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XTD 1.9 Insert Installation and Operation Manual
FLAME LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable.
This warranty covers brand new products only, which have not been altered, modified nor repaired since
shipment from factory. Proof of purchase (dated bill of sale), model name and serial number must be
supplied when making any warranty claim to your FLAME dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper
installation, lack of maintenance, over firing, negligence or accident during transportation, power
failures, downdrafts, or venting problems are not covered by this warranty.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage
caused by the use of unauthorized parts or others than original parts void this warranty. An authorized
qualified technician must perform the installation in accordance with the instructions supplied with this
product and all local and national building codes. Any service call related to an improper installation is not
covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to
support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a
product is found to be defective, the manufacturer will repair or replace such defect. Transportation fees to
ship the product back to the purchaser will be paid by the manufacturer. Repair work covered by the
warranty, executed at the purchaser's domicile by an authorized qualified technician requires the prior
approval of the manufacturer. Labour cost and repair work to the account of the manufacturer are based on
predetermined rate schedule and must not exceed the wholesale price of the replacement part. All parts and
labour costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and
investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect
to this warranty by refunding the wholesale price of any warranted but defective parts. The manufacturer
shall in no event be responsible for any special, indirect, consequential damages of any nature, which are in
excess of the original purchase price of the product. A one-time replacement limit applies to all parts
benefiting from a lifetime coverage. This warranty applies to products purchased after October 1st, 2011.
DESCRIPTION
Combustion chamber (welds only) and castings.
Stainless steel firebox components, secondary air tubes*, surrounds
and heat shields, ash drawer, steel legs, pedestal, trims (aluminum
extrusions), plating* (defective manufacture), and convector air-mate.
Carbon steel firebox components, glass retainers, handle assembly, C-
Cast baffle*, and vermiculite baffle*.
Standard blowers, heat sensors, switches, rheostat, wiring, and other
controls.
Optional blowers, ceramic glass (thermal breakage only*), paint
(peeling), gaskets, insulation, and ceramic fibre blankets.
Firebrick
*Pictures required
Shall your unit or a components be defective, contact immediately your FLAME dealer. Prior to your call
make sure you have the following information necessary to your warranty claim treatment:
Your name, address and telephone number;
Bill of sale and dealer's name;
Before shipping your unit or defective component to our plant, you must obtain from your FLAME
dealer an Authorization Number. Any merchandise shipped to our plant without authorization will
be refused automatically and returned to sender.
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
Nature of the defect and any relevant information.
WARRANTY APPLICATION
PARTS
LABOUR
Lifetime
3 years
5 years
3 years
3 years
1 year
2 years
1 year
1 year
n/a
n/a
n/a
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