Printing Problems - Dell E310dw User Manual

Printing Problems

Difficulties
No printout
The machine is not printing
or has stopped printing.
The headers or footers appear
when the document displays
on the screen but they do not
show up when it is printed.
The machine prints
unexpectedly or it prints
garbage.
126 Troubleshooting
Suggestions
Check that the correct printer driver has been installed and selected.
Check to see if the Status Monitor (for Macintosh only) or the machine's control panel displays
an error status.
Check that the machine is online:
• Windows 7 and Windows Server
®
/ Start > Devices and Printers. Right-click Dell Printer E310dw and click See
Click
what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is cleared.
• Windows Vista and Windows Server
®
/ Start > Control Panel > Hardware and Sound > Printers. Right-click Dell
Click
Printer E310dw. Make sure Use Printer Online is not listed. If it is listed, click this option to
set the driver Online.
• Windows Server 2003
®
Click the Start > Printers and Faxes. Right-click Dell Printer E310dw. Make sure Use
Printer Online is not listed. If it is listed, click this option to set the driver Online.
• Windows 8 and Windows Server
®
Move your mouse to the lower right corner of your desktop. When the menu bar appears,
click Settings > Control Panel > Hardware and Sound > View devices and printers. Right-
click the Dell Printer E310dw. Click See what's printing. If printer driver options appear,
select your printer driver. Click Printer in the menu bar and make sure that Use Printer
Offline is not selected.
• Windows Server 2012 R2
®
Click Control Panel on the Start screen. In the Hardware group, click View devices and
printers. Right-click the Dell Printer E310dw. Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and make sure Use
Printer Offline is not selected.
Check the machine is not in Power Off mode.
If the machine is in Power Off mode, press and hold
send print data.
Press and hold X (Cancel) for about two seconds.
The machine will cancel the print job and clear it from the memory. The printout may be
incomplete. Resend print data.
There is an unprintable area on the top and bottom of the page. Adjust the top and bottom
margins in your document to allow for this.
Press and hold X (Cancel) for about two seconds to cancel the current print job.
Check the settings in your application to make sure they are set up to work with your machine.
2008 R2
®
2008
®
2012
®
on the control panel, and then re-