Avaya 9630 Deskphone Edition User Manual
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Avaya 9630 Deskphone Edition User Manual

Avaya 9630 Deskphone Edition User Manual

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Avaya one-X
Deskphone Edition for
9630/9630G IP Telephone User Guide
16-300700
Issue 6
November 2009

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Summary of Contents for Avaya 9630 Deskphone Edition

  • Page 1 ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide 16-300700 Issue 6 November 2009...
  • Page 2 Information identifying Third Party Components and the Third Party Avaya, Avaya's agents, servants and employees against all claims, Terms that apply to them is available on the Avaya Support Web site: lawsuits, demands and judgments arising out of, or in connection with, http://www.avaya.com/support/ThirdPartyLicense/...

  • Page 3: Table Of Contents

    Chapter 1: Introduction to the 9630/9630G IP Telephone............5 Overview................................5 Scrolling and navigation............................8 About icons..............................8 Telephone stand..............................9 Chapter 2: Avaya Menu......................11 Options & Settings............................12 Setting Go To Phone Screen on Calling....................12 Setting Go To Phone Screen on Ringing....................13 Setting Go To Phone Screen on Answering..................13 Configuring call timers..........................14...
  • Page 4 Chapter 16: About Logging In to and Out of Your Telephone..........57 Logging in to your telephone extension......................57 Logging in as a guest user..........................58 Logging out of your telephone extension......................58 Index............................59 ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 5: Chapter 1: Introduction To The 9630/9630G Ip Telephone

    Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator. Overview ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 6 The icon on the Call Log button is illuminated when you have Indicator missed calls. The top line shows the Missed Call icon and the number of calls missed. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 7 Press Call Log to view a list of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Volume Press Volume to adjust the volume of the handset, headset, speaker, and ringer.

  • Page 8: Scrolling And Navigation

    Incoming call is ringing. Call is active. Call is on hold. Your calls are being forwarded. Conference is active. Conference is on hold. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 9: Telephone Stand

    (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 10 Introduction to the 9630/9630G IP Telephone ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 11: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus,...

  • Page 12: Options & Settings

    Setting Go To Phone Screen on Calling Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 13: Setting Go To Phone Screen On Ringing

    Setting Go To Phone Screen on Ringing Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 14: Configuring Call Timers

    Configuring call timers You can set your call settings to display the duration of calls. You can turn the call timer display on or off. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 15: Setting Contact Names To Display During Calls

    This setting also determines whether the Voice Dialing feature gets its input from the Speaker or the Headset. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 16: Adjusting The Brightness Or Contrast Of The Display

    Avaya Menu Adjusting the brightness or contrast of the display 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Brightness or Contrast.

  • Page 17: Turning Error Tones On Or Off

    Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not want to hear error beeps, set your error tone to Off. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.

  • Page 18: Personalizing Button Labels

    Press Clear to clear all text fields and start over. 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default.

  • Page 19: Setting Dialing Options

    The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.

  • Page 20: Accessing Your Browser

    Avaya Menu Accessing your browser 1. Press Avaya Menu. 2. Press Browser or OK. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 21: Chapter 3: Features Menu

    Press each dialpad key one time for each corresponding letter. For example, for “Hill”, press 4,4,5,5. 3. Select Next to view the next name alphabetically in the directory, if necessary. 4. Press OK or enter the next letter. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 22: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 23: Chapter 4: Answering A Call

    • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes (see Setting Go To Phone Screen on Ringing on page 13 ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 24 Answering a call ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 25: Chapter 5: Making A Call

    3. To end the emergency call, press the Drop softkey or press the Speaker button. Clearing a number Press Clear to erase all dialed digits and enter a new number. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 26: Redialing A Number

    Sam Jones at his primary number you can simply say “Sam Jones”. To reach Sam Jones at home, you might say “Call Sam Jones at home.” ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 27: Making A Call Using Edit Dialing

    3. Press Call or OK. Calling a person from the contacts list 1. Press the Contacts button. 2. Select the person or primary number you want to call. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 28: Calling A Person From The Call Log

    3. Press the Call softkey or the OK button. Depending on administration, returning a Missed Call may result in that Call Log entry being deleted when the calls goes through. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 29: Chapter 6: Muting A Call

