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Paxar 9830-CL Operator's Handbook Manual

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®
Paxar
™
9830-CL
Printer
TC9830CLOH Rev. C 12/98
©1998 PAXAR Corporation. All rights reserved.

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  • Page 1 ® Paxar ™ 9830-CL Printer TC9830CLOH Rev. C 12/98 ©1998 PAXAR Corporation. All rights reserved.
  • Page 2 Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Paxar reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Paxar has made every effort to provide complete and accurate information in this manual, Paxar shall not be liable for any omissions or inaccuracies.
  • Page 3 Warranty Information Limited Warranty PAXAR Systems Group, Division of PAXAR Corporation, extends the following warranties to the original purchaser of a PAXAR 9830CL which has been installed and operated using recommended procedures and operating conditions. Parts Parts found defective in material or workmanship will be replaced at no charge for a period of six months following the machine’s shipment date.

  • Page 4: Table Of Contents

    TA B L E O F C O N T E N T S GETTING STARTED........... . . 1-1 Audience.
  • Page 5 Clearing Label Jams ..........4-2 Cleaning.

  • Page 6: Getting Started

    G E T T I N G S TA R T E D ® The Paxar 9830CL™ Care Label printer lets you print text, graphics, and bar codes on thermal transfer (ribbon) fabric labels. This chapter includes information about unpacking the printer.

  • Page 7: Connecting The Power Cable

    A u d i e n c e The Operator’s Handbook is for the person who prints and applies labels. U n p a c k i n g t h e P r i n t e r After you unpack the printer, you should have: a 9830CL printer, power cord, and a ribbon take-up core (may already be on take-up reel).

  • Page 8: Establishing Communications

    Ask your System Administrator which method to use to communicate with the host: Serial Communication (required for use with Paxar PCMate software) 9 to 25 pin cable 25 to 25 pin cable Parallel Communication IEEE-1284 or Centronics®...

  • Page 9: Default Serial Port Communication Values

    D e f a u l t S e r i a l P o r t C o m m u n i c a t i o n V a l u e s If you are communicating with the host through the serial port, make sure the printer’s communication values match those at the host.

  • Page 10: Button Functions

    Paused: The printer shows a steady amber light when paused. The printer shows a blinking amber light when there is a data, communication, or data formatting error. See the status code box for the error code. The printer also shows a blinking amber light when it’s ready to print a label in the On-Demand mode.

  • Page 11: Status Code Box

    Clear: Clears an error. Cancels the current print job. Cancels all queued print jobs if pressed for two seconds. Also clears the communication queue and cancels any packet being received. To cancel a single or all queued print jobs, the printer must be in paused mode before Clear is pressed.

  • Page 12: Dip Switches

    D I P S w i t c h e s Upper DIP Switches Baud Rate 38400 19200 9600 4800 2400 1200 Software Control Data Bits 7 Data Bits 8 Data Bits Stop Bits 2 Stop Bits 1 Stop Bit Parity Even None...
  • Page 13 Lower DIP Switches Flow Control XON/XOFF RTS/CTS* Diagnostics Normal Diagnostics Mode Verifier No Verifier Verifier Installed Supply Type Die Cut or Edge Aperture Black Mark Continuous Center Aperture Ribbon Transfer Direct Feed Mode Disable On-Demand Enable On-Demand Values in bold indicate the default setting (RTS/CTS Flow Control; Normal Mode;...

  • Page 14: Loading Supplies

    This chapter describes how to load a roll of supply and a ribbon roll. You can use Paxar’s 9830CL fabric label kits containing perforated fabric labels and ribbon. If you switch from black mark to continuous supplies make sure the DIP switches are set correctly.

  • Page 15: Loading Labels

    L o a d i n g L a b e l s Make sure the printer is configured for the correct supply type. To load a roll of labels: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 2-2 Loading Supplies...
  • Page 16 CAUTION Make sure you use only approved Paxar supplies. See Appendix A, "Specifications and Accessories" for a list of Paxar supplies or contact your Paxar Representative for more information. 4. Place the roll of supply on the supply holder. Make sure the supply unrolls from the top as shown.
  • Page 17 Do not pick up the printer by the supply holder. 5. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. 6. Push down on the supply lever to unlock the supply guides. 7.
  • Page 18 8. Tuck the supply under the nibs. Nibs Supply Lever Make sure a few inches of supply are past the front end of the printer. 9. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place. 10.
  • Page 19 11. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 12. Close the cover. 13. Press Feed to position the supply under the printhead. You may need to adjust the wide/narrow knobs depending on the width of your supply.

