Yealink SIP-T46G User Manual
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Yealink SIP-T46G User Manual

Ultra-elegant gigabit ip phone
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  • Page 2 Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T46G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

  • Page 5: About This Guide

    About This Guide Thank you for choosing the SIP-T46G IP Phone, an ultra-elegant gigabit IP Phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
  • Page 6 User Guide for the SIP-T46G IP Phone The following sections are new: BLF List on page  Major updates have occurred to the following sections: Icon Instructions on page  Ring Tones on page  Anonymous Call Rejection on page ...
  • Page 7 About This Guide Major updates have occurred to the following sections: Bluetooth Headset on page  Remote Phone Book on page  Line Keys on page  Anonymous Call on page  Troubleshooting on page  Appendix A - Time Zones on page ...
  • Page 8 User Guide for the SIP-T46G IP Phone viii...

  • Page 9: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ........................v Summary of Changes ...................... v Changes for Release 73, Guide Version 73.40 ............v Changes for Release 73, Guide Version 73.16 ............vi Changes for Release 72, Guide Version 72.2 ............. vi Changes for Release 72, Guide Version 72.1 .............
  • Page 10 User Guide for the SIP-T46G IP Phone Language ........................24 Time & Date ......................... 25 Administrator Password ..................... 27 Key as Send ........................ 27 Phone Lock ........................28 Audio Settings ........................ 31 Volume ......................... 31 Ring Tones ........................32 Contact Management ....................34 Directory ........................

  • Page 11: Table Of Contents

    Table of Contents Call Pickup ........................117 Anonymous Call ......................121 Anonymous Call Rejection ................... 122 Advanced Phone Features ............125 Busy Lamp Field (BLF)....................125 BLF List .......................... 127 Call Recording ......................129 Hot Desking ........................131 Intercom ........................133 Outgoing Intercom Calls ..................
  • Page 12 User Guide for the SIP-T46G IP Phone...

  • Page 13: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T46G IP phone are the LCD screen and the keypad.
  • Page 14 User Guide for the SIP-T46G IP Phone Hardware component instructions of the SIP-T46G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen •...
  • Page 15 Overview Icons appearing on the LCD screen are described in the following table: Icons Description Network is unavailable Registered successfully Register failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase letters...
  • Page 16 User Guide for the SIP-T46G IP Phone Icons Description Ringer volume is 0 Phone Lock Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped...
  • Page 17 Overview LED Status Description The phone is busy. The call is placed on hold or is held. The call is muted. Line key LED LED Status Description The line is seized. Solid green The line is in conversation. Fast flashing green The line receives an incoming call.
  • Page 18 User Guide for the SIP-T46G IP Phone Two ways to customize configurations of your SIP-T46G IP phone: The user interface on the IP phone.  The user interface in a web browser on your PC.  The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.

  • Page 19: Call Pickup

    Overview Options Phone User Interface Web User Interface --Wallpaper √ --Backlight √ --Contrast √ --Language √ --Time & Date √ --Administrator Password √ --Key as Send √ --Phone Lock √ --Ring Tones √ --Contact Management × --Directory × --Local Directory √...

  • Page 20: Phone User Interface

    --NAT Status √ Note The table above lists most of the feature options. Please refer to the relevant sections for more information. The following table shows documentations available for the SIP-T46G IP phone. Name Contents Where found Language Basic call features...

