000. When the telephone is idle, press MENU to scroll to Mailbox setup.
  • Page 37: Notify Alert

    Getting started Mailbox setup (for general mailbox) Notify alert Use this feature to receive notification calls to your cell telephone or paging device after each new telephone call message has been recorded to the general mailbox. You can remotely access the message from a touch-tone telephone (page 74).
  • Page 38: Remaining Space

    Getting started Mailbox setup (for general mailbox) Call alert confirmation: You can confirm whether the system can successfully call the alert number that you entered. to scroll to Calling alert #. Press Press The screen displays Press SPKR to confirm the alert call.
  • Page 39: Speed Dial Setup

    Getting started Speed dial setup The telephone base has 10 speed dial locations where you can store the telephone numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. Enter, edit or delete a speed dial number When the telephone is idle, press MENU Press to scroll to Speed dial setup.
  • Page 40: Screen Icons, Indicator Tones And Lights

    Getting started Screen icons, indicator tones and lights Screen icons: On when that extension is in use. 1 2 3 4 5 Ringer off - the telephone base ringer is off. -MUTE Microphone is muted. -PRIV Call privacy is on. -REC The call is being recorded.
  • Page 41: Indicator Lights

    Getting started Screen icons, indicator tones and lights Indicator lights: Lighted display LINE 1-LINE 4 indicator On when a telephone line is in use. Flashes slowly when a tel- ephone line is on hold. Flashes rapidly when there is an incoming call. HEADSET indicator On when the corded headset is in use.
  • Page 42: Telephone Base Operation

    Telephone base operation Telephone base basic operation The telephone comes programmed to use line 1 (default primary line) for calls when you do not press a line key. (To change the primary line, see Line selection on page 20.) When you answer a call, the telephone automatically selects the ringing line.
  • Page 43: On-Hook Dialing (Predialing)

    Telephone base operation Telephone base basic operation To make a call with a corded headset: Make sure a corded headset is connected to the telephone base (page 14). Press HEADSET on the telephone base. Wait for a dial tone, then dial the number. To hang up, press HEADSET.
  • Page 44: Answering A Call

    Telephone base operation Telephone base basic operation To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the handset. NOTE: If there is no telephone number stored in the speed dial location, No number displays on the screen. Answering a call To answer a call: •...
  • Page 45: Options While On Calls

    Telephone base operation Options while on calls • To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the handset. To edit a number: • While the desired number displays, press enter editing mode. Press REP or SKIP to move the cursor to the left or •...
  • Page 46: Call Privacy

    Telephone base operation Options while on calls Call privacy To ensure call privacy, this telephone allows only one set at a time to use a line. You can also block all system handsets from joining a phone conversation (see page 42 for instructions for joining calls). To enable call privacy: •...
  • Page 47: Mute

    Telephone base operation Options while on calls twice. The system saves the conversation into the handset mailbox. -OR- The recording ends when you disconnect the call. While recording a phone conversation: The other party hears a short beep when the recording begins and once each minute during the recording.
  • Page 48: Hold

    Telephone base operation Options while on calls HOLD Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release HOLD. The LINE 1-LINE 4 indicator for the line on hold flashes slowly in red.
  • Page 49: Chain Dialing

    Telephone base operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory.
  • Page 50 Telephone base operation Options while on calls To talk privately with one internal party: Press HOLD to talk privately with the person on that handset. The external line is automatically placed on hold. Press CONF to resume the conference call. To drop one line: 1.
  • Page 51: Covm (Central Office Voicemail)

    Telephone base operation COVM COVM (central office voicemail) If you subscribe to voicemail service with your telephone service provider, turn on the COVM feature. This feature displays COVM on the screen above the line key of any telephone line that receives new voicemail messages. If you do not subscribe to voicemail service or want to disable the indicator, turn off the COVM feature.
  • Page 52: Intercom

    Telephone base operation Intercom You can use the intercom feature for conversations between the telephone base and an accessory cordless handset or registered cordless headset, or between two accessory cordless handsets (one of which can be a registered cordless headset). When the system is making one or more external calls, the cordless handsets can make intercom calls with each other.
  • Page 53: Answer An Intercom Call

