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Monaco Installation and Operation Manual
FLAME LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This
warranty covers brand new products only, which have not been altered, modified nor repaired since shipment from
factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any
warranty claim to your FLAME dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper
installation, lack of maintenance, over firing, negligence or accident during transportation, power failures,
downdrafts, or venting problems are not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by
the use of unauthorized parts or others than original parts void this warranty. An authorized qualified technician
must perform the installation in accordance with the instructions supplied with this product and all local and
national building codes. Any service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found
to be defective, the manufacturer will repair or replace such defect. Transportation fees to ship the product back to
the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser's
domicile by an authorized qualified technician requires the prior approval of the manufacturer. Labour cost and
repair work to the account of the manufacturer are based on predetermined rate schedule and must not exceed
the wholesale price of the replacement part. All parts and labour costs covered by this warranty are limited
according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation
of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of any warranted but defective parts. The manufacturer shall in no event be
responsible for any special, indirect, consequential damages of any nature, which are in excess of the original
purchase price of the product. A one-time replacement limit applies to all parts benefiting from a lifetime coverage.
This warranty applies to products purchased after October 1st, 2011.
DESCRIPTION
Combustion chamber (welds only) and castings.
Stainless steel firebox components, secondary air tubes*, surrounds and
heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions),
plating* (defective manufacture), and convector air-mate.
Carbon steel firebox components, glass retainers, handle assembly, C-
Cast baffle*, and vermiculite baffle*.
Standard blowers, heat sensors, switches, rheostat, wiring, and other
controls.
Optional blowers, ceramic glass (thermal breakage only*), paint (peeling),
gaskets, insulation, and ceramic fibre blankets.
Firebrick
*Pictures required
Shall your unit or a components be defective, contact immediately your FLAME dealer. Prior to your call make
sure you have the following information necessary to your warranty claim treatment:
Your name, address and telephone number;
Bill of sale and dealer's name;
Before shipping your unit or defective component to our plant, you must obtain from your FLAME dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused automatically
and returned to sender.
98
WARRANTY APPLICATION
PARTS
Lifetime
5 years
3 years
2 years
1 year
n/a
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
Nature of the defect and any relevant information.
LABOUR
3 years
3 years
1 year
1 year
n/a
n/a
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