1. Manuals
  2. Brands
  3. ANZ Manuals
  4. Payment Terminal
  5. POS Turbo Plus
  6. Operating manual

ANZ POS Turbo Plus Operating Manual

Hide thumbs Also See for POS Turbo Plus:
Table of Contents

Advertisement

Quick Links

Merchant Operating Guide
ANZ POS Turbo Plus
INTEGRATED EFTPOS SOLUTIONS

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the POS Turbo Plus and is the answer not in the manual?

Questions and answers

Related Manuals for ANZ POS Turbo Plus

Summary of Contents for ANZ POS Turbo Plus

  • Page 1 Merchant Operating Guide ANZ POS Turbo Plus INTEGRATED EFTPOS SOLUTIONS...

  • Page 2: Table Of Contents

    ANZ POS Turbo Plus 9.1 Terminal Features 9.2 Terminal Keypad 9.3 Card Reader 9.4 How to install ANZ POS Turbo Plus terminal 9.5 How to secure the Multi-com Adapter 9.6 How to configure printer 9.7 How to load terminal printer paper 9.8 How to configure communication mode...
  • Page 3 13. Electronic Fallback (EFB) Processing 14. Manual Transaction Processing 14.1 Paper Voucher Processing 14.2 Hand key (Manual Entry) Processing 15. Mail, Telephone and eCommerce Order Processing 15.1 How to Process a Mail Order Transaction (Scheme Cards only) 15.2 How to Process a Telephone Order Transaction (Scheme Cards only) 15.3 How to Process an eCommerce Order Transaction (Scheme cards only) 16.

  • Page 4: Welcome

    1. Welcome We are pleased to welcome you as an ANZ Merchant and look forward to a long association with you. This Merchant Operating Guide provides you with information on cards you can accept, ways to reduce fraud and what to do if errors or disputes are incurred.

  • Page 5: Floor Limits

    Authorisation does not protect the merchant from chargebacks • The bank, ANZ cannot guarantee that a transaction has been conducted by the true cardholder. Authorisation Declined Where an Authorisation is declined, please seek an alternative method of payment. If the customer cannot pay, the goods should be reclaimed.

  • Page 6: Change Of Business Details

    • Industry • Email address. Should your business be sold, cease to trade or no longer require an ANZ Merchant Facility, please contact ANZ Merchant Services immediately on 1800 039 025. The ANZ Merchant Services General Conditions sets out your obligations when your business is sold, ceases to trade or no longer requires an ANZ Merchant Facility.

  • Page 7: Cards You Can Accept

    Cardholders can also access cheque and savings accounts where those accounts are linked to the credit card. Cardholders can access these accounts through an ANZ terminal using their PIN (Personal Identification Number) or signature. Cardholders can also use Contactless cards to make the purchase by tapping the contactless cards on terminal’s contactless reader.

  • Page 8: Merchant Cards

    To prevent fire, power units and cord should be inspected regularly. If any damage to the power units and cord is found on your terminal, please contact ANZ Merchant Services on 1800 039 025 for assistance. It is important to clean your terminal regularly to maintain its operating efficiency as you may be charged if it is damaged.

  • Page 9: Stationery

    ANZ. 6. Fraud Minimisation Before commencing any transactions, please take time to read through the Fraud Minimisation, Data Security and Chargeback guide at ANZ.com for further fraud information to assist you in protecting your business. 6.1 Card Present Card Checklist How to Safeguard Against Fraud: •...
  • Page 10 Please report all fraudulent activities to the Police immediately. Split Ticket Transactions A transaction may be deemed invalid and charged back to you if, in ANZ’s reasonable opinion, it relates to one or more purchases made in the same merchant establishment which have been split into two or more transactions.

  • Page 11: Fraud Minimisation For Credit Cards

    ANZ to perform an “Extension 500 call” (refer to “Extension 500 / Code 10 calls” below) on 1800 999 205, and select Option 1 - Suspicious Transactions.
  • Page 12 Card Validation Code (CVC2): The Card Validation security feature is activated in all ANZ POS Terminals when processing Mail Order and Telephone Order Transactions. To activate the CVC2 for other Transactions please contact ANZ Merchant Services on 1800 039 025.

