Reference; Troubleshooting - Speco O2D10 Owner's Manual

Reference

Troubleshooting

This section provides useful information to help you to resolve any difficulty you might have with your Speco IP device. Fault symptoms,
possible causes and remedial actions are provided here.
IP Setting problems
• ARP/Ping: Disconnect and reconnect the power to the network camera. The device should get the IP within 2 minutes.
• Ping your camera: Open the command prompt on your computer, type ping with the IP address of the network device. The reply
obtained by this command provides explanation for the cause of the problem.
1. bytes = 32 time = 2 ms indicates that the IP address is already used and cannot reuse the same. A new IP address needs to be
obtained.
2. Destination host unreachable: indicates that the network device and your computer do not fall in the same subnet hence needs to
get a new IP address. Contact the system administrator for the required help.
3. Request timed out: Indicates that the IP is free as it is not used by anyone and the network device can obtain this.
• IP Conflicts: If the device is set with a static IP address and if the DHCP option is set then there may be IP's same as the network device
and other network partner. Hence set the static IP address to 0.0.0.0 to resolve this conflict.
Cannot access the camera from browser:
• Reconnect the network camera with power and check the ping operation to know if the IP is used by others.
• Disable the proxy setting in the Browser if you are using a proxy server.
• Check for proper cabling and network connections, try to ping after verifying the connectivity.
• Sometimes when HTTPS is enabled, we would be checking the URL with http, in this case manually change the URL to the http / https
accordingly.
• Verify the DNS and Gateway settings if the IP address is assigned statically to the network device.
• If the browser you're using or a page you're viewing is displaying problems, try to clear the browser's cache. If that doesn't fix the
problem, try to clear the browser's cookies.
Accessing camera external to the local network
• Firewall Protection: Check for the internet firewall with the system administrator, either he has to do port forwarding or modify the DMZ
function on the router.
• Default router needed: Check if you need configure the router settings.
Sporadic network performance
• Network Switches or hubs used may be of the lower configuration and the load on this may not meet the required conditions of our
network camera.
• Check for the RJ-45 cables that are used for the network connectivity.
• If PoE is used check if the power is got by the network camera when connected to it.
Login Password lost
• Reset the camera by pressing the Reset button for more than 3 seconds to restore default settings.
• After the factory settings login using the default user name and password.
Video Streaming problems
• If the video streaming does not start on the Web browser, install the ActiveX client on your computer by following the instructions on
the Web browser.
• Internet Explorer may not display the image normally depending on the ActiveX version. In this case, check the Internet Explorer
settings for ActiveX.
• When Windows IE browsers are used always take care to allow pop ups, check this option before you run the web client.
• Check the quality of image by referring to the video settings as described in the manual.
• Sometimes there may be intermittent or very slow video streaming - this may be because of the higher resolution and frame rate that
are set for the video.
• If video streaming may appear poor at times, this may be because of the network traffic, too many devices connected to the switch or
hub, enabling motion detection to each of the video streams and because of other programs running on your computer.
• If the images appear to be blurred adjust the focus of the network camera to get a clear image.
• Video images if appear white and black adjust the settings in the OSD to get back the colorful image.
• Select the Night mode if the network camera is connected at a place where surrounding light is less or dark.
• If you obtain lower frame rates than what was set you need to check from the system administrator for sufficient bandwidth available or
reduce the number of applications running on the client computer.
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Reference