    Telephone base operation Intercom Answer an intercom call When you receive an intercom call, you hear a ringing tone and your screen displays Call X: Handset X (X represents the extension number [1-0], Handset X represents the default handset name). Answer an intercom call just as you would answer a normal call.
  • Page 54: Call Transfer

    Telephone base operation Call transfer You can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: Press XFER on the telephone base.
  • Page 55: Answer A Transferred Call

    Telephone base operation Call transfer Press to scroll to the desired extension, then to scroll to the desired extension, then press ENTER. MENU/ 3. The current line is put on hold. The destination extension rings and the call is answered by pressing PHONE/ on the cordless handset.
  • Page 56: Push To Talk (Ptt) Intercom

    Telephone base operation Push to talk (PTT) intercom You can directly broadcast messages to the speakerphone of any extension. The extension you called can respond by pressing the INT key to begin a two- way communication. Any registered cordless handset can make PTT call with each other or the telephone base.
  • Page 57: Answer A Ptt Call

    Telephone base operation Push to talk (PTT) intercom Answer a PTT call 1. When you hear two beeps, the screen displays PTT from: X:Handset X (X represents the extension number [1-0], Handset X represents the default handset name). 2. Press INT to convert the call into a normal intercom call with that extension. -OR- Respond with a new PTT call.
  • Page 58: Directory

    Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with the extensions. Each handset has its own directory. Capacity The directory of this telephone base can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers.
  • Page 59: Create Directory Entries

    Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. When the telephone is idle, press MENU select Directory. -OR- Press DIR on the telephone base. ENTER to add an entry. 2.
  • Page 60: Store A Pause In A Directory Number

    Directory Create directory entries REP or SKIP to move the cursor to the left - Press or right. - Press REMOVE to backspace and delete characters. - Press and hold REMOVE to erase all characters. - Press 0 once to add a space. ENTER to save the setting and return to the 5.
  • Page 61: Review Directory

    Directory Review directory Review directory entries When the telephone is idle: Press MENU /ENTER -OR- Press DIR on the telephone base. If there are no directory entries, the screen displays Directory empty. 2. Press to browse through the directory. Entries appear alphabetically by the first letter in the name.
  • Page 62: Search Directory

    Directory Search directory Search by name Follow the steps below to search for directory entries on the telephone base. When the telephone is idle, press -OR- Press DIR on the telephone base. Press 2. Press browse through the directory. browse through the directory. 3.
  • Page 63: Dial, Delete Or Edit Entries

    Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the telephone base screen. You can use the directory review or search (pages 55-56) to show an entry. Display dial When a number is displayed on the screen you can dial the number by lifting the corded handset, pressing...
  • Page 64: Caller Id

    Caller ID About Caller ID This telephone supports caller ID services that most telephone service providers offer. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
  • Page 65: Caller Id Information

    Caller ID Caller ID Information How the caller ID information (call log) works The telephone stores caller ID information for the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls.
  • Page 66: Caller Id Operation

    Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.
  • Page 67: Make A Call Log Entry Ready To Dial

    Caller ID Caller ID operation Make a call log entry ready to dial Although the incoming call log entries have 10 digits (the area code plus the seven-digit number), in some areas, you may only need to dial the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits.
  • Page 68: Save A Call Log Entry To The Directory

    Caller ID Caller ID operation Save a call log entry to the directory When in the call log, press The screen displays ENTER=Add. Press When the telephone number appears, telephone number appears, • Press the dial pad keys to add digits (page 53). •...
  • Page 69: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message PRIVATE CALLER UNKNOWN CALLER Reason The caller prefers not to show the telephone number and name. Your telephone service provider cannot determine the caller’s name and telephone number.
  • Page 70: Answering System

    Answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built- in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
  • Page 71: Setting Your System To Automatically Answer Calls

    Answering system Setting your system to automatically answer calls Use this feature to separately set each of the four lines to automatically answer incoming calls in two different ways. General mailbox (gen MB only): The called line rings on every extension for each incoming call. If there is no answer, the caller is prompted to leave a message in the general mailbox, which a person at any handset can review.
  • Page 72: An Example Of A 4-Line Answering System Setup

