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ANZ POS PLUS Operating Gudie

Integrated eftpos solutions
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Merchant Trading Name:
Merchant Identi cation Number:
Terminal Identi cation Number:
Merchant Operating Guide
ANZ POS PLUS™
INTEGRATED EFTPOS SOLUTIONS

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Summary of Contents for ANZ POS PLUS

  • Page 1 Merchant Trading Name: Merchant Identi cation Number: Terminal Identi cation Number: Merchant Operating Guide ANZ POS PLUS™ INTEGRATED EFTPOS SOLUTIONS...

  • Page 2: Table Of Contents

    5. Stationery 6. Fraud Minimisation 7. Errors and Disputes 7.1 Typical Causes of Return and Corrections 7.2 Chargebacks 8. ANZ POS Plus 8.1 Terminal Features 8.2 Terminal Keypad 8.3 Card Reader 9. Processing a Sale 9.1 How to Process a Cheque or Savings Purchase Transaction (Applies to both Magnetic Stripe and Chip Cards) 9.2 How to Process a Credit Purchase Transaction using a Magnetic Stripe Card...
  • Page 3 16. Terminal Error Messages 17. Settlement 18. Print Totals 19. Reprint the Last Record 20. Transaction Detail Report 21. Filing and Retention of Transaction Records and Vouchers...

  • Page 4: Welcome

    1. Welcome We are pleased to welcome you as an ANZ Merchant and look forward to a long association with you. This Merchant Operating Guide provides you with information on cards you can accept, ways to reduce fraud and what to do if errors or disputes are incurred.

  • Page 5: Floor Limits

    • Authorisation of the transaction does not mean that the true cardholder has authorised the transaction • Authorisation does not protect the merchant from chargebacks • ANZ cannot guarantee that a transaction has been conducted by the true cardholder. Authorisation Declined Where an Authorisation is declined, please seek an alternative method of payment.

  • Page 6: Change Of Business Details

    Your ANZ Merchant Agreement describes various situations in which you must notify us of a change to your circumstances. Please contact ANZ Merchant Services on 1800 039 025 if there are any changes to your: • Business name and/or address •...

  • Page 7: Merchant Cards

    Cardholders can access these accounts through an ANZ POS Plus terminal using their PIN (Personal Identification Number) and in certain circumstances, signature. Debit Cards Cardholders possessing a debit card will use a PIN for verification in most circumstances. Charge Cards Processing charge cards is essentially the same as processing credit card transactions.

  • Page 8: Equipment Maintenance

    Do not use abrasive materials. Use a soft brush to keep the keypad dust-free. NOTE: Please do not tamper with or remove the terminal housing. Do not disconnect your terminal’s power supply or communication line unless instructed to do so by ANZ Merchant Services. 5. Stationery You have been supplied with an initial stock of stationery including: •...
  • Page 9 Please report all fraudulent activities to the Police immediately. Split Ticket Transactions A transaction may be deemed invalid and charged back to you if, in ANZ’s reasonable opinion, it relates to one or more purchases made in the same merchant establishment which have been split into two or more transactions.
  • Page 10 Card Validation Code (CVC2): The Card Validation security feature is activated in all ANZ POS Plus Terminals when processing Mail Order and Telephone Order Transactions. To activate the CVC2 for other transactions please contact ANZ Merchant Services on 1800 039 025.
  • Page 11 Fraud Minimisation for Debit Cards The following procedures are vital in helping you identify and minimise fraudulent debit card transactions via your ANZ Merchant Facility. Debit transactions are to be processed by inserting or swiping the presented card and having the customer enter their PIN or in certain circumstances, their signature.
  • Page 12 If you are unable to process a debit transaction online due to a terminal, communications or system failure, you may choose to process the transaction using the Manual Paper Voucher system. Please report any terminal, communications and system failures to ANZ Merchant Services immediately and obtain Authorisation to process the debit transaction manually.
  • Page 13 Another form of payment should be requested in this case. Terminal Security Your ANZ EFTPOS terminal is equipped with a number of in-built innovative security features which are designed to protect your customers’ information. By implementing the recommendations below, you can help protect your business, your customers and your reputation from credit and debit card fraud or misuse.

  • Page 14: Errors And Disputes

    Important Notify ANZ Merchant Services (24 hours / 7 days a week) on 1800 039 025 immediately if: - Your EFTPOS terminal is missing - You, or any member of your staff, is approached to perform maintenance, swap or remove your EFTPOS terminal without prior notification from ANZ and/or Security...

