Hold; Hold And Resume A Call; Swap Between Holding And Active Calls; Put A Call On Hold By Answering A New Call - Cisco 9971 Standard User Manual

Hold

Hold allows you to put an active call into a held state. Your phone allows one active call at a time;
other calls are put on hold.

Hold and Resume a Call

1. To put a call on hold, press the Hold button
The Hold icon
2. To resume the highlighted call, do one of these:
Press the pulsing green session button.
–
Press the call session on the phone display (applicable for Cisco Unified IP Phone 9971 only).
–
Press the Resume softkey.
–
Press the Select button in the Navigation pad.
–

Swap Between Holding and Active Calls

You can use session buttons to swap between holding and connected calls. For example, if you have a
held call and an active call, pressing the Session button for the held call resumes that call and places
the other call on hold automatically.

Put a Call on Hold by Answering a New Call

If you are already on a call and receive a new call, answering the new call puts the first call on
hold automatically.
You can answer the new call by:
• Pressing the flashing amber session button or press the session button on the touchscreen
(applicable for Cisco Unified IP Phone 9971 only).
• Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or
the Select button.

Determine if a Shared Line is on Hold

Look for a pulsing red line button and the Hold icon
the shared line has been put on hold remotely by the other user.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
displays and the line button pulses green.
.
. When these indicators display, a call on
Calling Features
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