    Answering system Setting your system to automatically answer calls An example of a 4-line answering system setup If you have four phone lines and many extensions, you can set up to the auto attendant to answer up to three simultaneous calls. You can set up the fourth line to ring as a private direct line to a single extension by excluding all others in the Ring group (page 18).
  • Page 73: Auto Attendant Operation

    Answering system Auto attendant operation Turn the auto attendant on When the telephone is idle, press ANSWER ON for the desired line to set up. to scroll to Ans->Auto att. Press ENTER to turn on the auto attendant. The current auto Press MENU/ attendant announcement plays.
  • Page 74: Using Multiple Auto Attendants

    Answering system Auto attendant operation hears “No one is available to answer the call. To leave a message press 1, to call another extension press 2, to call the operator press star.” and waits five seconds for another entry from the caller. If the caller still hasn’t entered an extension number after hearing this message three times, the auto attendant forwards the call to the general mailbox to leave a message.
  • Page 75: Auto Attendant Flow Chart

    Answering system Auto attendant operation Auto attendant flow chart Caller dials Caller dials and # AA sends call to the telephone base answers call? enters another Incoming call AA answers and plays outgoing announcement Caller dials extension number and # AA calls extension Person...
  • Page 76: Answering System Operation

    Answering system Answering system operation Set general delivery mailbox to answer When the telephone is idle, press ANSWER ON for the desired line. Press to scroll to Ans->Gen MB only. Press ENTER. The ANSWER ON indicator turns on. MENU/ The current mailbox announcement plays. The screen displays General Mbox ON Play announcement, and then it returns to the idle screen.
  • Page 77: Options During Playback

    Answering system Answering system operation To listen to messages at the telephone base: 1. While the telephone is idle, press 2. The system announces the number of new and unreviewed messages in the general mailbox. ENTER to select Play all to listen to all messages. Press 3.
  • Page 78: Transfer Message

    Answering system Answering system operation NOTE: If there are any new and unreviewed messages in the general mailbox, the Messages indicator still flashes after you delete all old messages. Transfer message When a message is playing in the general mailbox, you can transfer the message to a single extension or all extensions.
  • Page 79: Play Back A Memo

    Answering system Answering system operation 6. Press 1 to re-record that memo. -OR- Press 2 to save the memo and send it to the extension you selected. The system announces “Message transferred to mailbox X,” and then returns to the previous menu or memo.
  • Page 80: Remote Access

    Answering system Remote access Use this feature to reach your answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely reach the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the four-digit remote access code (0000 is the default code, see page 30 to change it).
  • Page 81 Answering system Remote access 4. If the memory is full, you hear a two-beep alert tone and the answering system “Memory is full.” The telephone base screen displays Message full. and you cannot record new messages until old ones have been deleted. Check the system remaining space (page 32) frequently to maintain availability of space for incoming messages.
  • Page 82: Cordless Headset

    Cordless headset Cordless headset operation To register and deregister an AT&T compatible DECT 6.0 cordless headset (AT&T model TL7600) to the SB67118 telephone base, please refer to the page 11-13. To view the TL7600 manual, visit www.telephones.att.com our website at...
  • Page 83: Appendix

    Appendix Telephone base display screen messages All deleted All handsets deregistered Auto Attendant ON Play announcement Busy Calling alert # Calling X:Handset X Call log empty Cordless headset registered Cordless headset registering COVM reset Deleted Deregistering Directory empty Directory No items stored Ended Error General Mbox ON...
  • Page 84 Appendix Telephone base display screen messages Message full Msg. transferred to mailbox X No handsets registered No items stored MOH currently in use. Please try again later. Please enter another access code. Please set alert # Press SPKR to confirm the alert call PTT To: X:Handset X...
  • Page 85: Maintenance

    Appendix Maintenance Taking care of your telephone • Your telephone base contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water •...
  • Page 86: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...
  • Page 87: Save These Instructions

    Appendix Important safety information Especially about cordless telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.
  • Page 88: Fcc Part 68 And Acta

    Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.
  • Page 89: Fcc Part 15

    Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
  • Page 90: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com 1 (866) 288-4268 1. What does this limited warranty cover? The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER”...
  • Page 91 Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (866) 288-4268 check of the PRODUCT controls and features may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location.
  • Page 92: Technical Specifications