  • Page 21: Getting Started

    Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T46G IP phone. Topics include: Packaging Contents  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings ...
  • Page 22 Quick Start Guide  Check the list before installation. If you find anything missing, contact your system administrator. The following items are optional accessories for your SIP-T46G IP phone. You need to purchase them separately if required. Wall Mount Bracket ...
  • Page 23 Getting Started Power Adapter  Headset  Wireless Headset Adapter EHS36  If your phone is already installed, proceed to Phone Initialization on page 14. This section introduces how to install the phone: Attach the stand or the optional wall mount bracket Connect the handset and optional headset Connect the network and power...
  • Page 24 User Guide for the SIP-T46G IP Phone Attach the stand or the optional wall mount bracket Desk Mount Method Wall Mount Method (Optional) Note The wall mount bracket should be purchased separately. For more information on how to Yealink Wall Mount Quick Installation Guide for...
  • Page 25 The EXT port can also be used to connect an expansion module EXP40. For more information on how to use EHS36, EXP40 and Bluetooth USB Dongle BT40, refer to Yealink EHS36 User Guide, Yealink EXP40 User Guide and Yealink Bluetooth USB Dongle BT40 User Guide.
  • Page 26 User Guide for the SIP-T46G IP Phone Power over Ethernet With the included or a regular Ethernet cable, the SIP-T46G IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
  • Page 27 Getting Started You can view phone status via phone user interface or web user interface. Available information of phone status includes: Network status (e.g., IPv4 status, IPv6 status, IP address mode and MAC address).  Phone status (e.g., device model, hardware version, firmware version, product ID, ...
  • Page 28 User Guide for the SIP-T46G IP Phone The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.
  • Page 29 Getting Started To configure a static IPv4 address via phone user interface: Press Menu->Advanced (default password: admin) ->Network->WAN Port->IPv4. Press , or the Switch soft key to select the Static IP from the Type field. Enter the desired values in the IP Address, Subnet Mask, Gateway, Primary DNS and Secondary DNS fields respectively.
  • Page 30 The SIP-T46G IP phone supports up to 16 accounts. If your phone is not registered, you may have to register it.
  • Page 31 Getting Started Idle Screen description: Description This area shows the phone’s time, date and feature status. For more information, refer to Icon Instructions on page 3. This area shows the line key labels. You can customize the line key as other functions. For more information, refer to Line Keys page 62.
  • Page 32 User Guide for the SIP-T46G IP Phone...
  • Page 33 If you require additional information or assistance with your new phone, contact your system administrator. You can customize the wallpaper of the SIP-T46G IP phone, and can change the wallpaper image via phone user interface or web user interface. You can also upload custom wallpaper images via web user interface.

  • Page 34: Backlight

    The customized wallpaper appears in the pull-down list of Wallpaper. Note The SIP-T46G IP phone screen size is 480*272 pixels. If the size of the custom wallpaper or/and doesn’t meet the IP phone screen size, the wallpaper will be stretched zoomed out according to the IP phone screen size.

  • Page 35: Contrast

    Customizing Your Phone backlight permanently. To configure the backlight via phone user interface: Press Menu->Basic->Display->Backlight. Press , or the Switch soft key to select the desired level from the Backlight Active Level field. Press , or the Switch soft key to select the desired value from the Backlight Inactive Level field.

  • Page 36: Language

    User Guide for the SIP-T46G IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default.
  • Page 37 Customizing Your Phone Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language. The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually.
  • Page 38 User Guide for the SIP-T46G IP Phone Enter the specific date and time. Press the Save soft key to accept the change. The time and date displayed on the LCD screen will change accordingly. To configure the date and time format via phone user interface: Press Menu->Basic->Time &...
  • Page 39 Customizing Your Phone Date Format Example (2014-7-26) MM/DD/YY 07/26/14 DD MMM YYYY 26 Jul 2014 WWW DD MMM Sat 26 Jul Time and date are configurable via web user interface at the path Settings->Time & Date. The Advanced option is only accessible to the administrator. The default administrator password is “admin”.
  • Page 40 User Guide for the SIP-T46G IP Phone Press , or the Switch soft key to select # or * from the Key as Send field, or select Disabled to disable this feature. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 41 Customizing Your Phone field. Press , or the Switch soft key to select the desired type from the Lock Type field. Press the Save soft key to accept the change. Long press to lock the phone immediately when the phone is idle. The LCD screen prompts “Phone locked.”...
  • Page 42 User Guide for the SIP-T46G IP Phone Click Confirm to accept the change. Note phone The default timeout is 0 second, that is, you need to long press to lock the only. phone Interval of automatic lock is configurable via web user interface only.
  • Page 43 Customizing Your Phone You can long press or wait for a period of time (if configured) to lock the phone again. phone Note You can also unlock the by administrator password. To deactivate the phone lock via phone user interface: Press Menu->Advanced (default password: admin) ->Phone Settings->Phone Lock.
  • Page 44 User Guide for the SIP-T46G IP Phone To adjust the volume when the phone is idle: Press to adjust the ringer volume. Note If ringer volume is adjusted to minimum, the icon will appear on the LCD screen. To adjust the volume when the phone is during a call:...
  • Page 45 Customizing Your Phone Press to select the desired ring tone. Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type.

