Avaya one-X 9610 Installation And Maintenance Manual page 66

Troubleshooting Guidelines
Table 3: Possible Error and Status Messages During Installation of 9600 Series IP
Telephones (continued)
Message
Extension in
Use
Extension in
use: <NNNN>
Press continue
to take over
this extension
Login|Continue
Finding
router...
Gatekeeper
Error
Gateway Error
Incompatible
Invalid file
IP Address
Error
License Error
Limit Error
NAPT Error
66 9600 Series IP Telephones Release 3.1 SP4 Installation and Maintenance Guide
Cause/Resolution
CAUSE: The call server detects an extension conflict with an existing
set or Softphone.
RESOLUTION: You can force the current telephone to register and
thereby disconnect the other user by pressing Continue. When Login is
selected instead, the 9600 Series IP Telephone re-prompts for entry of
(a different) extension and password.
CAUSE: The telephone is proceeding through boot-up.
RESOLUTION: Allow the telephone to continue.
CAUSE: The gatekeeper rejects the registration attempt for an
unspecified reason.
RESOLUTION: Review gatekeeper/call server administrations,
including IP network parameters.
CAUSE: DEFINITY Release 8.4 does not have an H.323 station
extension for this telephone.
RESOLUTION: On the station administration screen, ensure the DCP
set being aliased for this IP telephone has an H.323 station extension
administered, in accordance with switch administration instructions.
Since the 9600 Series IP Telephones are not supported on DEFINITY
Release 8.4, you must upgrade to a release that does support these
telephones.
CAUSE: This release of the call server does not support the current
version of the IP telephone.
RESOLUTION: Upgrade to the current version of Avaya
Communication Manager (3.0 or greater) software.
CAUSE: The telephone does not have sufficient room to store the
downloaded file.
RESOLUTION: Verify the proper filename is administered in the script
file, and that the proper application file is located in the appropriate
location on the HTTP/HTTPS server.
CAUSE: The gatekeeper reports an invalid IP Address.
RESOLUTION: This should never happen. Contact Avaya.
CAUSE: The call server does not support IP telephony.
RESOLUTION: Contact Avaya to upgrade your license.
CAUSE: The call server has reached its limit of IP stations.
RESOLUTION: Unregister telephones not in use, or contact Avaya to
upgrade your license.
CAUSE: A device between the telephone and the call server is invoking
Network Address Port Translation, which the 9600 Series IP Telephones
do not support.
RESOLUTION: Contact the System Administrator to remove or
re-administer the device.
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