  • Page 15: Anz Pos Plus

    Chargebacks. If you need assistance understanding a particular Return and Correction or Chargeback, please contact ANZ Merchant Services on 1800 039 025 (24 hours a day, 7 days a week). 8. ANZ POS Plus This Merchant Operating Guide provides everything you need to know about processing debit and credit card transactions using your ANZ POS Plus terminal.

  • Page 16: Card Reader

    ENTER (Green) The ENTER key will turn the terminal on. It also confirms that all values and details (including signatures and PINs) are correct in the EFT portion of the purchase, cash-out (refer to section 12) and Refund Transactions (refer to section 13). It confirms that the transaction can be sent to the Bank for verification and approval.

  • Page 17: Processing A Sale

    9. Processing a Sale 9.1 How to Process a Cheque or Savings Purchase Transaction (Applies to both Magnetic Stripe and Chip Cards) Please refer to your Point of Sale (POS) manual to initiate transaction. Perform card security checks then swipe or insert SWIPE OR the cardholder’s card.

  • Page 18: How To Process A Credit Purchase Transaction Using A Magnetic Stripe Card

    Please ensure that you check for approval of the transaction before completing the sale. Your POS APPROVED system should now print your transaction record. If the transaction is declined, the terminal will display an error message outlining the reason (please refer to section 16).
  • Page 19 If the transaction is approved, this screen is displayed and the Point of Sale system prints a customer APPROVED copy. Please check for approval of the transaction before completing the sale. If rejected, the terminal displays an error message outlining the reason. Notify the customer, advise them to contact their Card Issuer and seek an alternative form of payment.

  • Page 20: How To Process A Credit Purchase Transaction Using A Chip Card

    9.3 How to Process a Credit Purchase Transaction using a Chip Card The process below provides a sample of a typical chip-based transaction. Please be aware that there may be variances in the transaction flow based on the card configuration chosen by the Card Issuer.
  • Page 21 If the transaction is approved, this screen is displayed and the Point of Sale system prints a customer APPROVED copy. Please check for approval of the transaction before completing the sale. If rejected, the terminal displays an error message outlining the reason. Notify the customer, advise them to contact their Card Issuer and seek an alternative form of payment.
  • Page 22 Additional Screens Associated with a Chip Card Transaction Alternative screens that you may also see during a chip Transaction are as follows: Have the cardholder enter their PIN if known then $600.00 KEY PIN press ENTER or if the card allows just press ENTER. ************ This screen is displayed if the card needs to be removed from the terminal.

  • Page 23: Processing A Cash-Out Only Transaction

    Cash-out is only available if this transaction type has been enabled on the terminal otherwise the option will not appear on the display. To request this option, you must call ANZ Merchant Services. Please refer to your Point of Sale manual to initiate transaction.

  • Page 24: Processing A Refund Transaction

    Notify the customer, advise them to contact their Card Issuer and seek an alternative form of payment. APPROVED If the transaction is cancelled, the Point of Sale system will print a second merchant Transaction Record with “TRANSACTION CANCELLED TL” printed on the bottom of the receipt.
  • Page 25 The selected account is displayed. CHEQUE ACCOUNT Have the customer enter their PIN then Press ENTER. $600.00 KEY PIN PROCESSING PLEASE WAIT If the transaction is approved, this screen is displayed and the Point of Sale system prints a APPROVED Transaction Record.
  • Page 26 The selected account is displayed. CREDIT ACCOUNT Have the cardholder enter their PIN then press ENTER. $600.00 KEY PIN If the transaction is approved, the Point of Sale system will print a customer Transaction Record. APPROVED Please check for approval of the transaction before completing the refund.
  • Page 27 Additional Screens you may see for Chip Card Processing Displayed if card needs to be removed. REMOVE CARD The terminal needs to process the transaction as a Chip Transaction. Please insert the Chip Card into INSERT CARD the Chip Card Reader at the bottom of the terminal. Displays when there are no applications on the chip supported by the terminal.