  • Page 46: Directory

    User Guide for the SIP-T46G IP Phone A ring tone for the account is configurable via web user interface at the path Account->Basic->Ring Type. Note The ring tone for an incoming call on the phone may be different. For example, when the...
  • Page 47 Customizing Your Phone Directory provides easy access to frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP . To configure the directory via web user interface: Click on Directory->Setting. In the Directory block, select the desired list from the Disabled column and then click The selected list appears in the Enabled column.
  • Page 48 User Guide for the SIP-T46G IP Phone the directory via phone user interface: view Press the Directory soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, press the Directory soft key to enter this list directly.
  • Page 49 Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. Press the Add Group soft key. Enter the desired group name in the Name field.
  • Page 50 User Guide for the SIP-T46G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.

  • Page 51: Adding Contacts Manually

    Customizing Your Phone Directory to enter the local directory. Select the desired contact group. Press the Option soft key and then select Delete from the prompt list. The LCD screen prompts the following warning: Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can add contacts to the local directory in one of the following ways: Manually ...
  • Page 52 User Guide for the SIP-T46G IP Phone Press the Add soft key. Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the Account field.
  • Page 53 Customizing Your Phone Press the Option soft key, and then select Add to Contacts from the prompt list. Enter the contact name. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from remote phone book To add a contact to the local directory from a remote phone book: Press Directory->Remote Phone Book.
  • Page 54 User Guide for the SIP-T46G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.
  • Page 55 Customizing Your Phone To delete a contact from the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.
  • Page 56 User Guide for the SIP-T46G IP Phone You can also click Delete Photo to delete the photo. Note The phone only supports *.png, *.jpg and *.bmp format files. You can only delete custom photos. To change the custom photo for the contact via web user interface: Click on Directory->Local Directory.
  • Page 57 Customizing Your Phone To place a call to a contact from the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.
  • Page 58 User Guide for the SIP-T46G IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.
  • Page 59 Customizing Your Phone The LCD screen will display search results in the adjusted order. Click Confirm to accept the change. Note Search source list in dialing is configurable via web user interface only. To search for an entry in the enabled search source lists: Pick up the handset, press the speakerphone key or press the line key.
  • Page 60 User Guide for the SIP-T46G IP Phone You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface. To import an XML contact list file via web user interface: Click on Directory->Local Directory.
  • Page 61 Customizing Your Phone (Optional.) Select the contact information you want to import into the local directory from the pull-down list of Index. At least one item should be selected to be imported into the local directory. Click Import to complete importing the contact list. To export a contact list via web user interface: Click on Directory->Local Directory.
  • Page 62 User Guide for the SIP-T46G IP Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the blacklist directory.
  • Page 63 Customizing Your Phone The LCD screen prompts the following warning: Press the OK soft key to confirm the setting. For operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist directory, refer to the operating instructions of Local Directory page 36.

  • Page 64: Remote Phone Book

    User Guide for the SIP-T46G IP Phone To access your remote phone book via phone user interface: Press Directory->Remote Phone Book. If Remote Phone Book is removed from the directory, press Menu->Directory->Remote Phone Book to enter the remote phone book.
  • Page 65 The default value is 21600 seconds. Click Confirm to accept the change. The SIP-T46G IP phone maintains call history lists of Missed calls, Placed calls, Received calls and Forwarded calls. Call history lists support 400 entries in all. You can view call history, place a call, add a contact or delete an entry from the call history list.
  • Page 66 User Guide for the SIP-T46G IP Phone Press , or the Switch soft key to select Disabled from the History Record field. Press the Save soft key to accept the change or the Back soft key to cancel. To view call history: Press the History soft key.
  • Page 67 Customizing Your Phone To delete an entry from the call history list: Press the History soft key. Press to switch between All Calls, Missed, Placed, Received and Forwarded call lists. Press to select the desired entry. Press the Delete soft key. To delete all entries from the call history list: Press the History soft key.
  • Page 68 User Guide for the SIP-T46G IP Phone place a call using the headset automatically. For more information on using the headset to place a call, refer to Placing Calls on page 87. To deactivate the headset mode: Press again on the phone.
  • Page 69 Note Dual headset is configurable via web user interface only. The SIP-T46G IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meter (3 to 6 feet) range.
  • Page 70 User Guide for the SIP-T46G IP Phone You can activate/deactivate the Bluetooth mode, and then pair and connect the Bluetooth headset with your phone. You can pair up to 30 Bluetooth headsets with your phone; however, only one headset can be connected at a time. You can also disconnect and delete your Bluetooth headset from the phone.
  • Page 71 Customizing Your Phone The phone proceeds to scan the local Bluetooth devices. When the phone completes scan, it will display the found Bluetooth devices on the LCD screen. Select the desired Bluetooth headset and then press Connect soft key. Enter the PIN in the Password field. The default PIN is “0000”...
  • Page 72 User Guide for the SIP-T46G IP Phone The LCD screen displays a list of paired and connected Bluetooth headsets. Select the desired Bluetooth headset. Press the Option soft key, and then select Detail from the prompt list to view the Bluetooth headset information: Device Name: the name of the Bluetooth headset.
  • Page 73 Customizing Your Phone Select the connected Bluetooth headset. Press the Disconnect soft key. The Bluetooth headset is disconnected. To connect it to your phone again, press the Connect soft key. You can delete your Bluetooth headset from your phone. When you delete the Bluetooth headset, it disappears from the Paired Bluetooth Device list.

