Chapter 4: Making A Call; Making An Emergency Call - Avaya 9621G User Manual

Chapter 4: Making a call

About this task
If you are not on a call, simply dial the number you want to call. If your dialing option is set to "editable"
you can edit the number as you enter it, then call it using softkeys; see
page 47 for information. Use the Phone screen to view and manage calls. Press Phone to view the main
Phone screen at any time. When the Phone screen is displayed, press Phone to move to the top of the
call appearance list; press Phone again to display the Home screen, if desired.
Procedure
1. Lift the handset, or press Speaker or Headset (if applicable) or touch an idle call appearance
line.
2. Dial the number you want to call. If you have a favorite icon on the Home screen for the person
you want to call, just touch that icon to initiate dialing.

Making an emergency call

About this task
You do not have to be logged in to make an emergency call. If emergency calling was set up
by your system administrator, the Phone screen has an Emergency softkey to immediately
connect you with a preset emergency services number.
Your system administrator can configure the PHNMOREEMERGNUMS parameter in the
settings file for your extension with ten additional emergency numbers. If a user dials any one
of the specified emergency numbers, the deskphone will handle the call as an emergency call
even if the telephone is in the locked or unregistered state.
Avaya recommends that for phones connected to SES, only one emergency number should
be defined. For use with third-party gateways, refer the relevant Application Notes for
necessary provisioning to enable the configuration.
Important:
During telephone failover (switching between telephone system servers during a system
failure) the Emergency softkey may not be available until your telephone is connected with
an alternate server, usually within several seconds.
™
Avaya one-X Deskphone SIP 9621G/9641G user guide for 9600 Series IP deskphones
Making a call using edit dialing
August 2012
on
45