Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
C
HECK THE PAPER
Use recommended paper and other specialty media. For more information, see "Paper and specialty media
guidelines" on page 38.
M
AKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY OR MANUAL FEEDER
In the paper tray, make sure the stack of paper you load does not exceed the maximum stack height indicated in the
tray. In the manual feeder, do not load more than a single sheet of paper at a time.
C
HECK THE GUIDES
Move the guides in the paper tray to the correct positions for the paper size loaded.
T
HE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or
replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1
Turn the printer off.
2
Load paper.
3
From the printer control panel, hold down
4
Release the buttons when CONFIG MENU appears.
and the right arrow button while turning the printer on.
Troubleshooting
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