Auto Attendant Information; Caller Options - AT&T Synapse SB67020 User Manual

Synapse SB67020 User's Guide

Auto Attendant Information

The Synapse telephone system may feature an Auto Attendant that answers incoming calls and automatically transfers them to
a Synapse extension or extensions with no action by a person. The targets for these transfers may depend on the time of day.
This Auto Attendant supports an interactive voice menu to guide callers to the desired extension.
You may want to give your extension number to frequent callers so they can easily dial your extension number when the Auto
Attendant answers their calls and asks for the caller to enter your extension or to spell your name using the dial keys.
When the Auto Attendant is disabled, all outside calls go to the system operator or to a target that the system administrator
designates, which could be a group of any number of extensions.

Caller Options

Until callers get through to a live person, they can press 0 at any time to redirect their call to the system operator, if one has
been designated and if the system administrator has enabled this feature.
When a caller is redirected to Voicemail, the caller has the option to press 5 to skip the greeting.
[T1] If your system administrator has set up Direct Inward Dialing, callers can dial the Direct Inward Dial telephone number to
reach you directly, bypassing the Auto Attendant. Your callers can also call your company's main number and be transferred to
your extension.
The Auto Attendant may be set up so that callers can access the Auto Attendant directory. This allows callers to use any touch-
tone phone's dial pad to spell your name, followed by pressing the pound (#) sign, to reach your extension.
Overview 31