Solving Paper Feed Problems - Lexmark X644e User Manual

Solving paper feed problems

Symptom
Paper frequently jams. You are using paper that does
The Paper Jam
message remains
after you remove the
jammed paper.
The page that jammed
does not reprint after
you clear the jam.
Blank pages feed into
the output bin.
Original documents
misfeed in the ADF.
Multiple pages feed
into the ADF.
Cause
not meet the MFP
specifications.
You have loaded too much
paper or too many envelopes.
Guides in the selected tray are
not set to the appropriate
position for the size paper
loaded.
The paper has absorbed
moisture due to high humidity.
The pick rolls may be worn.
You have not pressed
Continue or have not cleared
the entire paper path.
Jam Recovery in the Setup
menu is set to Off.
An incorrect media type is
loaded in the tray being printed
from.
The guides are not adjusted
properly.
The pick roller mechanism
may be worn.
The separator roll may be
worn.
Solution
Use recommended paper and other specialty
media.
See the Card Stock & Label Guide available on our
Lexmark Web site at www.lexmark.com for
detailed specifications.
See Avoiding jams
prevent jams from occurring.
Make sure the stack of paper you load does not
exceed the maximum stack height indicated in the
tray or on the multipurpose feeder.
Move the guides in the tray to the correct position.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
See Storing print media
Replace the pick rolls.
See Ordering pick rollers
Clear the entire paper path, and then press
Continue.
See for more information.
Set Jam Recovery to Auto or On.
See the Menus and Messages Guide for more
information.
Load the correct type media for your print job, or
change the Paper Type to match the type of media
loaded.
See the Menus and Messages Guide for more
information.
Adjust the guides toward the media until they lightly
rest against the edge of the media.
Replace the roller mechanism.
See Ordering an ADF pick mechanism
information.
Replace the separator roll.
See Ordering an ADF separator roller
information.
168
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