  • Page 28: Electronic Fallback (Efb) Processing

    12. Electronic Fallback (EFB) Processing Electronic Fallback Processing (EFB) allows you to process transactions using your terminal when: • A communications time-out occurs • The number the terminal dials is busy or • The Card Issuer is not available. The transactions are stored in the terminal and are trickle-fed for processing once the terminal communications lines are restored.
  • Page 29 Select CHQ for cheque account or SAV for savings SELECT ACCOUNT account. The selected account is displayed. CHEQUE ACCOUNT Have the customer enter their PIN then press ENTER. $600.00 KEY PIN Depending on why the terminal has entered EFB PROCESSING mode, this or the following screen will be displayed.
  • Page 30 How to Process a Credit Purchase Transaction in EFB Perform card security checks then refer to your Point of Sale manual to initiate transaction. Swipe or insert the Cardholder’s card. Chip Cards SWIPE OR are to be inserted and left in the Chip Card Reader. INSERT CARD Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader.
  • Page 31 Please check for approval of the transaction before completing the sale. If rejected, the terminal will APPROVED display an error message outlining the reason. Check the message in the Terminal Error Messages section of this guide (section 16) and notify the cardholder as appropriate.
  • Page 32 • The final online transactions for that day (which means EFB transactions will not automatically trickle through) • Terminals are swapped by an ANZ authorised representative to another location in the same store, for example from one lane to another in a supermarket.

  • Page 33: Manual Transaction Processing

    If you are unable to process transactions electronically due to terminal failure, please report the failure to ANZ Merchant Services immediately and obtain Authorisation to process transactions manually. You must not use two or more sales vouchers to avoid Authorisation calls.
  • Page 34 For Purchases For Refunds • When the transaction is in order, hand • Hand the customer the customer copy the customer the customer copy (yellow) of the Voucher and their card (yellow) of the Voucher and their card. • Retain the Merchant copy for your records and the Bank copy for banking.
  • Page 35 • Merchants with an ANZ account, please deposit your Merchant Summary envelopes at any ANZ branch. For merchants without an ANZ account, the Merchant Summary envelope should be mailed to ‘Not for Value Merchant Envelopes, Settlement & Control Team, Level 5B, 833 Collins St Docklands VIC 3008’ .
  • Page 36 Envelopes Which Have a Credit Value When the value of credits are greater than sales, enter an ‘x’ in the box on front of Merchant Summary envelope. When you bank the Vouchers, hand the teller cash or cheque(s) to the value of the net credit amount.
  • Page 37 Floor Limit from the appropriate Authorisation Centre eg. cheque and savings account purchase transactions over Floor Limit must be authorised by ANZ Merchant Services (please refer to section 1.2). Record the Authorisation Number on the Voucher. Compare the signature on the Voucher with that on the card. If the signatures match, complete the transaction.
  • Page 38 Transaction and Refund Vouchers. NOTE: Do not include cheques, cash or other card scheme Vouchers eg. American Express, Diners Club or JCB as ANZ cannot process these card types. • Complete your normal bank deposit slip. Record the total amount of your EFTPOS...

  • Page 39: Hand Key (Manual Entry) Processing

    13.2 Hand key (Manual Entry) Processing If the terminal cannot read a card when it is swiped, ANZ recommends that you use a Paper Voucher to process the transaction, otherwise you can choose to manually key credit card details using the Pinpad (provided you have approval from ANZ).
  • Page 40 If ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be entered as follows: INDICATOR? 0 - CVV2 has not been provided by the cardholder 2 - CVV2 on the card is illegible 9 - Cardholder states the card has no CVV2 imprint Press ENTER.

  • Page 41: Mail, Telephone And Ecommerce Order Processing

    14. Mail, Telephone and eCommerce Order Processing For merchants authorised by ANZ to process Mail Order, Telephone Order, Electronic and Recurring payments, the terminal will request that you identify the ‘source’ and the ‘nature’ of the transaction. NOTE: You are liable for any disputed transactions. The cardholder may dispute transactions for any reason.
  • Page 42 Select MAIL by pressing the CHQ soft-function key. SELECT TYPE MAIL Select the ‘nature’ of the transaction: SELECT MOTO TYPE SNGL – Single payment, press the CHQ SNGL INST RCUR soft-function key INST – Instalment payment, press the SAV soft-function key** RCUR –...

  • Page 43: How To Process A Telephone Order Transaction (Credit Cards Only)

    14.2 How to Process a Telephone Order Transaction (Credit Cards only) Refer to your Point of Sale manual to initiate transaction. Instead of swiping or inserting the card at the SWIPE SWIPE OR OR INSERT CARD prompt, press the FUNC key to INSERT CARD manually key the card details.