  • Page 20: Loading Ribbon

    Printhead Tab Deflector Tab CAUTION Make sure you use only approved Paxar supplies. See Appendix A, "Specifications and Accessories" for a list of Paxar supplies or contact your Paxar Representative for more information. Loading Supplies 2-7...
  • Page 21 4. Push the deflector tab down. Deflector Tab 5. Slide the extra ribbon core on the take-up reel as far as it will go with the writing on the end of the core facing out. Use your empty ribbon core as the take-up core. The take-up core only fits on the take-up reel one way.
  • Page 22 7. Slide the ribbon onto the back reel as far as it will go with the writing on the end of the core facing out. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll.
  • Page 23 9. Tape the ribbon to the take-up core. Do not tape the ribbon to the take-up reel. 10. Align the ribbon with the printhead and supply. Take-up Core CAUTION Make sure the ribbon is straight and centered throughout the path. 11.
  • Page 24 14. Close the printhead by pressing down on the thumb well until you hear it click into place. Close the cover. Thumb Well Loading Supplies 2-11...
  • Page 25 2-12 Loading Supplies...

  • Page 26: Printing

    P R I N T I N G This chapter explains how to use on-demand mode printing. print an error label and batch separators. adjust the print positions. print care symbols and special characters, such as the Euro-Dollar symbol. P r i n t i n g The host sends online packets containing print jobs to the printer.

  • Page 27: Printing An Error Label

    P r i n t i n g a n E r r o r L a b e l If the printer displays a data error (errors 0-499), press Feed to print an error label and continue printing. See your System Administrator about the error label.

  • Page 28: Adjusting Print Positions

    A d j u s t i n g P r i n t P o s i t i o n s You can adjust the supply, print, and margin positions by using the control panel buttons. Make sure a batch is not waiting to print, the printer is not paused, or has an error before you change the settings.

  • Page 29: Printing The Euro-Dollar Symbol

    Supply Position Adjusts the machine to print at the vertical 0,0 point on the supply. Increase the supply position to move print up, decrease to move print down on the label. The range is -300 to 300 dots. The supply position adjustment should only be made on inital printer setup.

  • Page 30: Font Samples

    F o n t S a m p l e s The following table shows the characters available with Font 70 and Font 71. Font 70 is a 15-point font and Font 71 is an 18-point font. & > < Printing 3-5...
  • Page 31 The following table shows the characters available with Font 72 and Font 73. Font 72 is a 15-point font and Font 73 is an 18-point font. 3-6 Printing...

  • Page 32: Care And Maintenance

    C A R E A N D M A I N T E N A N C E This chapter tells you how to clear label jams clean the printhead and platen roller replace a printhead adjust print contrast replace a fuse. CAUTION Do not use sharp objects to clean the printhead.

  • Page 33: Clearing Label Jams

    C l e a r i n g L a b e l J a m s When you are printing and a jam occurs, the Supplies light on the printer’s front panel blinks. To clear the jam: 1. Turn off the printer. 2.
  • Page 34 To clean the printhead, supply sensor, and platen roller: 1. Turn off the printer. 2. Open the cover and printhead assembly. 3. Remove the label roll and ribbon (when cleaning the printhead). 4. Press down on the exit cover tabs to open the exit cover on the front of the printer.
  • Page 35 6. Moisten another cotton swab with isopropyl alcohol. Rub the cotton swab across the printhead and remove any build-up. 7. Rub the cotton swab across the supply sensor and remove any build-up. Supply Sensor 8. Clean the build-up in the supply path. 4-4 Care and Maintenance...
  • Page 36 9. Let the printer dry and reload your supplies. 10. Close the exit cover by pushing firmly on it as shown. Both latches will click into place. 11. Close the cover and printhead assembly. 12. Turn on the printer. 13. Press Feed to position the supply under the printhead. Resend your format, batch, and check digit packets.

  • Page 37: Replacing The Printhead

    R e p l a c i n g t h e P r i n t h e a d You may have to replace the printhead if it is damaged or worn-out. For example, you may see 616 (bad dot or dots) or 765 (printhead failure) error codes.
  • Page 38 4. Press forward and down on the two latches on top of the printhead assembly as shown. The printhead will drop down. 5. Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place. 6.
  • Page 39 8. Align the new printhead with the tabs. 9. Snap the printhead into place. Do not touch here Make sure the printhead cable does not touch the ribbon roll. 10. Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling.

