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Troubleshooting
If the solutions listed here do not solve your problem, check your broadband modem user guide or contact your VoIP provider.
Problem
Green POWER light is off
Cannot send or receive data
or calls; no dial tone
Contact Information
For technical support, contact your VoIP provider.
For information about Motorola consumer broadband products, education, and support, visit http://broadband.motorola.com.
Possible Solutions
Check that the AC power adapter is properly plugged into the electrical outlet and the
Check that the electrical outlet is working.
Check whether the telephone line cord is connected to the Motorola voice terminal.
Check all other cabling between the modem, Motorola voice terminal, computer, and if applicable, routers. Be sure you
used the cables provided with the Motorola voice terminal. All Ethernet cables must be straight-through cables.
Check the lights on the modem front panel. For example, on the Motorola SURFBoard cable modem, the first light from
top to bottom that is off indicates the error. For information, see your broadband modem user guide.
To establish network connectivity, it is often helpful to follow the correct sequence. Be sure you complete the installation
steps in the order specified in "Installation With A Single Computer" on page 8 or "Installation With A Home Network" on
page 10.
VT1000v Series Voice Terminal User Guide
Motorola voice terminal
License
.
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