Put A Call On Hold By Answering A New Call - Cisco 7811 User Manual

Put a Call on Hold by Answering a New Call

Note
Put a Call on Hold by Answering a New Call
If you are already on a call and receive a new call, answering the new call puts the first call on hold
automatically.
Procedure
Press flashing amber line button or press Answer to answer the ringing call.
Respond to a Hold Reversion Notification
Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these cues:
• Single ring, repeating at intervals
• Flashing amber line button
• Flashing message indicator on the handset
• Visual notification on the phone screen
Procedure
Press the flashing amber line button or Answer to resume the held call.
Determine If A Shared Line Is On Hold
If a call on a shared line has been put on hold remotely by another user, a pulsing red line button and the
Remote Hold icon are displayed.
Remote Hold
When you place a call on hold while using a shared line, the line button pulses green and the phone displays
the Hold icon. When another phone places a call on hold, the line button pulses red and the phone displays
the Remote Hold icon.
Cisco IP Phone 7811, 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
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The Cisco IP Phone 7811 does not have line buttons. If the phone has a held call and a an active call,
you see the Swap softkey. If the phone has more than two calls, you see the Calls softkey.
Basic Operations