  • Page 40: Adjusting The Wide/Narrow Knobs

    A d j u s t i n g t h e W i d e / N a r r o w K n o b s The printer is factory-set to use narrow supplies. In most cases, the narrow setting does not need to be changed. However, you should change the setting to wide if you are using custom supplies or supplies wider than two inches.

  • Page 41: Adjusting The Print Contrast

    A d j u s t i n g t h e P r i n t C o n t r a s t You may need to adjust the print contrast if the printing is too light or too dark. Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts.

  • Page 42: Replacing The Fuse

    R e p l a c i n g t h e F u s e The printer is shipped with a 115 volt or 220 volt slo-blow fuse. To replace the fuse: 1. Disconnect the printer from the power source. 2.
  • Page 43 4-12 Care and Maintenance...

  • Page 44: Troubleshooting

    T R O U B L E S H O O T I N G This chapter provides information about printing a test label. solutions to minor printing problems. explanations of error messages you may receive while using the printer. Troubleshooting 5-1...

  • Page 45: Printing A Test Label

    P r i n t i n g a Te s t L a b e l To print test labels: Press Feed and Pause simultaneously. Hold for one second and release. Labels similar to these print: The first label shows the printer’s configuration by packet (A-G). The second label shows the model number, software version, stock count, voltage, print contrast, printhead resistance, number of bad dots, installed options, and DIP switch settings.

  • Page 46: Troubleshooting

    Tr o u b l e s h o o t i n g This section helps you correct some problems that may occur. Problem Action Error message appears Turn off the printer, wait fifteen seconds and during startup. then turn on the printer. Call Technical Support if the error message reappears.

  • Page 47: Data Errors

    You may receive the following types of error messages: Data Errors Communication Errors Some errors numbered 400-438 and 500-574 are internal software errors. Errors numbered 900-999 are hard printer failures. If you cannot clear an error, turn off the printer, wait several seconds and then turn on the printer.
  • Page 48 Row field position is greater than the maximum stock dimension. Column field position is greater than the maximum stock dimension. Font selector is invalid. Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree). Field rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree).
  • Page 49 Line direction must be 0, 90, 180, or 270. The line segment or box end row is defined outside of printable area. The line segment or box end column is defined outside of printable area. Dot pattern for line or box must be "". Line length is defined beyond the maximum length.
  • Page 50 Copy type must be 1 (Copy after rules) or 2 (Copy before rules). Increment/Decrement selection must be I (increment) or D (decrement). Incrementing start position must be 0 to 2710. Incrementing end position must be 0 to 2710. The incrementing amount must be 0 to 999. Security value for a PDF417 bar code must be 0 to 8.
  • Page 51 Bar code Intercharacter gap must be 0 to 99 in printer dots. Power up mode must be 0 (online) or 1 (offline). Language selection must be 0 (English). Batch separator code must be 0 (off) or 1 (on). Slash zero selection must be 0 (standard zero) or 1 (slash zero).
  • Page 52 Stop bits selection must be 0 (1 bit) or 1 (2 bits). Parity selection must be 0 (none), 1 (odd), or 2 (even). Flow control selection must be 0 (none), 1 (DTR/DSR), 2 (CTS/RTS), or 3 (XON/XOFF). Internal code page selection must be 0 (Internal), 1 (ANSI), 2 (DOS 437), or 3 (DOS 850).
  • Page 53 Duplicating direction must be 0 or 1. Amount of row adjustment must be 0 to 999. Duplicate count must be 0 to 999. Bitmap line encoding must be H (Hex) or R (Run length). Font selector must be 1 to 9999. Font data length must be 68 to 16384.

  • Page 54: Communication Failures

    C o m m u n i c a t i o n F a i l u r e s Errors 409 to 413 usually indicate a communication failure. These errors happen when the host and the printer cannot communicate.

  • Page 55: Data Formatting Errors

    D a t a F o r m a t t i n g E r r o r s Errors 571 to 618 are data formatting errors. This type of error happens when a field prints incorrectly. Your System Administrator can correct the format, batch, or graphic packet and send the print job again.