  • Page 74: Dss Keys

    There are three types of DSS keys: Line Keys, Programmable Keys and Ext Keys. Details will be introduced in the following. The SIP-T46G IP phone supports 27 line keys. You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the LCD screen.
  • Page 75 Customizing Your Phone You can assign functionalities to 27 line keys. These 27 line keys are indicated on three pages. When you assign functionality to line keys located in line key 1-10, the labels of line keys are indicated on the first page. The following figure shows an example: When you assign functionality to line key located in line key 11-27, the label of the line key 10-18 are indicated on the second page, and the labels of the line key 19-27 are indicated on the third page.
  • Page 76 User Guide for the SIP-T46G IP Phone Icons Description call on the non-current page. Solid: there is a parked call on the non-current page. Fast flashing: the line receives an incoming call on the non-current page. For more information on the page switch key LED status, refer to LED Instructions page 4.
  • Page 77 Customizing Your Phone The following figure shows an example of label display when the label length feature is enabled: The following figure shows an example of label display when the label length feature is disabled: To configure the label length via web user interface: Click on DSSKey->Line Key.
  • Page 78 User Guide for the SIP-T46G IP Phone Line key features are explained in the following subchapters in detail: Line  Speed Dial  Voice Mail  Directed Pickup  Group Pickup  DTMF  Prefix  Local Group  XML Group ...
  • Page 79 Customizing Your Phone Press the DSS key again to resume the held call. If you select Lock from the Value field, the line keys located in the same position of the other page will be automatically assigned Line feature with Lock filled in the Value field. Then you can use this key on every page.
  • Page 80 User Guide for the SIP-T46G IP Phone You can use this key feature to answer incoming calls in a group that is associated with their own group. Type (Key Event) Dependencies: Key Type (Gpickup) Account ID (the account this feature will be applied to)
  • Page 81 Customizing Your Phone Usage: Press the DSS key to access the contact group specified in the Local Group field. XML Group You can use this key feature to quickly access a remote group in your remote phone book. You should configure remote phone book in advance. For more information, refer Remote Phone Book on page 51.
  • Page 82 User Guide for the SIP-T46G IP Phone Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 113. Type (Key Event) Dependencies: Key Type (Conference) Label (key label displayed on the LCD screen)
  • Page 83 Customizing Your Phone semi-attended transfer. When the transfer mode on DSS key is New Call, press the DSS key to place a new  call to the number specified in the Value field. Transfer mode via DSS key is configurable via web user interface at the path Note Features->Transfer->Transfer Mode Via Dsskey.
  • Page 84 User Guide for the SIP-T46G IP Phone Type (Key Event) Dependencies: Key Type (SMS) Label (key label displayed on the LCD screen) Usage: Press the DSS key when the phone is idle to access text message. Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time.
  • Page 85 Customizing Your Phone Usage: Press the DSS key to trigger the phone to send an HTTP GET request containing the URL specified in the URL field. Phone Lock You can use this key feature to immediately lock the phone of your phone instead of long pressing .
  • Page 86 User Guide for the SIP-T46G IP Phone Customize specific features for these keys. Click Confirm to accept the change. You can click Reset to default to reset custom settings to defaults. Then you can press the keys on the phone to perform the features you configured.
  • Page 87 Ext keys are configurable via web user interface only. Note You can register one or multiple accounts on the SIP-T46G IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account.
  • Page 88 User Guide for the SIP-T46G IP Phone The following figures demonstrate single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: Press Menu->Advanced (default password: admin) ->Accounts. Select the desired account and then press the Enter soft key.
  • Page 89 Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T46G IP phone processes the inputs received from your phone keypad. The SIP-T46G IP phone supports...
  • Page 90 User Guide for the SIP-T46G IP Phone Basic expression syntaxes you need to know: Syntax Description The dot "." can be used as a placeholder or multiple placeholders for any character. Example: "12." would match "123", "1234", "12345", "12abc", etc.
  • Page 91 Customizing Your Phone Enter the desired line ID in the Account field or leave it blank. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234” instead. Note The valid values for the Account field can be one or more digits among 1-16.
  • Page 92 User Guide for the SIP-T46G IP Phone dialed number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "2xx", any entered three-digit string beginning with 2 will then be dialed out automatically on the phone.
  • Page 93 Customizing Your Phone Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. Click Confirm to accept the change. Note Delay time for dial-now rule is configurable via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country.
  • Page 94 User Guide for the SIP-T46G IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 78. Click Confirm to accept the change. Note The default values of minimum and maximum length are 1 and 15 respectively.
  • Page 95 Customizing Your Phone For more information on the valid value of the Account field, refer to Replace Rule on page 78. Click Confirm to add the block out number. Note Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.