  • Page 13: Fraud Minimisation For Debit Cards

    Payment Card Industry Data Security Standard (PCI DSS). If you need to process MOTO, eCommerce or recurring transactions regularly, talk to ANZ about our secure eCommerce payment solutions. Using a secure eCommerce solution, like a Bank-hosted payment page or PCI-compliant payment gateway, can remove most of the requirements for your business to store or handle card data directly, ensuring enhanced security for your business.
  • Page 14 ANZ provides a complimentary PCI DSS Compliance Program to our merchants, including PCI-approved Network Vulnerability Scanning – please email pcicompliance@anz.com or contact ANZ on 1800 039 025 to request access to our PCI DSS program.

  • Page 15: Securing Transaction Records

    Manual transactions, cardholder records for recurring or pre-authorisation transactions. Where storage of cardholder data is required, you must ensure both the type of cardholder data retained, and the method used to store it is compliant with PCI DSS and ANZ requirements, Here are a few simple guidelines: •...

  • Page 16: Errors And Disputes

    Please take your time to read through the Fraud Minimisation, Data Security and Chargeback guide at anz.com carefully. Please refer to the General Conditions. You may be charged back for the value of a credit or debit (Card schemes-issued) card sale where you have failed to follow the Bank’s procedures...
  • Page 17 Please refer to the General Conditions of your Merchant Agreement for further information on Chargebacks. If you need assistance understanding a particular Return and Correction or Chargeback, please contact ANZ Merchant Services on 1800 039 025 (24 hours a day, 7 days a week).

  • Page 18: Anz Pos Turbo Plus

    Function key ENTER key CANCEL key CLEAR key Chip Card Reader The ANZ POS Turbo Plus terminal incorporates a large colour graphic screen, 18 function keys, a Magnetic Stripe Card Reader, a Chip Card Reader and a built-in Contactless Card Reader.

  • Page 19: Terminal Keypad

    9.2 Terminal Keypad SOFT-FUNCTION KEYS These soft-function keys allow you to access the particular account type required. NUMBER KEYS (Black) Use the number keys to enter in the card details when the hand key function is required. ENTER (Green) The ENTER key confirms that all values and details (including signatures and PINs) are correct in the EFT portion of the purchase, cash-out (refer to section 10 and 11) and Refund Transactions (refer to section 12).

  • Page 20: How To Install Anz Pos Turbo Plus Terminal

    "Beep”, then follow the terminal prompts to complete the transaction. 9.4 How to install the ANZ POS Turbo Plus terminal For new terminal installation, please contact your IT support team or Point of Sale Vendor for new installation instructions before you follow the below installation steps.
  • Page 21 (USB cable or Serial Cable) by following the below installation instructions. A. Place your ANZ POS Turbo Plus terminal on a clear, flat surface near the mains power outlet and a telephone socket if dial-up communication is required B.
  • Page 22 Once the terminal is connected, please do the following instruction when installing your terminal. CONFIG REQUIRED Press the Func key. FUNCTION? Key in 11112227 then press ENTER. CONFIGURE Press ENTER. TERMINAL COMMS? SERIAL PORT Press <▼> key or <▲> key to cycle between the COM0 and USB connections.
  • Page 23 GPRS and press ENTER. COMMS MODE 1-DIAL-UP CNP NOTE: If the ANZ POS Turbo Plus terminal modem is being used as primary communication, please select it at this point. For further information, please refer to your Point of Sale manual to make this change.
  • Page 24 HOST PHONE NO? Press ENTER. 1800XXXXXX TMS PHONE NO? Press ENTER. 1800XXXXXX QUICK DIAL? Press ENTER. 1-ON TMS NII Press ENTER. ANZ SHA? Press ENTER. 48XXXXXXX TMS REQUIRED The terminal returns to the main screen and displays a “TMS REQUIRED” message.
  • Page 25 TMS Logon TMS REQUIRED This screen is displayed if the terminal is required to log on to TMS. FUNCTION? Press Func Key and key in 2468 then press ENTER. TMS LOGON? Press ENTER. ENTER OR CLEAR TMS ACTION Terminal status is displayed. CONNECTING TMS ACTION LOGON...
  • Page 26 INIT REQUIRED Once the TMS LOGON is successful, please press ENTER to return to the main screen with “INIT REQUIRED” message. Terminal Initialisation INIT REQUIRED This screen is displayed if the terminal is required to initialise. FUNCTIONS? Press Func Key and key in 87 then press ENTER. REMOTE INIT? Press ENTER.

