Printing Problems - Dell S5840cdn User Manual

Troubleshooting
Jammed pages are not reprinted
Action
1
From the home screen, touch Settings > Notifications > Jam Content
Recovery.
2
From the Jam Recovery menu, select On or Auto.
3
Apply the changes.
Are the jammed pages reprinted?

Printing problems

•
"Confidential and other held documents do not print" on page 69
•
"Slow printing" on page 70
•
"Print jobs do not print" on page 72
•
"Print quality is poor" on page 73
•
"The printer is not responding" on page 86
•
"Job prints from the wrong tray or on the wrong paper" on page 87
Confidential and other held documents do not print
Action
Step 1
a
From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b
Print the documents.
Are the documents printed?
Step 2
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then send it again.
•
For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
Yes
The problem is
solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
69
No
Contact
technical
support.