ANZ POS Turbo Plus Operating Manual page 10

• Have no means of identification
• Make numerous purchases under your Authorised Floor Limit
• Make purchases without regard to size, quality or price of goods
• Ask to split Transactions into smaller amounts
• Ask for Transactions to be manually entered
• Sign the Voucher or Transaction Voucher slowly or unnaturally.
What to do if you are suspicious of a transaction
• Ask for photographic identification (e.g. Driver's Licence or passport) and ensure that the
details match the cardholder's name. Record the details on your copy of the Transaction
Voucher
• For MasterCard and Visa transactions, call the Authorisation Centre on 1800 999 205 (select
option 2)
• You may be asked a series of 'YES' or 'NO' questions to help the operator determine
whether you should proceed with the transaction.
Remember:
• Don't risk it: If you remain suspicious about the transactions, refund the credit transaction
and ask your customer for a direct deposit or some other form of payment (particularly for
large value sales)
• Seek to retain the card until you have completed the security checks and obtained
authorisation for the Transaction.
NOTE: Never place yourself at risk - your safety comes first.
Please report all fraudulent activities to the Police immediately.
Split Ticket Transactions
A transaction may be deemed invalid and charged back to you if, in ANZ's reasonable opinion,
it relates to one or more purchases made in the same merchant establishment which have
been split into two or more transactions.
Chip Card Processing
Chip Cards are MasterCard® and Visa® (credit and debit) cards that are embedded with a
security microchip that provides further protection to assist in decreasing the risk of
fraudulent transactions and chargeback disputes. Look at the card and if there is a chip,
always insert the card into the chip reader at the first instance.
As with any other transaction, a degree of caution must also be exhibited when processing
chip card transactions.
If:
• The terminal displays "Insert Chip" when the card is swiped through the terminal and the
card in question does not have a chip on it, do not proceed with the transaction
• The terminal displays "Insert Chip" and the chip - when inserted- cannot be read by the
terminal, do not proceed with the transaction.