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Avaya 9650 Deskphone Edition User Manual

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Avaya one-X
Deskphone Edition for
9650/9650C IP Telephone User Guide
16-600911
Issue 4
November 2009

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Summary of Contents for Avaya 9650 Deskphone Edition

  • Page 1 ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide 16-600911 Issue 4 November 2009...
  • Page 2 Information identifying Third Party Components and the Third Party Avaya, Avaya's agents, servants and employees against all claims, Terms that apply to them is available on the Avaya Support Web site: lawsuits, demands and judgments arising out of, or in connection with, http://www.avaya.com/support/ThirdPartyLicense/...

  • Page 3: Table Of Contents

    About application buttons, navigation and softkeys..................8 Aux buttons..............................9 About icons..............................9 Telephone stand..............................10 Chapter 2: Avaya Menu......................11 Options & Settings............................12 Setting Go To Phone Screen on Calling....................12 Setting Go To Phone Screen on Ringing....................13 Setting Go To Phone Screen on Answering..................13 Changing the voice dialing setting......................14...
  • Page 4 Chapter 14: About Logging In to and Out of Your Telephone..........57 Logging in to your telephone extension......................57 Logging in as a guest user..........................58 Logging out of your telephone extension......................58 Index............................59 ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 5: Chapter 1: Introduction To The 9650/9650C Ip Telephone

    Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator. Overview ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 6 USB port. Message An illuminated red light in the upper-right corner of your phone Waiting Indicator indicates you have voicemail messages waiting. If Configuring ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 7 Press the OK button for a shortcut to an action. For example, when you select a call log entry, pressing OK dials the number. Phone Press Phone to view and manage your calls. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 8: About Application Buttons, Navigation And Softkeys

    Press Call Log to view a list of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Volume Press Volume to adjust the volume of the handset, headset, speaker, and ringer.

  • Page 9: Aux Buttons

    Conference is active. Conference is on hold. Use the Right or Left navigation arrow to see additional pages/screens/options. Scroll left for other options. Scroll right for other options. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 10: Telephone Stand

    (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 11: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus,...

  • Page 12: Options & Settings

    Setting Go To Phone Screen on Calling Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 13: Setting Go To Phone Screen On Ringing

    Setting Go To Phone Screen on Ringing Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 14: Changing The Voice Dialing Setting

    Avaya Menu Changing the voice dialing setting 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Voice Dialing. 7. Press Change or OK to set the option to on or off. Voice-initiated dialing is set to on by default.

  • Page 15: Configuring Call Timers

    Options & Settings 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Redial. 7. Press Change or OK to toggle between One Number and List.

  • Page 16: Setting The Audio Path

    This setting also determines whether the Voice Dialing feature gets its input from the Speaker or the Headset. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 17: Adjusting The Brightness Or Contrast Of The Display

    7. Press Change or OK to change the setting to On or Off. 8. Press Save. Adjusting the brightness or contrast of the display 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 18: Turning Error Tones On Or Off

    Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not want to hear error beeps, set your error tone to Off. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.

  • Page 19: Changing The Ring Pattern

    Options & Settings Changing the ring pattern 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Select Screen & Sound Options. 4. Press Select or OK. 5. Select Personalized Ringing. 6. Select a displayed ring pattern, or press Other to select from a list of eight alternative ring patterns.

  • Page 20: Personalizing Button Labels

    Press Clear to clear all text fields and start over. 10. Press Save or OK. 11. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default.

  • Page 21: Browser

    The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.
  • Page 22 Avaya Menu ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 23: Chapter 3: Features Menu

    Press each dialpad key one time for each corresponding letter. For example, for “Hill”, press 4,4,5,5. 3. Select Next Aux button to view the next name alphabetically in the directory, if necessary. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 24: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 25: Chapter 4: Answering And Making A Call

    • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes (see Setting Go To Phone Screen on Ringing on page 13 ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 26: Answering A Call To A Bridged Extension

    A hold timer may display when you put a call on hold. For more information, see Configuring call timers on page 15 . 4. Press Resume or the line button of the held call to retrieve the call. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 27: Making A Call

    3. To end the emergency call, press the Drop softkey or press the Speaker button. Clearing a number Press Clear to erase all dialed digits and enter a new number. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 28: Redialing A Number

    Sam Jones at his primary number you can simply say “Sam Jones”. To reach Sam Jones at home, you might say “Call Sam Jones at home.” ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 29: Calling A Person From The Contacts List