  • Page 27: How To Secure The Multi-Com Adapter

    The terminal completed the initialisation and returns to the main screen. 9.5 How to secure the Multi-com Adapter The cable tie and self-adhesive are provided with the ANZ POS Turbo Plus terminal. Please follow the below instructions to secure your Multi-com Adapter. Cable tie & self-...

  • Page 28: How To Configure Printer

    9.6 How to configure printer The ANZ POS Turbo Plus terminal provides the option to use the local printer. Please contact your Point of Sale system provider and IP provider for further information on how to switch your external printer to terminal printer.
  • Page 29 Press 1 to choose Dial-up CNP and press ENTER. 1-DIAL-UP CNP CONNECTION Please select 1 for Standalone and press ENTER. 1-STANDALONE ANZ LINE SPEED? Please select 1 for 1200 and press ENTER. 1-1200 TMS LINE SPEED? Please select 3 for 14400 and press ENTER.
  • Page 30 HOST PHONE NO? Press ENTER. 1800xxxxxx TMS PHONE NO? Press ENTER. 1800xxxxxx QUICK DIAL Press ENTER. 1-ON TMS NII Press ENTER. ANZ SHA? Press ENTER. 48xxxxxxx INIT REQUIRED The terminal returns to the main screen and displays an “INIT REQUIRED” message.
  • Page 31 Terminal Initialisation INIT REQUIRED Please refer to your Point of Sale (POS) manual to initialise the terminal. REMOTE INIT Terminal status is displayed. IN PROGRESS INITIALISING PLEASE WAIT REMOTE INIT IN PROGRESS INITIALISING PLEASE WAIT READY The terminal has completed the initialisation and returns to the main screen.
  • Page 32 To configure communication mode to GPRS READY Press the Func key. FUNCTION? Key in 9905 then press ENTER, ENTER. SWIPE Swipe your EFTPOS Merchant Card MERCHANT CARD (Please refer to section 3 for more information). INTERFACE TYPE? Press ENTER. 1-STANDALONE COMMS MODE Press 6 to choose GPRS and press ENTER.
  • Page 33 TMS SHA? Press ENTER. 48xxxxxxx TMS NII Press ENTER. ANZ SHA? Press ENTER. 48xxxxxxx APN? Press ENTER. xxxxxx xxxxxx INIT REQUIRED The terminal returns to the main screen and displays an “INIT REQUIRED” message. Terminal Initialisation INIT REQUIRED Please refer to your Point of Sale (POS) manual to initialise the terminal.

  • Page 34: Processing A Sale

    INITIALISING PLEASE WAIT REMOTE INIT IN PROGRESS INITIALISING PLEASE WAIT READY The terminal has completed the initialisation and returns to the main screen. 10. Processing a Sale 10.1 How to Process a Cheque or Savings Purchase using a Magnetic Stripe Card or Chip Card READY Please refer to your Point of Sale (POS) manual to...
  • Page 35 Perform card security checks, please refer to section 6 Fraud minimisation for further information. Insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader.

  • Page 36: How To Process A Credit Purchase Transaction Using A Magnetic Stripe Card

    10.2 How to Process a Credit Purchase Transaction using a Magnetic Stripe Card or Chip Card The process below provides a sample of a typical Magnetic Strip or chip-based transaction. Please be aware that there may be variances in the transaction flow based on the card configuration chosen by the Card Issuer.
  • Page 37 Have the cardholder enter their PIN then $10.00 KEY PIN press ENTER. PROCESSING The terminal status is displayed. PLEASE WAIT If the transaction is approved, this screen is displayed and the Point of Sale system prints a TRANSACTION customer copy. Please check for approval of the APPROVED transaction before completing the sale.
  • Page 38 NOTE: If YES or NO are not pressed within one minute on your Point of Sale System, the transaction is assumed to be approved and the terminal will return to the start screen. Additional Screens Associated with a Chip Card Transaction Alternative screens that you may also see during a chip Transaction are as follows: This screen is displayed if the card needs to be REMOVE CARD...