    Appendix Technical specifications RF frequency band Channels Operating temperature Telephone base voltage (AC voltage, 50/60Hz) Telephone base voltage (AC adapter output) Headset jack DECT 6.0 digital technology The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is achieved through a unique antenna design and advances in noise-filtering technology.
  • Page 93: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at 1 (888) 915-2007 call My telephone • base doesn’t • work at all. • • I cannot get a •...
  • Page 94 Appendix Troubleshooting • My telephone • base isn’t performing normally. • • I get noise, static, • or weak signals even when I’m near the telephone base. • • • • If the other telephone in your building are having the same problem, contact your telephone service provider (charges might apply).
  • Page 95 Appendix Troubleshooting • • • I experience poor sound quality when using the speakerphone. • • I hear other calls • while using my telephone. • My telephone base does not ring when I • receive a call. • • •...
  • Page 96 Appendix Troubleshooting • • My calls cut in • and out while I’m using my corded handset. • • • • • • Other electronic products can cause interference with your telephone base. Try installing your telephone base as far away as possible from electronic devices such as television sets, VCRs, or other cordless telephones.
  • Page 97 Appendix Troubleshooting My caller ID isn’t • working. • • • System does not • receive caller ID when on a call. • The answering system is recording incomplete • messages. • • I have difficulty • hearing messages. Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone base.
  • Page 98 Appendix Troubleshooting System does • not answer after • correct number of rings. • • • • System does • Make sure the answering system is on (page 70). not record • Make sure the memory of the answering system is not messages.
  • Page 99 Appendix Troubleshooting • Make sure to enter your remote access code correctly System does not respond to remote • Make sure you are calling from a touch-tone commands. • The answering system may not detect the remote • There may be interference on the telephone line you Outgoing •...
  • Page 100 Appendix Troubleshooting If the telephone base does not seem to be responding Common cure for electronic normally, do the following (in the order listed): equipment. • • • • • • Disconnect the power to the telephone base. Disconnect the spare battery, if applicable. Wait a few minutes.
  • Page 101: Index

    Index Index AC power, 9 Access code, 30 Add new handsets, 10 Alert set alert number, 31 confirmation call, 32 on or off, 31 Announcement record, 25-26, 28 select, 29 Answer incoming call, 38 intercom call, 47 transferred call, 49 Push to talk (PTT) call, 51 Answering system, 64-74 Antennas, 6, 86...
  • Page 102 Index Index Elapsed time, 23, 36 call, 36-37 conference call, 44 intercom call, 47 PTT call, 51 Flash, 39, 53-54 Hands-free use, 14, 37, 49 Handset registration, 10 Headset corded installation, 14 cordless registration, 11 cordless operation, 76 Hold, 42 Hold reminder, 22 Incoming messages, 70 Indicator lights, 34...
  • Page 103 Index Index Name enter into directory, 53-54 search, 56 Navigation keys, 1 New message indication, 70 Notify alert, 31-32 Number of rings, 27-28 One-touch keys, 2, 46-48, 50-51 On-hook dialing (predialing), 37 Outgoing announcement, 25, 69, 93 Outgoing calls, 18, 20 Pause, 54 PBX lines, 20 Planning your system, 5...
  • Page 104 Index Index Technical specifications, 86 Telephone base operation, 36-51 Telephone operating range, 86 Temporary ringer silencing, 38 Three-way conference calls, 43-44 Toll saver, 28 Transfer call, 48-49 message, 72 Troubleshooting, 87-94 Turn off answering system, 73 auto attendant, 67 general delivery mailbox, 73 Turn on answering system, 67, 70 auto attendant, 67...
  • Page 105: Remote Access Wallet Card

    ... Skip the message ... Transfer the message ... End remote access call ... Model name: AT&T SB67118 Type: DECT 6.0 4-line corded/cordless small business system DECT 6.0 4-line corded/cordless small business system © 2009 Advanced American Telephones. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to...
  • Page 106 www.telephones.att.com © 2009 Advanced American Telephones. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 2 AT&T 07/09.

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