Swap Between Holding And Active Calls; Put Call On Hold By Answering New Call; Determine If Shared Line Is On Hold; Remote Hold - Cisco 8941 User Manual

Swap Between Holding and Active Calls

• Press the pulsing green line button.
• Press the Resume softkey.
• Press the Select button in the Navigation pad.
Swap Between Holding and Active Calls
You can use line buttons to swap between holding and connected calls. For example, if you have a held call
and an active call, pressing the line button for the held call resumes that call and places the other call on hold
automatically.

Put Call On Hold by Answering New Call

If you are already on a call and receive a new call, answering the new call puts the first call on
hold automatically.
You can answer the new call by:
• Pressing the flashing amber line button.
• Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or the

Determine If Shared Line Is On Hold

Procedure
Look for a pulsing red line button and the Hold
When these indicators display, a call on the shared line has been put on hold remotely by another user.

Remote Hold

When you place a call on hold while using a shared line, the line button pulses green and the phone displays
the Hold
the Remote Hold icon.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these cues:
• Single ring, repeating at intervals
Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and
SIP)
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Select button.
icon. When another phone places a call on hold, the line button pulses red and the phone displays
icon.
Calling Features