Troubleshooting - Motorola MK4000 MicroKiosk Product Reference Manual

C - 2 MK4000 MicroKiosk for CE .NET 5.0 Product Reference Guide
Copying large amount of files from PC card to the application folder fails with error "Access is denied" on
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page C-3

Troubleshooting

Table C-1
Problem
MK4000 does not turn on
MK4000 appears to lock up upon
bootup
MK4000 does not respond to polls
from the host computer
MK4000 does not send data to host
computer
Scanner does not recognize
configuration bar codes
Reg file values are not copied into
the Registry at boot time
The screen does not respond to pen
input
Need to determine a device MAC
address
Possible Causes
No power to the
MK4000.
A utility with no user
interface was specified
as the first user
application, or user
application failed to run.
No communication
between the host and
MK4000.
MK4000 is not
programmed to work
with the host.
MK4000 is not
connected to the host.
The scan driver does not
support parameter bar
code scanning.
More than one .reg file
and duplicate registry
entries are present.
The screen is not
properly calibrated, or is
off center.
N/A
Possible Solutions
Connect the Symbol approved power supply
to an AC power source and to the MK4000
power connector. See Figure 1-2 on page
1-3.
Either specify no user application, or a
UI-based application as the first user
application. If no user application is
specified, Explorer.exe is used.
Note: this is a substitution of Explorer.exe as
the user application, not protected mode.
Check cables to the MK4000. Ensure the
MK4000 address is the address the host is
polling.
Check communication parameters.
Open a command window using
Start > Programs > Command
ipconfig to list the status of all radio and
Ethernet interfaces.
Check setup communication parameters.
Check cables to host computer.
Configure the scanner using scanning
C API or Active X scanner object.
Review all .reg files in /Application and
/Platform and ensure they have no conflicts.
Re-calibrate the screen.
Open
Start > Programs > CommandPrompt
Type ipconfig /all
to display the MAC address next to
'address'.
and type
.