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édicte par le ministère des Communications du Canada. Trademarks MONARCH is a registered trademark of Monarch Marking Systems, Inc. Paxar is a trademark of Paxar Corporation. 9856 is a trademark of Monarch Marking Systems, Inc. Monarch Marking Systems P.O. Box 608 Dayton, Ohio 45401 WARNING CANADIAN D.O.C.
T A B L E O F C O N T E N T S GETTING STARTED ... 1-1 Audience ... 1-1 Connecting the Power Cable... 1-2 Establishing Communications ... 1-2 Connecting the Communication Cable ... 1-3 Using the Control Panel... 1-3 Buttons and Lights ...
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Adjusting the Supply Width ... 7-3 DIAGNOSTICS ... 8-1 Factory Set Password ... 8-1 Checking the Software Version ... 8-1 Printing Test Labels ... 8-2 Service Diagnostics... 8-2 TROUBLESHOOTING ... 9-1 Common Errors ... 9-2 SPECIFICATIONS ... A-1 Printer ... A-1...
9856 codes on thermal transfer (ribbon) and thermal direct labels. You can print on die cut, black mark, or continuous supplies. The printer has an adjustable label edge sensor and a 300 dots per inch (dpi) printhead. This chapter includes information about connecting the power cable.
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C o n n e c t i n g t h e P o w e r C a b l e Connect the AC power cord to the back of the printer and then plug into the AC wall outlet. Make sure the printer is off before connecting the power cord.
DTR flow control. Connecting the Communication Cable Make sure the printer is off before connecting the cable to the communication port. U s i n g t h e C o n t r o l P a n e l...
B u t t o n s a n d L i g h t s Getting Started The printer shows a steady green light when it is on. Pressing PAUSE pauses the current print job. displays “PAUSE MENU” on the display.
Clears supply errors (over 700). U s i n g t h e M a i n M e n u Many chapters in this manual have one or more charts showing the printer’s menu structure. For example: Normal border boxes show the menu options.
C A N C E L A L L If the printer displays PRINT MODE Ready when you turn it on, press To display menu options, press When the screen displays a right arrow, press...
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The Main Menu controls the printer’s setup and operation. Through the Setup Menu, you can select a sub-menu for the supply, contrast, default, or port settings. Each of those sub-menus have several selections, such as ribbon, speed, monetary symbols, and baud rate.
L O A D I N G S U P P L I E S The printer accepts a wide range of supplies. You can use roll, fan-fold, or die cut continuous supply for thermal transfer or thermal direct. Using thermal direct supply with a ribbon produces unacceptable print quality.
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Thread the supply under the bouncer assembly and between the upper and lower supply guides. Feed the supply until it exits the printhead assembly through the front slot. Lower the printhead and close the printhead latch. Rotate the printhead latch wing clockwise and snap it down to lock the printhead into position. Printhead Latch Tear Bar...
L o a d i n g a R i b b o n To load a new ribbon: Open the side access cover. Raise the printhead latch wing and rotate counterclockwise one-half turn to unlock the printhead. Raise the printhead to an upright position. Slide the ribbon roll onto the hub, making sure the ribbon roll is up against the hub flange.
Pull the ribbon over the ribbon rollers. Wrap the free end of the ribbon around the ribbon take-up hub. Slide the J-hook into place. Hold the ribbon take-up hub and rotate the J-hook clockwise to latch it. Take-up Hub Ribbon Rotate the hub until you remove all slack from the ribbon.
Tear Bar Installation The tear bar is already fastened to the printer. To use the tear bar, remove the rewind bracket and replace the thumbscrews. Tear Bar Rewind Bracket Thumbscrews Using the Internal Rewind Option The internal rewind option must be purchased separately.
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Loosen the thumbscrew and remove the retainer from the rewind shaft. Retainer Insert the free end of the supply through the supply take-up slot in the front of the printer. Place the leading edge of the supply into the slot on the internal rewind hub. Ribbon Supply...
S E T T I N G S U P P L Y O P T I O N S This chapter explains how to select a ribbon, separators, feed mode, print position, supply position, margin position, supply type, and speed.
To exit an option without changing the setting, press R i b b o n You have to tell the printer if your supplies require a ribbon. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps.
To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. Press until you see Press to set the batch separators option. You will see the current setting, for example: SEPARATORS Press to see the other option. After you display the option you want, press F e e d M o d e You can use continuous or on-demand printing.
Then, follow these steps. Press until you see Press . You will see the current setting, for example: Enter print pos [-99/99]: +0 Setting Supply Options . Press twice to exit to the Main menu. the printer. SUPPLY Print Pos...
Press to change the print position. Pressing value (moves the image down); Press when the number you need appears. Press to the Main menu. S u p p l y P o s i t i o n This function adjusts how much supply feeds out of the exit chute. You may need to adjust the supply in or out to allow labels to be removed.
This function adjusts where the format prints horizontally on the supply. The adjustments are in dots (0.0033 inch), which is the smallest measurement the printer recognizes. The width of the print area depends on your supply size. Maximum width is six inches.
