Programmable Keys; Acd (Auto Call Distribution) Keys; Asstinitcall And; Asstcallpush - Mitel 6863i User Manual

Programmable Keys

There are three multi-functional keys on the 6863i phone that are programmable.
Your System Administrator can assign the following functions to the programmable keys and softkeys on the phone.
• ACD Sign In
• ACD Sign out
• ACD Available
• ACD Unavailable
•

AsstCallPush

• AsstInitCall
• AsstOptIn
•

AsstOptOut

• BLF
• BLF/List
• BLF/Xfer
• Call Forward
• Callers List
Note:
Keys can also be set up to quickly to access features such as call return (*69) or voicemail. Quick access features like call
return and voicemail must first be configured on your PBX in order to work on your phone. See your System Adminis-
trator for more information.

ACD (Auto Call Distribution) Keys

The ACD softkeys provide Clearspan Call Center agents with quick access to Auto Call Distribution functions. Your System
Administrator can configure softkeys for activating ACD Sign In, ACD Sign Out, ACD Available, and ACD Unavailable. The
administrator can also have the softkeys play an audio prompt indicating the agent's new state.
AsstInitCall and AsstCallPush
Your System Administrator can assign softkeys to your phone to support the Executive-Assistant service. The AsstInitCall
and AsstCallPush softkeys allow an assistant to place a call on behalf of an executive.
To initiate a call for an executive, press the AsstInitCall softkey, and then enter the executive's number and the destination
number. If any of the numbers is not provided, you are prompted to provide it. To transfer the call to the executive for
whom the call is intended, press the AsstCallPush softkey. You can also transfer a filtered call that you answer before
pushing the call to the executive.
If the executive does not answer the call within a configured time, the call is sent back to your phone.
AsstOptIn and AsstOptOut
Your System Administrator can assign softkeys to your phone to support the Executive-Assistant service. One Executive-
Assistant feature that might be supported on your phone is the ability to opt in or opt out of an executive's pool of assis-
tants. If you have AsstOptIn and AsstOptOut softkeys on your phone, you have this ability. Press AsstOptIn to opt in to an
executive's pool, or AsstOptOut to opt out of the pool.
6863i User Guide for Clearspan – 2895-001 – October 2014
• Call Park/Pickup
• Call Pull
• Call Return
• Conference
• Do Not Disturb
• Empty
• ExecFileAct
• ExecFileDeact
• Flash
• Icom
• Last Call Return (LCR)
• (None)
Line Keys and Programmable Keys
• Paging
• Park
• Phone Lock
• Pickup/ParkRtrv
• Redial
• Services
• Speeddial
• Speeddial/Xfer
• Sprecode
• Transfer/Xfer
• Voicemail
• XML
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