Conference Bridge - Zycoo CooVox-U20 User Manual

Reference:
Item
Agent TimeOut(sec)
Auto Pause
Wrap-Up-Time(sec)
Max Wait Time(sec)
Max Callers
Join Empty
Leave When Empty
Auto Fill
Report Hold Time
Frequency(sec)
Announce Hold Time
Repeat Frequency(sec)
Announcement Prompt

2.8 Conference Bridge

A conference bridge is a virtual meeting room that allows multiple callers to hear and speak to
each other. The conference bridge can be protected with a password so only callers with the
password can access the conference. The software supports up to three conference rooms. To
configure a conference bridge, go to 【Advanced】->【Conference】:
Specify the number of seconds to rin an agent's extension before sending the call to the
next Agent (based on Ring Strategy).
If an Agent's extension rings and the Agent fails to answer the call, automatically pause
that agent so the stop receiving calls from the queue.
This is the amount of time in seconds that an agent has to complete work on a call after
the call is disconnected.
(Default is 0, which means no wrap-up time.)
Calls that have been waiting in the queue for this number of seconds will be sent to the
""If not answered" destination.
Max number of the callers who are allowed to wait in the queue. (Default is 0, which
means no limitation.). With this number of callers in the queue already, subsequent
callers will be sent to the ""If not answered" destination.
Allow callers to enter the Queue when no Agents are available. If this option is not
defined, callers will not be able to enter Queues with no available agents - callers will be
sent to the "If not answered" destination.
If this option is selected and calls are still in the queue when the last agent logs out, the
remaining callers in the Queue will be transferred to "If not answered" destination. This
option cannot be used with Join Empty simultaneously.
Callers will be distributed to Agent automatically.
Report the hold time of the next caller for Agent when the Agent is answering the call.
Repeat frequency to announce the hold time for callers in the Queue.("0" means no
announcement).
Announce the hold time. Announce (yes), do not announce (no) or announce once
(once), it will not be announced when the hold time is less than 1 minute.
Interval time to play the voice menu for callers.("0" mean not to play).
Select a prompt as the Announcements Prompt from the IVR Prompts.
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Explanation
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