Microscan Mobile Hawk User Manual page 128

Troubleshooting
Problem: No Illumination – License Key Failed.
The unit is unable to decode, and it is not cycling through its illumination settings. (Targeting,
if enabled, does appear when the trigger is pulled.)
Error Messages (String Output): "License Key Failed"
Possible Cause: The Mobile Hawk license has been deleted.
Solution: Request license file (2019_(serial number).crb) from Microscan customer support.
Unit serial number and license must match.
Problem: No Illumination – No Process Sequence Defined.
The unit is unable to decode, and it is not cycling through its illumination settings. (Targeting,
if enabled, does appear when the trigger is pulled.)
Error Messages (String Output): "No Process Sequence Defined; Please Set the Unit to
Default Settings"
Possible Cause: No illumination sequence has been defined for the Mobile Hawk.
Solution: Reset the default illumination sequence.
If Sequence Steps is set to 0, the illumination
sequence will not occur.
A-10
Once you have received the license file
from customer support, go to the Utilities
section of ESP, browse for the file in the
Batch File Update field, and click Start
once you have located the file.
Click the Default button to
return to 4 illumination steps.
Mobile Hawk Handheld DPM Imager User's Manual