No Print - Datamax I-class Maintenance Manual

3.2.3

No Print

Press TEST.
Scroll to PRINT
CONFIGURATION, and
then press TEST.
Is the resulting label
blank?
Test complete.
Troubleshooting
Proceed according to the installed media type:
If using direct thermal media:
Possible loose printhead assembly; latch it.
•
Possible wrong media; ensure type.
•
The HEAT setting may be too low; raise it.
•
Possible misaligned or defective printhead; align or
•
replace it (see Section 2.2.3 or 4.4, respectively).
Possible loose or defective printhead cable.
•
Possible defective Power Supply PCB; check the
•
voltage (see Section 2.2.4) then, if necessary, replace
the PCB (see Section 4.10).
Possible defective Main Logic PCB; replace it (see
•
Section 4.11).
If using thermal transfer media, examine the used
ribbon and then proceed accordingly –
The used ribbon has an image:
Possible incorrectly loaded ribbon; reload correctly.
•
Possible wrong ribbon type (CSO/CSI), which can be
•
verified by lifting ink off the ribbon using the adhesive
on a label; clean the printhead (see Section 2.4.1)
replace ribbon with the correct type.
The used ribbon does not have an image:
Possible loose printhead assembly; latch it.
•
The HEAT setting may be too low; raise it.
•
Possible incorrect media & ribbon combination; verify
•
it.
Possible misaligned or defective printhead; align or
•
replace it (see Section 2.2.3 or 4.4, respectively).
Possible loose or defective printhead cable.
•
Possible defective Power Supply PCB; check the
•
voltage (see Section 2.2.4) then, if necessary, replace
the PCB (see Section 4.10).
Possible defective Main Logic PCB; replace it (see
•
Section 4.11).
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