Douwe Egberts Cafitesse Excellence Operator's Manual page 31

Display message
Err 11/17/18/19
Err 30
Err 60/61/63
Water leaks from the hot
water outlet or a product
outlet.
The dispenser does not
respond to pressing
a button or using the
strength slider.
Cause
The drink delivery is blocked because
the energy saving mode is switched
on.
Water system error
Cooling error
Mixing bowl(s) not detected
Scale particles block the respective
outlet valve, it cannot close completely.
A software jam has occured.
Action
• The energy saving mode will end automatically at the set time,
see page 27.
• (option) Press a drink button. The boiler temperature increases
and the drink is dispensed as soon as the correct temperature
is reached. The energy saving mode becomes active again 10
minutes after the boiler was heated up or the last drink was
dispensed.
• Check the water supply line to the dispenser is blocked, open
the water tap completely.
• Press the LOCK/Clear-Error switch.
Contact service if the error remains.
• Check the ventilation and the ambient temperature of the
dispenser, and clean the condensate grid, if necessary.
• Press the LOCK/Clear-Error switch.
Contact service if the error remains.
• Check if both mixing bowls are correctly in place.
Contact service if the error remains.
• Perform the program "Flush", see page 17.
Contact service if the problem persists.
• Reset the dispenser:
Disconnect the power supply and connect again after 5 seconds.
Contact service if the problem persists.
31