  • Page 44: How To Process An Ecommerce Order Transaction (Credit Cards Only)

    Please check for approval of the transaction before completing the sale. If rejected, the terminal will APPROVED display an error message outlining the reason (refer to section 16). Notify the customer and advise them to contact their Card Issuer. Please refer to your Point of Sale system to print a customer copy.
  • Page 45 Select the ‘nature’ of the transaction: SELECT PAY TYPE SNGL – Single payment, press the CHQ SNGL INST RCUR soft-function key INST – Instalment payment, press the SAV soft-function key** RCUR – Recurring payment, press the CR soft-function key*** Credit account will automatically be selected. CREDIT ACCOUNT VERIFICATION NO? Key in the Card Validation Code then press ENTER.

  • Page 46: Optional Features

    Tip allocation. NOTE: Due to Card scheme requirements, the Tip amount must be equal to or less than 15% (20% for restaurants) of the purchase transaction amount. To increase your Tip limit, please contact ANZ Merchant Services on 1800 039 025.
  • Page 47 The selected account is displayed. CREDIT ACCOUNT Have the cardholder enter their PIN then press ENTER. $10.00 KEY PIN NOTE: Veri cation may not be required for contactless transactions. Terminal status is displayed. PROCESSING PLEASE WAIT Please check for approval of the transaction before completing the sale.
  • Page 48 Press ENTER here to bypass PIN for a signature. NOTE: Only some cards will allow the terminal to bypass $10.00 KEY PIN PIN. If only PIN is accepted, then the terminal will beep and this screen will remain until a PIN is entered. Terminal status is displayed.

  • Page 49: Pre-Authorisation

    How to Print a Tip Totals Report The Tip Totals report lists all Tip Transactions and Tip totals for each server made since the last Settlement. Please refer to your Point of Sale manual for instructions on how to print a Tip Totals Report. 15.2 Pre-Authorisation A merchant who operates a Hotel, Car Rental, Cruise Line or Mail/Telephone Order business can process a Pre-Authorisation Transaction.
  • Page 50 The Card Issuer determines the number of days the cardholder ‘s funds remain on hold. As a guide, the funds may be held between 4 and 10 days for Australian banks but may be longer for overseas banks. If the terminal goes offline during Pre-Authorisation, you will receive a declined error message as Pre-Authorisation Transactions are not processed when the terminal is offline.
  • Page 51 The terminal has the capacity to store approximately 1,000 Pre-Authorisation Transactions. For any Pre-Authorisation Transactions attempted thereafter, the terminal will display a “TRANSACTION CANCELLED TT SYSTEM ERROR” message. To process further Pre- Authorisation Transactions, you will need to clear some of the stored Pre-Authorisations by performing Completion Transactions.
  • Page 52 Additional Screens Associated with a Chip Card Transaction Displayed if card needs to be removed. REMOVE CARD The terminal needs to process the transaction as a Chip transaction. Please insert the Chip Card into the INSERT CARD Chip Card Reader at the bottom of the terminal. Displays when there are no applications on the chip supported by the terminal.
  • Page 53 How to Perform an Authorisation Value enquiry You may check the total value of funds placed on hold prior to completing a Pre-Authorisation Transaction. Please refer to your Point of Sale manual to initiate this enquiry. Swipe or insert the customer’s card or press FUNC to SWIPE OR hand key card details.
  • Page 54 The Voucher should be retained for a period of 30 months or other period as required by Law or stated by ANZ. The completion should be within 15% of the Pre-Authorisation Transaction. If the completion varies by greater than 15%, the terminal will display an ‘AMOUNT NOT...
  • Page 55 Pre-Authorisation as soon as possible. You can cancel a Pre-Authorisation on ANZ Australian-issued cards which have been previously authorised through an ANZ POS Plus terminal. Where more than one Pre- Authorisation has been performed, one or all transactions may be cancelled. You cannot cancel a Pre-Authorisation on non-ANZ cards.
  • Page 56 Cancellation of Pre-Authorisation Transaction PLEASE WAIT Record. Cancellation of all Pre-Authorisation Transactions (on ANZ Australian-issued cards) Perform card security checks. Please refer to your Point of Sale manual to initiate a transaction. Select YES on your Point of Sale system.