  • Page 39: How To Process A Purchase Transaction Using A Contactless Card

    10.3 How to Process a Purchase Transaction using a Contactless Card Please refer to your Point of Sale (POS) manual to initiate a Purchase transaction. Perform card security checks, please refer to section 6 Fraud Minimisation for further information on the card security checks.

  • Page 40: Processing A Cash-Out Only Transaction

    Cash-out is only available if this transaction type has been enabled on the terminal, otherwise the option will not appear on the display. To request this option, you must call ANZ Merchant Services. If Cash-out is enabled on the terminal, the Cash-out transaction can only be processed when the terminal is online and an approved authorisation has been received from the issuing bank for this transaction.
  • Page 41 SELECT ACCOUNT PLEASE SELECT PRESS 1 VISA DEBIT Select Account PRESS 2 EFTPOS SAV Select the appropriate account type PRESS 3 EFTPOS CHQ (<-> key for cheque or < – > key for savings). Select Application* Press the number on the keypad to make selection or scroll and press ENTER to select.

  • Page 42: Processing A Refund Transaction

    Refund is only available if this transaction type has been enabled on the terminal, otherwise the option will not appear on the display. If Refund is not enabled on the terminal, please contact ANZ Merchant Services on 1800 039 025 for assistance.
  • Page 43 SELECT ACCOUNT PLEASE SELECT PRESS 1 VISA DEBIT Select Account PRESS 2 EFTPOS SAV Press <-> key for cheque or < – > PRESS 3 EFTPOS CHQ key for savings. Select Application* Press the number on the keypad to make selection or scroll and press ENTER to select.

  • Page 44: Signature Authorisation

    Perform card security checks, please refer to section 6 Fraud Minimisation for further information on the card security checks. Insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader. Magnetic Stripe Cards are to be swiped through the Magnetic Stripe Card Reader.
  • Page 45 Press ENTER here to bypass PIN for a signature. NOTE: Only some cards will allow the terminal to bypass PIN. If $10.00 KEY PIN only PIN is accepted, then the terminal will beep and this screen will remain until a PIN is entered. PROCESSING Terminal status is displayed.
  • Page 46 Perform card security checks, please refer to section 6 Fraud Minimisation for further information on the card security checks. Tap the cardholder’s card. Contactless cards are to be tapped on the screen. $10.00 KEY PIN Have the cardholder enter their PIN then press ENTER. PROCESSING The terminal status is displayed.

  • Page 47: Electronic Fallback (Efb) Processing

    For a Magnetic Stripe transaction, this screen will be displayed. If the signatures match, select YES on your SIGNATURE Point of Sale system. If they do not, select NO to decline VERIFIED? the transaction. For a Chip Card transaction, this screen will be prompted to and please remove the card from the terminal.
  • Page 48 How to Process a Cheque, Savings or Credit (including Magnetic Stripe or Chip Card) Purchase Transaction in EFB For further information on how to initiate a purchase transaction, please refer to section 10. Depending on why the terminal has entered EFB PROCESSING mode, this screen will be displayed following an PLEASE WAIT...

  • Page 49: Clearing Electronic Fallback Transactions

    • The final online transactions for that day (which means EFB transactions will not automatically trickle through) • Terminals are swapped by an ANZ authorised representative to another location in the same store, for example from one lane to another in a supermarket.

