Limited Warranty; Coverage - Viola Systems Arctic IEC-104 User Manual

User's Manual

11. Limited Warranty

Coverage

Viola Systems warrants this hardware product to be free from defects in materials and workmanship
for the warranty period. This non-transferable, limited warranty is only to you, the first end-user
purchaser. The warranty begins on the date of purchase and lasts for the period specified below:
Arctic IEC-104 Gateway one (1) year
Excluded Products and Problems
This warranty does not apply to: (a) Viola Systems software products; (b) expendable components
such as cables and connectors; or (c) third party products, hardware or software, supplied with the
warranted product. Viola Systems makes no warranty of any kind on such products which, if included,
are provided "AS IS." Excluded is damage caused by accident, misuse, abuse, unusually heavy use,
or external environmental causes.
Remedies
Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product,
at Viola Systems' sole option and expense, and Viola Systems may use new or refurbished parts or
products to do so. If Viola Systems is unable to repair or replace a defective product, your alternate
exclusive remedy shall be a refund of the original purchase price.
The above is Viola Systems' entire obligation to you under this warranty. IN NO EVENT SHALL
VIOLA SYSTEMS BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL
DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, USE, OR PROFITS EVEN IF VIOLA
SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall
Viola Systems' liability exceed the original purchase price of the device server. Some states or
countries do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
Obtaining Warranty Service
You must notify Viola Systems within the warranty period to receive warranty service. During the
warranty period, Viola Systems will repair or replace, at its option, any defective products or parts at
no additional charge, provided that the product is returned, shipping prepaid, to Viola Systems. All
replaced parts and products become the property of Viola Systems. Before returning any product for
repair, customers are required to contact the Viola Systems.
Arctic IEC-104 Gateway 51 Viola Systems Ltd.