    When the call is muted, the Mute button light is on and the top line displays the Mute icon. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 30 Muting a call ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 31: Chapter 7: Putting A Call On Hold

    A hold timer may display when you put a call on hold. For more information, see Configuring call timers on page 14 . 4. Press Resume or the line button of the held call to retrieve the call. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 32 Putting a call on hold ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 33: Chapter 8: Transferring A Call

    Call Log list. 4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 34 Transferring a call ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 35: Chapter 9: Forwarding Calls

    3. Press Enter or Select or OK to turn the call forwarding feature on. When you turn on the Call Forwarding feature, you hear a tone prompting you to enter the forwarding number. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 36 4. Enter the number to which you want to forward your calls. and the associated LED lights. 5. Press Select or OK to turn the call forwarding feature off if it is already on. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 37: Chapter 10: Conference Calls

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join to add the person to the conference call. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 38: Putting A Conference Call On Hold

    1. From the Phone screen, select your active call. 2. Press Drop. Dropping a person from a conference call This feature is not available on all systems. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 39 Dropping a person from a conference call 1. From the Phone screen, select your active call. 2. Press More then Details. 3. Select the person you want to drop. 4. Press Drop. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 40 Conference calls ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 41: Chapter 11: Bridged Call Appearances

    When you make a call on a bridged line, you are using another person’s line. The caller ID may show the call as coming from you or coming from the person whose line you are using. If ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 42 2. Press OK to get a dial tone. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 43: Chapter 12: Contacts

    3. Press Call to call the person or press More then Edit to edit contact information. Viewing a contact's details 1. Press Contacts. 2. Select the contact you want to view. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 44: Adding A New Contact

    Press OK to select the symbol. k. Press Clear to delete all text and start over. 4. Select the next field. 5. Enter the telephone number and press Primary if applicable. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 45: Editing A Contact

    Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Delete to confirm or Cancel to cancel. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 46 Contacts ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 47: Chapter 13: Using Usb Flash Drives With Your Phone

    Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses. For information on this tool, search for “Avaya one-X USB Companion” on the Avaya support site at http://www.avaya.com/support.

  • Page 48: Replacing Your Contacts List With An External File

    5. Press Save or OK to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 49: Copying Your Contacts List To A Usb Flash Drive

    Each picture displays for 5 seconds unless you specify a different value (from 5 ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 50 320 pixels. Your administrator can help you set up this feature. Your administrator can also disable this feature, in which case the ”My Pictures” option will not appear on the Avaya Menu. In addition to the features described in the...

  • Page 51: Chapter 14: Call Log

    Viewing Call Log details 1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. Press Back to return to the list view. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 52: Adding An Entry From The Call Log To Your Contacts List

    2. Select the list you want to delete. 3. Press Clear All to delete all of the entries in the list you are viewing. 4. Press Clear All or OK to confirm. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 53: Turning Off Call Logging

    You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.
  • Page 54 Call Log ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 55: Chapter 15: Getting Your Messages

    Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 56 Getting your messages ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 57: Chapter 16: About Logging In To And Out Of Your Telephone

    Log in from the initial screen when it prompts you for your extension. 1. Enter your extension. 2. Press Enter or OK. 3. Enter your password. 4. Press Enter. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

  • Page 58: Logging In As A Guest User

    8. Press Enter or OK. Logging out of your telephone extension 1. Press Avaya Menu . 2. Scroll down and select Log Out. 3. Press Log Out or OK.

  • Page 59: Index

    ..........on-hook ..............contacts ....... – auto-answer ..............using temporary USB files ........Avaya Menu adding from the call log ........about ..............calling a person ............ options ..............copying to USB flash drive ........text size ..............
  • Page 60 Telephone display icons about ..............Telephone stand about ..............navigation arrows text size right and left ............turning off ............. up and down ............Thumb drives .............. ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 61 Index Transfer ..............USB files ............... Visual Alerts merging with contacts list ........configuring ............pictures ..............voicemail USB flash drives logging in .............. working with ............™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...
  • Page 62 Index ™ Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide November 2009...

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