  • Page 56: Machine Faults

    A bad dot falls on a bar code that cannot be shifted. Call Service or replace the printhead. Magnification must be 1 to 7. Font and printhead density mismatch. Check the font or verify the correct printhead (203 dpi or 300 dpi) is installed.
  • Page 57 Out of ribbon or ribbon jam. Check or load ribbon. Remove any slack in the ribbon by turning the take-up reel clockwise. Load a new ribbon. Printhead is open. Close the printhead. Out of supplies. Load supplies. Reload supplies (supply length mismatch). The supply was not seen or the On-Demand sensor is not working correctly.
  • Page 58 The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting to print) before you send any packets. This error may occur when you try to print a test label if the printer is busy. The printer has an error pending.
  • Page 59 5-16 Troubleshooting...

  • Page 60: Specifications & Accessories

    S P E C I F I C AT I O N S & A C C E S S O R I E S P r i n t e r Height: 12.5 inches (318 mm) Width: 12 inches (305 mm) Depth: 13 inches (330 mm) Weight:...

  • Page 61: Supply Specifications

    1.0 inch (25 mm) to 4.25 inches (108 mm) and lengths ranging from 1.0 inches (25 mm) to 12.5 inches (318 mm). Contact your Paxar Representative for more information about kits and approved supplies. Additional configurations may be available. A-2 Specifications & Accessories...

  • Page 62: Ribbon Specifications

    For best results, use a ribbon that is 0.25 inches (6.35 mm) wider than your fabric. Ribbon Length: 23,600 inches (600 meters) Contact your Paxar Representative for more information about approved ink products. Additional configurations may be available. Specifications & Accessories A-3...

  • Page 63: Accessories

    A c c e s s o r i e s International Fonts Internal TwinAx/CoAx Protocol Converter LAN Print Server RJ-45 Connector (10BaseT) BNC Connector (10Base2) Printhead Assembly Kit Ribbon Take-up Core (available in two, three, or four inches) To order supplies or call customer support, use the number on the back of this manual.

  • Page 64: Using Advanced Features

    U S I N G A D V A N C E D F E AT U R E S This appendix contains information about changing the print contrast, print speed, or enabling immediate commands. These procedures are only for System Administrators.

  • Page 65: Defining The Monetary Formatting Packet

    Example {I,C,200,-50,-30,40,0 p } Uses a print contrast of 200, moves print 0.17 inch closer to the bottom of the supply (50/300 inches) and .10 inch to the left on the supply (30/300 inches), prints at four inches per second, and uses the default printhead width.

  • Page 66: Using Immediate Commands

    Number of digits to the right of the decimal. Options: No digits (all printers) One digit (all printers) Two digits (default- all printers) Three digits (all printers) Example {I,D,1,1,2 p} Prints the dollar sign, uses a secondary symbol, and places two digits to the right of the decimal.
  • Page 67 {I,E,"ANSI_cd","string1","string2" p } Syntax E1. E Control Characters Packet E2. "ANSI_cd" ~123 Start of header (left bracket) ~044 Parameter (comma) separator ~034 Quoted strings " (quotes) ~124 Field separator (pipe sign) ~125 End of header (right bracket) ~126 Data escape (double tilde) character (optional) def.

  • Page 68: Resetting Control Characters

    Example {I,E,"~123~063~034~124~125~126~094" p } Changes the parameter separator character from , to ?. The other control characters remain unchanged. It also enables the immediate commands by defining the ^ symbol as the command identifier. R e s e t t i n g C o n t r o l C h a r a c t e r s You can change the characters in the previous example back to their original settings by downloading this packet: {I?E?"~123~044~034~124~125~126~094"...

  • Page 69: Sending Immediate Commands

    S e n d i n g I m m e d i a t e C o m m a n d s Immediate commands consist of a three- or four-character sequence you can send in a packet or embed in your application. Each command must be sent separately.
  • Page 70 Command Parameter Does not convert 203 dpi measurements in formats. Converts dot measurements in formats from 203 dpi to 300 dpi measurements. ^ID or Disables the Immediate Command feature by turning off the ^ICd Immediate Command escape character. Sets the Immediate Command escape character to the ASCII value given by the d parameter.
  • Page 71 B-8 Using Advanced Features...
  • Page 72 For supplies or assistance call toll free (in the U.S.): 1-800-967-2927 or 570-888-6641 For International assistance, call your Paxar Representative www.paxar.com...

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