  • Page 57: Customer Preferred Currency

    APPROVED Transaction Record. 15.3 Customer Preferred Currency Customer Preferred Currency (CPC) has been activated on ANZ POS Plus terminals for eligible merchants who deal with overseas credit cardholders within selected merchant categories. This optional feature is offered in association with The Royal Bank of Scotland and allows merchants to offer overseas MasterCard and Visa credit cardholders the option of converting Australian currency purchases into a customer’s card billing currency at the time of purchase.
  • Page 58 Requirements before Commencing a Transaction • Inform the cardholder that CPC is optional NOTE: The cardholder may wish to complete the transaction in Australian Dollars without conversion. • Do not impose any additional requirements or charges on the cardholder to process the transaction in the card’s local currency.
  • Page 59 PROCESSING PLEASE WAIT To accept CPC, the Cardholder should press ENTER EXCH 0.6406 (YES). To decline CPC, the Cardholder should press 384.36 CLEAR (NO) and the transaction will continue in ACCEPT RATE? Australian dollars. ENTER=YES CLR=NO PROCESSING PLEASE WAIT Have the customer sign the merchant copy signature SIGNATURE record and compare it to the signature on the reverse REQUIRED...

  • Page 60: Terminal Error Messages

    Services. When contacting ANZ Merchant Services, please ensure you have your Merchant Identification or Terminal Identification number available. If an error message appears on the terminal but is not listed below, please call ANZ Merchant Services for assistance. Magnetic Stripe Card Processing The account selected is not available.
  • Page 61 Press CLEAR then swipe SWIPED the card through the Magnetic Stripe Card Reader. Follow the display screen prompts. The ANZ network does not accept this card. Refer the CARD cardholder to the Issuer and request an alternative NOT ACCEPTED method of payment.
  • Page 62 An asterisk (*) is displayed when the terminal has stored Electronic Fallback (EFB) transactions. Chip Card Processing Displayed if the card is removed before the TRAN CANCELLED transaction is completed. Please ensure that the PIN ERROR REFER card remains in the terminal during the transaction process.

  • Page 63: Settlement

    (non-ANZ bank accounts will be updated within 2-3 working days). American Express, Diners Club and JCB will credit your bank account separately with the total of their transactions a few days later.