  • Page 96: Live Dialpad

    Emergency number is configurable via web user interface only. You can enable live dialpad on the SIP-T46G IP phone, which enables the IP phone to automatically dial out a phone number without the pressing of the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the designated period of time.

  • Page 97: Hotline

    Customizing Your Phone Click Confirm to accept the change. Note Live dialpad is configurable via web user interface only. You can dial a hotline number immediately upon lifting the handset, pressing the speakerphone key or the line key. You can also configure a delay, where the phone will dial out the hotline number automatically after the designated period of time.
  • Page 98 User Guide for the SIP-T46G IP Phone...

  • Page 99: Answering Calls

    Basic Call Features The SIP-T46G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 100 User Guide for the SIP-T46G IP Phone Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book.
  • Page 101 SIP-T46G IP phone can handle a maximum of 6 calls at one time. To place multiple calls: You can have more than one call on your SIP-T46G IP phone. To place a new call during an active call, do one of the following: Press the line key.
  • Page 102 User Guide for the SIP-T46G IP Phone When you are not in another call, you can answer a call in one of three ways: Using the handset  Using the speakerphone  Using the headset  Note You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate Do Not Disturb mode to reject the incoming calls without ringing on your phone.
  • Page 103 Basic Call Features Answering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following: Press the Answer soft key. The incoming call is answered and the original call is placed on hold. Press to access the new call.
  • Page 104 User Guide for the SIP-T46G IP Phone To redial the last dialed number from your phone: Press twice. A call to your last dialed number is attempted. To redial a previously dialed number from your phone: Press when the phone is idle.
  • Page 105 Basic Call Features To view placed calls list when the phone is in the pre-dialing interface: Pick up the handset, press the speakerphone key or press the line key. The LCD screen displays the placed calls list. You can use auto answer to automatically answer an incoming call on a line. Auto answer is configurable on a per-line basis.
  • Page 106 User Guide for the SIP-T46G IP Phone icon appears on the LCD screen. Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone.
  • Page 107 Basic Call Features To use auto redial: When the called party is busy, the LCD screen prompts the following: Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for the designated period of time or press the OK soft key to redial the phone number.
  • Page 108 User Guide for the SIP-T46G IP Phone Press , or the Switch soft key to select Enabled from the Call Completion field. Press the Save soft key to accept the change or the Back soft key to cancel. Call completion is configurable via web user interface at the path Features->General Information.
  • Page 109 Basic Call Features Press the OK soft key to redial the number. Note Call completion is not available on all servers. For more information, contact your system administrator. You can press a recall key to place a call back to the last incoming call. To configure a recall key via phone user interface: Press Menu->Features->DSS Keys.
  • Page 110 User Guide for the SIP-T46G IP Phone To mute a call: Press during an active call. The LCD screen indicates that the call is now muted. The mute key LED illuminates solid red when the call is muted. To un-mute a call: Press again to un-mute the call.

