Handling Calls; Placing A Call On Hold - Mitel 6863i User Manual

Handling Calls

When you are connected to a call, you can use the hard keys to place a call on hold and programmable keys to transfer
calls or create conference calls.

Placing a Call on Hold

You can place an active call on hold by pressing the
retrieve the call.
When a call is on hold, the icon displays on-hook as follows.
For on-hold calls, the timer displays as running and the Line and Message Waiting Indicator (MWI) LEDs flash.
1. Connect to the call (if not already connected).
2. Press the key.
The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you
still have a call on hold. The screen displays
Note:
If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.
When on Hold
To let callers know that they are still on hold, music plays softly (if this has been set up for your system). If you are on hold,
the call/line appearance light for the line you are on flashes to indicate that you are still connected.
Automatic Hold
When juggling between calls, you do not have to press the
matically puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call
on hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press
to disconnect the call.
Retrieving a Held Call
If you have more than one call on hold, you can scroll through the held call information by pressing
keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appear-
ance key again, you disconnect from the call.
6863i User Guide for Clearspan – 2895-001 – October 2014
key. When you place a call on hold, only your phone can
L1 Call held
01:25
with the line number the call is held at the phone.
L1 Martha Gold
555-1234
01:35
key to go from one call to the next. The phone auto-
Handling Calls
and navigation
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