  • Page 50: Manual Transaction Processing

    If you are unable to process transactions electronically due to terminal failure, please report the failure to ANZ Merchant Services immediately and obtain authorisation to process transactions manually. You must not split the transaction and use two or more sales vouchers to avoid authorisation calls.
  • Page 51 Perform security checks described in the If a Refund is required on a Transaction that Fraud Minimisation section of this guide has not been deposited to ANZ, (section 6) you must (if obtained) cancel the Authorisation. Please contact the appropriate •...
  • Page 52 Voucher and the total value of the Vouchers (or write up to 8 Voucher values directly on the Merchant Summary) • No more than 50 Vouchers can be banked with any one Merchant Summary Voucher • Imprint your ANZ Merchant Summary Card on a Merchant Summary Voucher • Complete the Voucher.
  • Page 53 Sales and Credit Voucher and the total value of the Vouchers (or write up to 8 Voucher values directly on the Merchant Summary) • Merchants with an ANZ account, please deposit your Credit Card Summary envelopes at any ANZ branch.
  • Page 54 Example of a Credit Card Summary Envelope MasterCard Visa Diners Club AMEX Manually Processing Cheque or Savings Account Transactions Use the paper EFTPOS Transaction Voucher to manually process debit or credit card transactions to cheque or savings accounts. The account selected must be linked to the card.
  • Page 55 Transaction over your Floor Limit from the appropriate Authorisation Centre eg. cheque and savings account purchase Transactions over Floor Limit must be authorised by ANZ Merchant Services (please refer to section 1.2). Record the Authorisation Number on the Voucher. Compares the signature on the Voucher with that on the card. If the signatures match, complete the Transaction.
  • Page 56 Transaction and Refund Voucher plus the total value of the Vouchers (or write up to 10 Voucher values directly on the EFTPOS Summary Voucher) • Merchants with an ANZ account, please deposit your Merchant Summary envelopes at any ANZ branch...

  • Page 57: Hand Key (Manual Entry) Processing

    • For merchants without an ANZ account, the EFTPOS Cheque & Saving Summary envelope should be mailed to Not for Value Merchant Envelopes, Settlement & Control Team, Level 5B, 833 Collins St Docklands VIC 3008 • If the value of refunds is greater than purchases, hand the teller cash or cheque(s) to the value of the net credit amount (do not include in your deposit).
  • Page 58 “disputed” transaction. Please contact ANZ Merchant Services on 1800 039 025 before you hand key credit card details for Mail/Telephone Order and eCommerce Processing. You may only hand key credit card details for Mail/Telephone Order and eCommerce Processing if authorised by ANZ.
  • Page 59 Key in the Card Validation Code then press ENTER. VERIFICATION NO? NOTE: If the card number is manually entered directly through the Point of Sale, this screen may not display. If ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be entered as INDICATOR? follows: 0 - CVV2 has not been provided by the cardholder...

  • Page 60: Mail, Telephone And Ecommerce Order Processing

    15. Mail, Telephone and eCommerce Order Processing For merchants authorised by ANZ to process Mail Order, Telephone Order, Electronic and Recurring payments, the terminal will request that you identify the ‘source’ and the ‘nature’ of the transaction. NOTE: You are liable for any disputed transactions. The cardholder may dispute transactions for any reason.
  • Page 61 Press the Func key to manually key the card details and press ENTER. NOTE: If the card number is manually entered directly through the Point of Sale, this screen may not display. Key in the customer’s credit card number then press ENTER.

  • Page 62: How To Process A Telephone Order Transaction (Scheme Cards Only)

    Point of Sale system to print a customer copy. 15.2 How to Process a Telephone Order Transaction (Scheme Cards only) NOTE: It is only available if you have approval from ANZ . Refer to your Point of Sale manual to initiate a purchase transaction.
  • Page 63 Key in the expiry date of the credit card then press ENTER. EXPIRY <MMYY>: NOTE: If the card number is manually entered directly through the Point of Sale, this screen may not display. To process a Telephone Order, select MOTO by pressing the <▼>...

  • Page 64: How To Process An Ecommerce Order Transaction (Scheme Cards Only)

    15.3 How to Process an eCommerce Order Transaction (Scheme Cards only) eCommerce Transactions are card transactions that are initiated by the cardholder via the Internet. NOTE: It is only available if you have approval from ANZ . Refer to your Point of Sale manual to initiate a purchase transaction.
  • Page 65 To process an eCommerce Order, select ECOM by SELECT TYPE pressing the <▲> key. CUST MOTO ECOM NOTE: If the card number is manually entered directly through the Point of Sale, this screen may not display. Select the ‘nature’ of the transaction: SELECT PAY TYPE SNG –...

