General Guarantee Conditions; Guarantee Period; Proof Of Purchase; Guarantee Exclusions - Spartherm XS 500 Installation And Operating Instructions Manual

5. General guarantee conditions

This is a high quality product manufactured according to the very latest
technology. The materials used were carefully selected and are subject, just
like our whole production process, to continuous monitoring. Special
expertise is required for assembling and installing this product. Therefore, our
products must only be installed and put into service by specialist companies
in accordance with the valid statutory regulations.
We provide a 5 year guarantee for our fireplace cassettes
The guarantee period is valid from the date it was delivered to the first
customer and for the following areas:

Fault-free operation according to the regulations in the relevant test
(DIN EN 1322)

Expert assembly of all parts within the scope of our delivery

Flawless condition of materials

Within the territory of the Federal Republic of Germany (can be extend-
ed contractually)
We grant a 6 month guarantee for worn parts in the fire area, such as
refractory concrete, grates, seals and glass panels, as well as for
operational elements like handles, control levers, electronic compo-
nents and varnished or galvanised surfaces.
The purchase date is to be verified by the invoice or receipt and the guaran-
tee certificate. We are not obligated to provide guarantee cover without this
documentation being submitted as proof.
There is no guarantee cover during the guarantee period for:

Wear-and-tear: Fireclay / refractory concrete / vermiculite: are subject
to expansion and contraction during every heating process. Cracks can
occur as a result. As long as the linings retain their position in the fire-
place and do not break then they remain fully functional.
5.1. General information

5.2. Guarantee period

5.3. Proof of purchase

5.4. Guarantee exclusions

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