  • Page 111: Do Not Disturb (Dnd)

    Basic Call Features Multiple Calls on Hold: If multiple calls are placed on hold, do one of the following: Press to switch between the calls, and then press the Resume soft key to retrieve the desired call. Press the corresponding line key to retrieve the call. If more than two calls are on hold, a numbered prompt appears on the LCD screen, for example "2/4", indicating that this is the second call out of four calls.
  • Page 112 User Guide for the SIP-T46G IP Phone In the DND block, mark the desired radio box in the Mode field. Click Confirm to accept the change. Note DND mode is configurable via web user interface only. To activate DND in phone mode: Press the DND soft key when the phone is idle.
  • Page 113 Basic Call Features To activate DND in custom mode for a specific account: Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts on the phone. Press to select the desired account and then press the Enter soft key. Press soft key to select On to activate DND.
  • Page 114 User Guide for the SIP-T46G IP Phone To activate DND in custom mode for all accounts: Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts registered on the phone. Press the All On soft key to activate DND for all accounts.
  • Page 115 Basic Call Features Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
  • Page 116 User Guide for the SIP-T46G IP Phone You can enable/disable call forward for the phone system, or you can customize call forward for each or all accounts. Two call forward modes: Phone (default): Call forward is effective for the phone system.
  • Page 117 Basic Call Features On Code or Off Code field. b.) If you select Busy Forward: 1) Press , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field.
  • Page 118 User Guide for the SIP-T46G IP Phone 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 119 Basic Call Features The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. b.) If you select Busy Forward, you can enable it for a specific account. 1) Press , or the Switch soft key to select Enabled from the Busy Forward field.
  • Page 120 User Guide for the SIP-T46G IP Phone 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. c.) If you select No Answer Forward, you can enable it for a specific account.

  • Page 121: Call Forward

    Basic Call Features 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. Press the Save soft key to accept the change or the Back soft key to cancel. If you activate call forward for the default account, the associated line icon will change to , and the...
  • Page 122 User Guide for the SIP-T46G IP Phone Press to select the desired forwarding type, then press the Enter soft key. Press , or the Switch soft key to select Disabled to disable the call forward. Press the Save soft key to accept the change.
  • Page 123 Basic Call Features Enter the number you want to transfer the call to. Press to complete the transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: Press or the Transfer soft key during a call. Do one of the following: Press the Directory soft key, and then select Local Directory.

  • Page 124: Call Waiting

    User Guide for the SIP-T46G IP Phone advance. Refer to Directory on page for more information). Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact (Directory should be configured in advance.

  • Page 125: Conference

    Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T46G IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.
  • Page 126 Press the End Call soft key to drop the conference call. You can use network conference feature on the SIP-T46G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 127 Basic Call Features Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Confirm to accept the change. Note Network conference is configurable via web user interface only. To set up a network conference call: Place a call to the first party. Press the Conference soft key to place a new call.

  • Page 128: Call Park

    User Guide for the SIP-T46G IP Phone You can use call park to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone.

  • Page 129: Directed Call Pickup

    You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T46G IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number. Group call pickup is used for picking up a call that is ringing at any phone number in a certain group.
  • Page 130 User Guide for the SIP-T46G IP Phone Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: Click on Account.

  • Page 131: Group Call Pickup

    Basic Call Features To pick up a call directly: Pick up the handset. The DPickup soft key appears on the LCD screen. Press the DPickup soft key on your phone when the target phone receives an incoming call. Enter the phone number which is receiving an incoming call. Press the DPickup soft key again.
  • Page 132 User Guide for the SIP-T46G IP Phone Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: Click on Account.
  • Page 133 Basic Call Features To pick up a call in the group: Pick up the handset. The Gpickup soft key appears on the LCD screen. Press the Gpickup soft key on your phone when a phone in the group receives an incoming call.
  • Page 134 User Guide for the SIP-T46G IP Phone (Optional.) Press , or the Switch soft key to select the desired value from the Send Anonymous Code field. (Optional.) Enter the anonymous call on code and off code respectively in the On Code and Off Code field.
  • Page 135 Basic Call Features To configure anonymous call rejection via phone user interface: Press Menu->Features->Anonymous. Select the desired line and then press Enter soft key. Press to scroll to the Local Anonymous Rejection field. Press , or the Switch soft key to select Enabled from the Local Anonymous Rejection field.
  • Page 136 User Guide for the SIP-T46G IP Phone...

