Shared Call Appearance (Sca) Call Bridging - Mitel 6863i User Manual

Phone Feature
Factory Default
Last Call Return
Park
Redial
Speeddial
Transfer
Voicemail
Notes:
• If you specify a value of 0 for the Preferred Line parameter, it disables the preferred line focus feature.
• If you specify a value of 0 for the Preferred Line Timeout parameter, the phone returns the line to the preferred line
immediately.

Shared Call Appearance (SCA) Call Bridging

Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is
the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones
with the same extension key by simply putting the call on hold at one phone and picking it up on the other. Status LEDs
light and flash in unison, allowing all people sharing the extension to see the status at a glance.
The phones include an enhanced SCA for the servers that support call bridging and allows two or more SCA users to be
connected in a call with a third party. Refer to the following example:
Phone A calls the SCA number and
all the phones in the SCA environment
ring.
Note: You can place a call on hold while in an SCA bridged call, by pressing the SCA line key.
Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the
SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones. Existing SCA parties in a
bridge or one-to-one call hear an audible beep when another party has joined the call.
Note:
Your Administrator must enable/disable the beep on the server-side.
6863i User Guide for Clearspan – 2895-001 – October 2014
Preferred Line Behavior
Factory default and recovery mode clears the preferred line and preferred line timeout parameters, and the
phone operates in a non-preferred line mode.
The phone switches back to the focused line immediately after the call ends.
The phone switches back immediately after the call ends.
The phone switches back immediately after the call ends.
The line is already specified when the speed dial is created. The phone switches back immediately after the call
ends.
For incoming or outgoing calls, the current behavior is that the same line used to transfer the call does not
change. For incoming calls, the phone switches back immediately after the call transfers.
The phone switches back immediately after the call ends.
Additional Features
SCA phone 1 answers.
When 2 and 3 pickup,
1 can hangup.
SCA phone 2 joins by
pressing SCA line. When
phone 1 hangs up, 2 is still
connected. Phone 2 can
press the line key to
put SCA call on hold
leaving 3 still connected
to 1.
SCA phone 3 joins by
pressing SCA line. When
phone 1 hangs up, 3 is still
connected. Phone 3 can
press the line key to
put SCA call on hold
leaving 2 still connected
to 1.
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