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D715/snom 715 User Manual
C
ontacting snom Support
Please visit our knowledge base and our forum first. You may find the answer to your question in one
of the topics there. If you haven't found an answer or a solution to your problem, please post your
question or problem on the forum (http://forum.snom.com).
Note: The forum is accessible to the general public. Do not post any private and/or
security-relevant information there. This includes MAC addresses, SIP headers, etc. that
may allow others to hack into your system or use your identity for nefarious purposes.
If you haven't received an answer or solution within a reasonable amount of time (generally two work
days), send the link to your posting to Support. You need to create a support account first, if you don't
already have one.
Creating a support account
1. Open snom's web page at www.snom.com.
2. Click on the Support tab to open the Support window.
3. Click on End Customer Support.
4. On the Support Center page, click on Register new account.
5. Fill out the form and click Register.
6. You will receive an automatic email. Click on the link to activate your account.
7. You will receive a second email containing your account name, email address, and password.
You can now submit tickets requesting support to snom Support.
Submitting a ticket
1. Open snom's web page at www.snom.com.
2. Click on the Support tab to open the Support window.
3. Click on End Customer Support.
4. On the Support Center page, enter your email address and password and click on Login.
5. Click on "Ask for support".
6. Follow the instructions on the screen.
Submitting system and settings information
System information
1. Open the phone's web interface > Status > System Information.
2. Copy the text under System Information into your forum posting or into the email, if Support has
asked you to contact them by email.
Make sure to delete the MAC address and the IP address, if it is a public one.
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Troubleshooting
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