  • Page 137: Music On Hold

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T46G IP phone. Topics include: Busy Lamp Field (BLF)  BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging  Music on Hold ...
  • Page 138 User Guide for the SIP-T46G IP Phone (Optional.) Enter the pickup code in the Extension field. Press the Save soft key to accept the change or the Back soft key to cancel. BLF key is configurable via web user interface at the path DSSKey->Line Key.
  • Page 139 Advanced Phone Features When the monitored line receives an incoming call, the following occurs on your phone: The phone plays a warning tone (if enabled).  The BLF key LED flashes red.  The caller ID appears on the LCD screen (if enabled). ...
  • Page 140 User Guide for the SIP-T46G IP Phone the call directly. Before picking up an incoming call, ensure that the directed pickup code has been configured in advance. If the directed pickup code is not configured, the phone will place a call to the monitored user instead of picking up the incoming call of the monitored user when you press the BLF List key.
  • Page 141 Code, refer to Call Pickup on page 117. You can record calls by pressing a record key on the phone. The SIP-T46G IP phone supports record and URL record. Two ways of call recording: Record: The phone sends SIP INFO message containing a specific header “Record: ...
  • Page 142 User Guide for the SIP-T46G IP Phone (Optional.) Enter a string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL record key via phone user interface: Press Menu->Features->DSS Keys.
  • Page 143 You can use hot desking on the SIP-T46G IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times.
  • Page 144 User Guide for the SIP-T46G IP Phone To configure a hot desking key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select Key Event from the Type field.
  • Page 145 Advanced Phone Features The login wizard will be displayed as below: Enter the login information in each field. Press the Save soft key to login or the Back soft key to cancel. Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
  • Page 146 Press the intercom key again or the Cancel soft key to end the intercom call. The SIP-T46G IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 147 Advanced Phone Features Make the desired changes. Press the Save soft key to accept the change or the Back soft key to cancel. These specific parameters are configurable via web user interface at the path Features->Intercom. Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone will automatically answer an incoming intercom call.
  • Page 148 User Guide for the SIP-T46G IP Phone You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling.
  • Page 149 Advanced Phone Features (Optional.) Enter the string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. Paging list key is configurable via web user interface at the path DSSKey. To configure paging list via phone user interface: Press the paging list key when the phone is idle.
  • Page 150 User Guide for the SIP-T46G IP Phone Enter the group name in the Label field. Press the Save soft key to accept the change. Repeat the step 2-7, you can add more paging groups. Paging list is configurable via web user interface at the path: Directory->Multicast IP.
  • Page 151 Advanced Phone Features The default codec is G722. Click Confirm to accept the change. Note If G722 codec is used for multicast paging, the LCD screen will display the icon indicate that it is providing high definition voice. Default codec for multicast paging is configurable via web user interface only. To send RTP stream via a multicast paging key: Press the multicast paging key when the phone is idle.
  • Page 152 User Guide for the SIP-T46G IP Phone Press the Hold soft key to place the current multicast RTP session on hold. Press the End Call soft key to cancel the multicast RTP session. Note Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
  • Page 153 Advanced Phone Features Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold.
  • Page 154 ACD on the SIP-T46G IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should...
  • Page 155 Advanced Phone Features configure an ACD key in advance. Note Make sure ACD is enabled on your IP phone. For more information on enabling ACD, contact your system administrator. To configure an ACD key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key.
  • Page 156 It is recommended you configure no more than one ACD key per phone. At any time, at most one ACD key can be in progress on your phone. You can send and receive text messages using the SIP-T46G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone.
  • Page 157 Advanced Phone Features To read a text message: Press Menu->Message->Text Message->Inbox. Select the desired message and then press the View soft key. Note If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly. To send a text message: Press Menu->Message->Text Message->New Message.
  • Page 158 User Guide for the SIP-T46G IP Phone Compose the new text message. You can press the abc soft key to change the input mode. Press the Send soft key after completing the content. To delete a text message: Press Menu->Message->Text Message->Inbox (Sent Box, Outbox or Draftbox).
  • Page 159 Advanced Phone Features You can leave voice mails for someone else using the SIP-T46G IP phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone, and the power indicator LED will slow flash red. The LCD screen will prompt that the phone receives a new message with the number of waiting voice mails (e.g., New Voice Mail(1)) and display an icon.
  • Page 160 User Guide for the SIP-T46G IP Phone Press the 123 soft key to select the proper input mode and then enter the voice mail access code (e.g., *97). Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 161: Voice Mail

