Avaya one-X 9610 Installation And Maintenance Manual page 72

Troubleshooting Guidelines
Table 4: Operational Error Conditions for 9600 Series IP Telephones (continued)
Condition
Some settings in
the settings file are
being ignored
while other
settings are being
used properly,
Telephone power is interrupted while the
telephone is saving the application file and
the HTTP/HTTPS application stops
responding.
The user indicates an application or option
is not available.
User data disappeared when the user
logged off one telephone and logged into
another telephone.
72 9600 Series IP Telephones Release 3.1 SP4 Installation and Maintenance Guide
AND the setting being
ignored is one or
more of the AGC
settings.
Cause/Resolution
CAUSE: The user changed the AGC setting(s),
which were placed in the backup/restore file of
the user.
RESOLUTION: The user can reset the AGC
value(s) back to the desired setting(s), or the
backup file can be edited to delete the custom
AGC settings.
CAUSE: The HTTP/HTTPS server stops
responding if power is interrupted while a
telephone is saving the application file.
RESOLUTION: Restart the HTTP/HTTPS
server, as applicable.
CAUSE: The 46xxsettings script file is not
pointed to accurately, or is not properly
administered to allow the application.
RESOLUTION: Assuming the user is meant to
have that application, verify the 46xxsettings
script file is properly specified for your system,
including case if your file server is UNIX or
LINUX, and extension. Then, verify all the
relevant parameters indicated in Table 7 of the
® Deskphone Edition for 9600
Avaya one-X
Series IP Telephones Administrator Guide, are
accurately specified in the 46xxsettings file.
CAUSE: The second telephone is unable to
access the backup file.
RESOLUTION: Verify that the first telephone
created a backup file by checking that the
appropriate administration was done in
accordance with Chapter 7 of the Avaya
® Deskphone Edition for 9600 Series IP
one-X
Telephones Administrator Guide. Then verify
that the second telephone is administered to
retrieve data from the same location as the first
telephone. Again, check that the appropriate
administration was done in accordance with
Chapter 7 of the Avaya one-X
Edition for 9600 Series IP Telephones
Administrator Guide. Finally, verify that the
HTTP/HTTPS server on which the backup file is
located is operational and accessible from the
second telephone.
®
Deskphone
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