Main menu. C u t P o s i t i o n Changing these settings do not affect the printer’s operation. S u p p l y T y p e You can print on black mark, die cut, or continuous supplies. You have to tell the printer which supplies you are using.
S p e e d You can change the print speed for bar codes or graphics. If you select "Default" for speed, formats with serial bar codes automatically print at 2.0 IPS. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps.
C O M M U N I C AT I O N V A L U E S This chapter tells you how to set the User Communication (User Comm) values. These values provide the link for normal online printing. C A N C E L A L L S U P P L Y...
B a u d R a t e To change the setting, from the Main Menu, select Setup, Port Settings, then User Comm. Then, follow these steps. Press to set the baud rate. You will see the current setting, for example: Press to display the baud rate you need, then press...
S t o p B i t s To change the setting, from the Main Menu, select Setup, Port Settings, then User Comm. Then, follow these steps. Press until you see Press . You will see the current setting, for example: Press to display the number of stop bits you need, press Press...
F l o w C o n t r o l To change the setting, from the Main Menu, select Setup, Port Settings, then User Comm. Then, follow these steps. Press until you see Press . You will see the current setting, for example: FLOW CONTROL The XON character is 17;...
S E T T I N G C O N T R A S T This chapter explains how to set the contrast, which controls the darkness of the printing on your supply. The range is -390 to +156, and the default is 0. MAIN MENU P R I N T C A N C E L...
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Correct contrast setting is important because it affects how well your bar codes scan and how long your printhead lasts. You can use a verifier to check bar codes for contrast. From the Main Menu, press Press . Press Press .
S I G N S I G N You can set your printer configurations to fit your daily operation, using either the offline menus or the online configuration option. After an option is selected in the online configuration or offline Setup Menu, the option is saved when the printer is turned off.
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The settings for Monetary Sign, Secondary Sign, Slashed Zero, and Decimal Places are applied when a format is downloaded. Changing the settings does not affect batches already in the printer. M o n e t a r y S i g n You can also select None if you do not want a monetary sign to print in price fields.
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To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these steps. To exit an option without changing the setting, press Press . You will see the current setting, for example: MONETARY SIGN Press until you see the country's monetary sign you want. Press .
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D e c i m a l P l a c e s You can set the printer for 0, 1, 2, or 3 places after the decimal in a price field. In U.S. currency, you might print prices like this: $24.00 (2 decimal places) or like this: $24 (0 decimal places).
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Power-up mode lets you decide how your printer starts each time you turn it on. If you want the printer to be ready to start printing when it is turned on, use the Online power-up mode. If you want the operator to perform some other task first, use the Offline power-up mode.
Main menu. P r o m p t S e t Prompt set determines which language displays on the printer's menu. You can select English, French, German, or Spanish. To change the setting, from the Main Menu, select Setup, then Defaults.
C A R E A N D M A I N T E N A N C E This chapter tells you how to clean and adjust your printer. WARNING Turn OFF the printer and unplug the unit from the outlet before cleaning or adjusting the printer.
A d j u s t i n g t h e S u p p l y S e n s o r To detect the label edge and/or black mark for all supply sizes, the supply sensor is adjustable across half of the supply path. Adjust the position of the supply sensor when changing from a wider to a narrower supply size.
A d j u s t i n g t h e S u p p l y W i d t h The printer uses a variety of supply widths and thicknesses. The printer is factory set using a standard full-width supply. The printhead has a leveling knob adjustment to ensure even print quality.
D I A G N O S T I C S This chapter explains how to perform simple diagnostic functions such as checking the software version and printing test labels. This information is needed if you have to call Technical Support. C A N C E L A L L The supply quality option is not available.
Line one lists the printer model number (M9856). Line two is the version of software in the printer. P r i n t i n g T e s t L a b e l s From the Diagnostics menu, press...
Labels loaded incorrectly. See Chapter 2. Supply sensor is possibly out of adjustment, defective, or is defective. Printer set for 8 data bits but transmitting device set for 7 data bits (or vice versa). Check data bits setting from the control panel.
The printer sensed a calibration of different-sized black marks. Make sure the correct supply is loaded. Printer has not sensed a supply mark within the specified number of inches or out of supplies. Check the supply tracking, supply marks, black mark sensor position, and supply roll for binding.
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Printhead failure. Order a new printhead. Printhead has more than 10 bad dots or is not connected. Connect the printhead. The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets. Troubleshooting...
S P E C I F I C AT I O N S P r i n t e r Height: Width: Depth: Weight: Shipping Weight: Power: Operating Limits: Printhead: Printing Method: Supply Types: Supply Widths: Supply Lengths: 13.5 inches (343mm) 12.5 inches (317.5mm) 18 inches (457mm) 55 lb.
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Ribbon Widths: Ribbon Storage: Print Speed: Specifications 2.0” (51mm) 2.5” (64mm) 3.0” (76mm) 3.5” (89mm) 4.0” (102mm) 4.5” (114mm) 5.0” (127mm) 6.0” (152mm) 6.5” (165mm) Do not leave ribbon in direct sunlight, high temperatures, or high humidity. 2.0 IPS (51mm), 6.0 IPS (152mm), or 8.0 IPS (203.2mm)