    The MWI service is unsolicited for some servers, so the SIP-T46G IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T46G IP phone must enable subscription for MWI.
  • Page 162 User Guide for the SIP-T46G IP Phone Enter the period time in the MWI Subscription Period (Seconds) field. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable Subscribe MWI to Voice Mail via web user interface: Click on Account.
  • Page 163 Advanced Phone Features The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note MWI subscription is configurable via web user interface only.
  • Page 164 User Guide for the SIP-T46G IP Phone...

  • Page 165: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T46G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
  • Page 166 User Guide for the SIP-T46G IP Phone You can also find the MAC address from the phone’s bar code on the back of the  phone. Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly.
  • Page 167 Check that the custom image is neither too large nor too small. The phone will  adjust the image with the short side to display. Check that the picture resolution of the wallpaper. The wallpaper resolution of  SIP-T46G IP phone is 480*272 pixels.
  • Page 168 User Guide for the SIP-T46G IP Phone Why I can’t send an SMS to any other phone? depends on support from a SIP server. Contact your system administrator for more information. How to change the user password? To change the user password via web user interface: Click on Security->Password.
  • Page 169 Troubleshooting Select the desired value (Optional or Compulsory) from the pull-down list of RTP Encryption (SRTP). Click Confirm to accept the change. Note SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: Click on Settings->Upgrade.
  • Page 170 User Guide for the SIP-T46G IP Phone How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface: Click on Settings->Configuration. Click Start to begin capturing signal traffic.
  • Page 171 Troubleshooting Click Export to open file download window, and then save the file to your local system. You can also export the system log to a syslog server. Contact your system administrator for more information. Note It is recommended to reset the syslog level to 3 after exporting the system syslog. How to export/import the phone configurations? We may need you to provide the phone configurations to help analyze your problem.
  • Page 172 User Guide for the SIP-T46G IP Phone In the Export or Import Configuration block, click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Click on Settings->Configuration.
  • Page 173 Troubleshooting Click Upgrade to upgrade the firmware. The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. Click OK to confirm upgrading. How to reset the phone? Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem.
  • Page 174 User Guide for the SIP-T46G IP Phone Press the OK soft key. The LCD screen prompts “Welcom Initializing…Please wait”. The phone will be reset to factory settings sucessfully after startup. Note Reset of your phone may take a few minutes. Do not power off until the phone has started...

  • Page 175: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 176 User Guide for the SIP-T46G IP Phone Place the device on a stable and level platform.  Please do not place heavy objects on the device in case of damageand  deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...

  • Page 177: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −09:30 French Polynesia −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 178 User Guide for the SIP-T46G IP Phone Time Zone Time Zone Name +01:00 France(Paris) +01:00 Germany(Berlin) +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv)
  • Page 179 Appendix A-Time Zones Time Zone Time Zone Name +10:00 Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) +11:00 New Caledonia(Noumea) +11:00 Russia(Srednekolymsk Time) +11:30 Norfolk Island +12:00 New Zealand(Wellington, Auckland) +12:00 Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) +13:00 Tonga(Nukualofa) +13:30 Chatham Islands +14:00 Kiribati...
  • Page 180 User Guide for the SIP-T46G IP Phone...

  • Page 181: Index

    Index Editing Contacts About This Guide Emergency Number Account Management Ending Calls Account Registration Adding Contacts Administrator password Anonymous Call General Settings Anonymous Call Rejection Getting Started Answering Calls Area Code Attaching Stand Hardware Component Instructions Audio Settings Headset Use Auto Answer Headset Mode Activation/Deactivation Auto Redial...
  • Page 182 User Guide for the SIP-T46G IP Phone Phone Installation Phone Status Phone User Interface Phone Lock Placing Calls Placing Calls to Contacts Programmable Keys Outgoing Intercom Calls Overview Optional Accessories Recent Call In Dialing Redialing Numbers Registration Regulatory Notices Remote Phone Book...

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