  • Page 64: Print Totals

    18. Print Totals The Sub Totals report lists the total number and amount of all transactions made since the last Settlement by card type. This report does include American Express, Diners Club and JCB total. The Summary Totals report lists the total number and amount of credit and debit card transactions made since the last by transaction type.
  • Page 65 Transaction Records for Magnetic Stripe Cards Purchase Transaction Record – No Signature Required ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009847 TERMINAL ID...
  • Page 66 Purchase Transaction Record – Signature Required ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009847 TERMINAL ID 00013009847 MASTERCARD MASTERCARD 9992 9992 $25.00 $25.00...
  • Page 67 Purchase with Tip@Terminal Transaction Records – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa® Visa® 9991 9991 $600.00 $600.00 $10.00 $10.00 TOTAL $610.00...
  • Page 68 Purchase with Tip@Terminal Transaction Records – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa® Visa® 9991 9991 $600.00 $600.00 $10.00 $10.00 TOTAL $610.00 TOTAL...
  • Page 69 CPC Purchase MasterCard® Transaction Records MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 MasterCard® MasterCard® 7898 7898 $39.80 $39.80 TRANSACTION CURRENCY TRANSACTION CURRENCY EXCH. RATE 0.6406 EXCH.
  • Page 70 MERCHANT'S LOCAL CURRENCY. CHOICE OF CURRENCIES FOR I ACKNOWLEDGE THE CURRENCY PAYMENT, INCLUDING THE CONVERSION SERVICE IS MERCHANT'S LOCAL CURRENCY. CONDUCTED BY ANZ. I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH.
  • Page 71 MERCHANT'S LOCAL CURRENCY. CHOICE OF CURRENCIES FOR I ACKNOWLEDGE THE CURRENCY PAYMENT, INCLUDING THE CONVERSION SERVICE IS MERCHANT'S LOCAL CURRENCY. CONDUCTED BY ANZ. I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH.
  • Page 72 Transaction Records for Chip Cards Purchase Transaction Record – No Signature Required ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009847 TERMINAL ID 00013009847...
  • Page 73 Transaction Records for Chip Cards Purchase Transaction Record – Signature Required ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009847 TERMINAL ID 00013009847 VISA...
  • Page 74 Purchase with Tip@Terminal Transaction Records – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005006 TERMINAL ID 00013005006 Visa® Visa® 8804 8804 $600.00 $600.00 $10.00 $10.00 TOTAL $610.00...
  • Page 75 Purchase with Tip@Terminal Transaction Records – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005006 TERMINAL ID 00013005006 Visa® Visa® 8804 8804 $600.00 $600.00 $10.00 $10.00 TOTAL $610.00 TOTAL...
  • Page 76 Chip Refund Transaction - No Signature Required ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL 00013009847 TERMINAL 00013009847 MASTERCARD MASTERCARD 2001 2001 *REFUND* $35.00 *REFUND* $35.00...
  • Page 77 Chip Refund Transaction - Signature Required ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL 00013009847 TERMINAL 00013009847 VISA VISA 0010 0010 *REFUND* $66.00 *REFUND* $66.00...
  • Page 78 Chip Purchase Transaction - Unable to process online ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL 00013009847 TERMINAL 00013009847 VISA VISA 4123456789120010 1215 0010 $10.91 $10.91...
  • Page 79 MERCHANT'S LOCAL CURRENCY. PAYMENT, INCLUDING THE I ACKNOWLEDGE THE CURRENCY MERCHANT'S LOCAL CURRENCY. CONVERSION SERVICE IS I ACKNOWLEDGE THE CURRENCY CONDUCTED BY ANZ. CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE COMMISSION/FEE $0.00...
  • Page 80 MERCHANT'S LOCAL CURRENCY. PAYMENT, INCLUDING THE I ACKNOWLEDGE THE CURRENCY MERCHANT'S LOCAL CURRENCY. CONVERSION SERVICE IS I ACKNOWLEDGE THE CURRENCY CONDUCTED BY ANZ. CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE COMMISSION/FEE $0.00...
  • Page 81 Other Transaction Records ANZ INITIALISATION TERMINAL 00013009847 APPROVED 00 STAN: 005788 01/03/11 11:15 Cash Out ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL 00013009847 TERMINAL...
  • Page 82 Purchase with Cashout ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL 00013009847 TERMINAL 00013009847 DEBIT CARD AC DEBIT CARD AC 9930 9930 $100.00 $100.00 CASH OUT $100.00...
  • Page 83 Refund ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL 00013009847 TERMINAL 00013009847 DEBIT CARD AC DEBIT CARD AC 9930 9930 *REFUND* AUD $100.00 *REFUND* AUD $100.00...
  • Page 84 EFB Purchase ANZ EFTPOS ANZ EFTPOS MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL 00013009847 TERMINAL 00013009847 MASTERCARD MASTERCARD 9999999999999999 1212 7899 $10.91 $10.91 APPROVED * AUTH: 456231 ---------------------------------------------...
  • Page 88 Transaction Listing Summary Totals XYZ MERCHANT ANZ SUMMARY TOTALS 890 PARK ST MELBOURNE 3000 XYZ MERCHANT 890 PARK ST ANZ EFTPOS MELBOURNE 3000 DETAIL REPORT AS AT 02/03/11 TERMINAL 00013009847 TERMINAL 00013009847 005737 512345 992 PUR MC $1969.55 0032 01/03 09:23 $1.00...
  • Page 89 Sub-Totals Last Summary Totals ANZ SUMMARY TOTALS ANZ LAST SUMMARY TOTALS XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009847 TERMINAL ID 00013009847 DEBIT CARD AC AS AT 26/02/11 $100.00 0001 CASH $300.00...
  • Page 90 Settlement Settlement Failure ANZ SETTLEMENT ANZ SETTLEMENT TERMINAL 00013009847 TERMINAL 00013009847 APPROVED 00 DECLINED XX SYSTEM ERROR STAN: 005735 STAN: 005825 01/03/11 09:23 05/04/11 01:00 Settlement Previously Taken Training Mode ANZ SETTLEMENT ANZ EFTPOS TERMINAL 00013009847 CUSTOMER COPY DECLINED 12...
  • Page 91 Tip Totals Report ANZ TIP TOTALS REPORT XYZ Merchant 890 Park St MELBOURNE 3000 TERMINAL ID 00013009847 AS AT 02/03/11 SERVER# RCL# TIP AMOUNT 1483 $10.00 1485 $10.00 TOTALS TOTAL $20.00 0002 01/03/11 14:22...

  • Page 92: Filing And Retention Of Transaction Records And Vouchers

    30 months from the date of the transaction or such other period required by Law or notified by ANZ. For easy retrieval of Vouchers and Transaction Records, it is recommended to file them in date order.
  • Page 93 anz.com...

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