    3. Press the Call softkey or the OK button. Depending on administration, returning a Missed Call may result in that Call Log entry being deleted when the calls goes through. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 30: Making A Call Using Edit Dialing

    2. To edit the number press the Bksp softkey to erase the previous character, one character at a time. To remove the entire number, press Clear. 3. Press Call or OK. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 31: Chapter 5: Muting A Call

    When the call is muted, the Mute button light is on and the top line displays the Mute icon. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 32 Muting a call ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 33: Chapter 6: Transferring A Call

    Call Log list. 4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 34 Transferring a call ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 35: Chapter 7: Forwarding Calls

    If available, your call forwarding features are listed on a Forwarding features menu. 1. Select the forwarding feature you want to activate.. 2. Enter the number to which you want to forward your calls. and the associated LED lights. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 36 Forwarding calls 3. Press Select or OK to turn the call forwarding feature off if it is already on. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 37: Chapter 8: Conference Calls

    4. Press Resume or the line button or the Aux button or OK to take the call off hold. 5. Press Join to add the person to the conference call. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 38: Putting A Conference Call On Hold

    1. From the Phone screen, select your active call. 2. Press Drop. Dropping a person from a conference call This feature is not available on all systems. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 39 Dropping a person from a conference call 1. From the Phone screen, select your active call. 2. Press More then Details. 3. Select the person you want to drop. 4. Press Drop. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 40 Conference calls ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 41: Chapter 9: Aux Buttons And Bridged Lines

    If the Aux Shift button is lit, the incoming call is on the "hidden" page of Aux buttons. In this case, press Aux Shift to view the hidden page, then press the flashing Aux button of the incoming call. 2. Press Answer ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 42: Joining A Call On A Bridged Line

    2. Press OK to get a dial tone. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 43: Chapter 10: Contacts

    2. Press New if this is your first contact list entry, or press More then New if you already have entries in your contact list. 3. Enter the name using the dialpad. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 44 8. If you have another number for this contact, scroll down and repeat Steps 5 - 7. You can add up to two additional numbers for this contact, but you can designate only one number as primary. 9. Press Save or OK. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 45: Editing A Contact

    Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Delete to confirm or Cancel to cancel. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 46 Contacts ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 47: Chapter 11: Using Usb Flash Drives With Your Phone

    Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses. For information on this tool, search for “Avaya one-X USB Companion” on the Avaya support site at http://www.avaya.com/support.

  • Page 48: Replacing Your Contacts List With An External File

    5. Press Save or OK to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 49: Copying Your Contacts List To A Usb Flash Drive

    Each picture displays for 5 seconds unless you specify a different value (from 5 ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 50 320 pixels. Your administrator can help you set up this feature. Your administrator can also disable this feature, in which case the ”My Pictures” option will not appear on the Avaya Menu. In addition to the features described in the...

  • Page 51: Chapter 12: Call Log

    Viewing Call Log details 1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. Press Back to return to the list view. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 52: Adding An Entry From The Call Log To Your Contacts List

    2. Select the list you want to delete. 3. Press Clear All to delete all of the entries in the list you are viewing. 4. Press Clear All or OK to confirm. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 53: Turning Off Call Logging

    You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.
  • Page 54 Call Log ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 55: Chapter 13: Getting Your Messages

    Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 56 Getting your messages ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 57: Chapter 14: About Logging In To And Out Of Your Telephone

    Log in from the initial screen when it prompts you for your extension. 1. Enter your extension. 2. Press Enter or OK. 3. Enter your password. 4. Press Enter. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

  • Page 58: Logging In As A Guest User

    8. Press Enter or OK. Logging out of your telephone extension 1. Press Avaya Menu . 2. Scroll down and select Log Out. 3. Press Log Out or OK.

  • Page 59: Index

    ..........auto-answer ..............setting up ............. Aux buttons ............. Conference Calls and bridged lines ..........adding a person on hold ........Avaya Menu dropping a person ..........about ..............contacts ....... – options ..............using temporary USB files ........
  • Page 60 ..............replacing contacts list with an external file ....logging in as a guest ..........Ring Pattern Logging in to your telephone ........changing .............. ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 61 ..............changing setting ........... text size voicemail turning off ............. logging in .............. Thumb drives .............. Transfer ..............USB files ............... merging with contacts list ........™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...
  • Page 62 Index ™ Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide November 2009...

This manual is also suitable for:

9650c deskphone editionOne-x 9650c deskphone editionOne-x 9650

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