Table 4-1 Troubleshooting Guidelines - Motorola Digital Consumer Terminal DCT1800 Installation Manual

Section 4
Troubleshooting
This section provides information to assist you in quickly detecting, isolating, and resolving
error conditions that might occur when using the DCT1800. If you need assistance, call the
Motorola Technical Resource Center (TRC):
!
Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
!
Outside the U.S.: 215-323-0044
Table 4-1 is a list of possible problems and solutions:
Table 4-1
Troubleshooting guidelines
Problem
No power to
the DCT1800
Remote control is
not responding
The DCT1800 is
not receiving a
cable signal
Guide has no data
Possible Solution
Check the power outlet for AC power.
Be sure the TV is tuned to the output channel of the DCT1800 (channel 3 or 4).
Verify that cable connections are correct from the TV set or monitor to
the DCT1800.
Check that the power cord is properly plugged into the outlet and DCT1800.
Check for an obstruction between the remote control and the DCT1800. Aim the
remote control directly at the DCT1800, not the TV or VCR.
Be sure you firmly and deliberately press and release operation keys one at a time.
Check that the DCT1800 has been initialized correctly; refer to Diagnostics.
Check the cable connections and hand-tighten if necessary.
Verify that the cable connections are correct.
Verify the TV is working and has a clear picture.
Unplug the power to the DCT1800 and plug in the unit again. Wait for the DCT1800
to collect the data.
DCT1800 Installation Manual