Intermec EasyCoder PD41 Service Manual page 18

Chapter 1 — Troubleshooting the PD41/PD42
Other Printer Operation Problems
Problem
The Power control lamp does not
light up when the printer is started
and there is no response when the
print button is pushed.
Error LED is turned on (solid light) • Check if printer is out of media or ribbon
Error LED is turned on (flashing
light)
Error LED is off, but Ready-to-
Work LED is flashing.
Printing started, but nothing is
printed on the label
When printing, label is jammed or
tangled up
4
Solution
• Check the power outlet and power cord
• Check the power switch and cables to
power module
• Check the switching power module and
the cables to the main board
• Check the main board and cable to the
panel module
• Check the console board
• Check that the printhead is closed and
locked
• Check if media is jammed/tangled up
• Check if label gap sensor is blocked by
media
• Check cutter, if any
• Check for bad software setting
• Check that the printhead is closed and
locked
• Check if media is placed upside down or if
media is not suitable for the application
• Check if the ink-coated side of the transfer
ribbons faces the media
• Select the correct media and print type
• Check that the printhead is properly
connected to the print mechanism
• Check that the printhead cables are
properly connected to the main board
• Check the main board
• Clear the media jam, and if label is stuck
on thermal printhead, remove it using a
soft cloth soaked with isopropyl alcohol or
a cleaning card.
Refer to
"No Reaction at Power Up" on
page 6
"Cutter" on page 61
User's Guide
EasyCoder PD41/PD42 Printer Service Manual