Ivr - Zycoo CooVox-U20 User Manual

4. DID Number
5. Destination
DOD Settings
To configure outbound calls from user extensions to answer with specified destinations (user
extension, queue, conference bridge, IVR) , please click 【DOD Settings】->【New DOD】
6. DOD Number
7. Destination

2.4.2 IVR

IVR (Interactive Voice Response) or Automated Attendant will allow callers to select from a
specific set of options by pressing the selected digit on their telephone dial pad.
Click【Inbound Control】->【IVR】:
Set DID Number
Select the extension for access directly(Extension User/
Call Queue/ conference/ IVR)
Set the DOD (direct outbound dial) number, and use it to match
the Caller ID.
Outbound calls will access directly to this destination
(user extension, queue, conference bridge, or IVR)
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