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Mobile PLUS
ANZ Mobile PLUS Manuals
Manuals and User Guides for ANZ Mobile PLUS. We have
1
ANZ Mobile PLUS manual available for free PDF download: Operating Manual
ANZ Mobile PLUS Operating Manual (122 pages)
Brand:
ANZ
| Category:
Touch terminals
| Size: 2 MB
Table of Contents
Table of Contents
2
1 Welcome
4
Merchant Agreement
4
Important Contact Details
4
Authorisation
4
Floor Limits
5
Change of Business Details
6
2 Cards You Can Accept
7
3 Merchant Cards
7
4 Equipment Maintenance
8
5 Stationery
9
6 Fraud Minimisation
9
Card Present Card Checklist
9
Fraud Minimisation for Credit Cards
11
Fraud Minimisation for Debit Cards
13
Cards Left at Premises
13
7 Handling Cardholder Information Securely & PCI DSS
13
PCI DSS - Payment Card Industry Data Security Standard
13
Securing Transaction Records
14
8 Errors and Disputes
15
Typical Causes of Return and Corrections
15
Chargebacks
16
9 ANZ POS Mobile Plus
17
Terminal Features
17
Terminal Keypad
17
Card Reader
18
How to Install ANZ POS Mobile Plus Terminal
19
How to Load Printer Paper
26
Battery
26
Communication Mode
27
10 Processing a Sale
28
How to Process a Cheque or Savings Purchase Using a Magnetic Stripe Card or Chip Card
28
How to Process a Credit Purchase Transaction Using a Magnetic Stripe Card or a Chip Card
29
How to Process a Purchase Transaction Using a Contactless Card
32
11 Processing a Cash-Out Only Transaction
34
12 Processing a Refund Transaction
35
13 Electronic Fallback (EFB) Processing
41
14 Manual Transaction Processing
43
Paper Voucher Processing
43
Hand Key (Manual Entry) Processing
49
15 Mail, Telephone and Ecommerce Order Processing
52
How to Process a Mail Order Transaction (Scheme Cards Only)
52
How to Process a Telephone Order Transaction (Scheme Cards Only)
54
How to Process an Ecommerce Order Transaction (Scheme Cards Only)
56
16 Optional Features
58
Tip@Terminal (Tip with PIN) Transactions
58
Pre-Authorisation
61
Customer Preferred Currency
72
Low Value Payments
75
17 Terminal Error Messages
77
18 Settlement
81
19 Print Totals
83
20 Reprint the Last Record
83
21 Transaction Detail Report
84
22 Filing and Retention of Transaction Records and Vouchers
84
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