  • Page 66: Optional Features

    Tip allocation. NOTE: Due to Card scheme requirements, the Tip amount must be equal to or less than 15% (20% for restaurants) of the purchase transaction amount. To increase your Tip limit, please contact ANZ Merchant Services on 1800 039 025.
  • Page 67 SELECT ACCOUNT Select the appropriate account type (< — > key for cheque, < —t > key for savings, < u — > key for credit). CREDIT ACCOUNT The selected account is displayed. $10.00 KEY PIN Have the cardholder enter their PIN then press ENTER. NOTE: Verification may not be required for contactless transactions.
  • Page 68 Signature Authorisation The preferred method of card payment authorisation in Australia is PIN. However, in certain circumstances the terminal will prompt for a signature. In these cases, the terminal will display the following screens: Press ENTER here to bypass PIN for a signature. NOTE: Only some cards will allow the terminal to bypass PIN.

  • Page 69: Pre-Authorisation

    How to Print a Tip Totals Report The Tip Totals report lists all Tip Transactions and Tip totals for each server made since the last Settlement. Please refer to your Point of Sale manual for instructions on how to print a Tip Totals Report. 16.2 Pre-Authorisation A merchant who operates a Hotel, Car Rental or, Cruise Line business can process a Pre- Authorisation Transaction.
  • Page 70 It is important to estimate Pre-Authorisation amounts accurately as cardholder funds are placed on hold. The completion amount should be within 15% of the Pre-Authorisation Transaction. If the completion amount varies by greater than 15%, the terminal will display an ‘AMOUNT NOT MATCHED’...
  • Page 71 CREDIT ACCOUNT Credit account will automatically be selected. Key in the Card Validation Code then press ENTER. VERIFICATION NO? NOTE: If the card number is manually entered directly through the Point of Sale, this screen may not display. If ‘ENTER ’ was selected at the ‘VERIFICATION NO?’ prompt, the reason must be entered as follows: INDICATOR? 0 - CVV2 has not been provided by the cardholder...
  • Page 72 Signature Authorisation The preferred method of card payment authorisation in Australia is PIN. However, in certain circumstances the terminal will prompt for a signature. In these cases, the terminal will display the following screens: Press ENTER here to bypass PIN for a signature. NOTE: Only some cards will allow the terminal to bypass PIN.
  • Page 73 How to Perform an Authorisation Value enquiry You may check the total value of funds placed on hold prior to completing a Pre-Authorisation Transaction. Please refer to your Point of Sale manual to initiate this enquiry. Perform card security checks. For further information on the card security checks, please refer to section 6 SWIPE CARD Fraud minimisation.
  • Page 74 This is to protect you in the event that your customer disputes the transaction. The Voucher should be retained for a period of 30 months or other period as required by Law or stated by ANZ. The completion should be within 15% of the Pre-Authorisation Transaction. If the completion varies by greater than 15%, the terminal will display an ‘AMOUNT NOT MATCHED’...
  • Page 75 Pre- Authorisation as soon as possible. You can cancel a Pre-Authorisation on ANZ Australian-issued cards which have been previously authorised through an ANZ POS Turbo Plus terminal. Where more than one Pre- Authorisation has been performed, one or all transactions may be cancelled. You cannot cancel a Pre-Authorisation on non-ANZ cards.
  • Page 76 Please refer to your Point of Sale manual to initiate a cancellation of a Pre-Authorisation transaction. Perform card security checks. For further information on the card security checks, please refer to section 6 Fraud Minimisation. CANCEL ALL? Select NO on your Point of Sale system. To cancel one Pre-Authorisation Transaction, select CANCEL ONE? YES on your Point of Sale system.
  • Page 77 TRANSACTION the Cancellation of Pre-Authorisation Transaction APPROVED Record. Cancellation of all Pre-Authorisation Transactions (on ANZ Australian-issued cards) Please refer to your Point of Sale manual to initiate a cancellation of all Pre-Authorisation transaction. Perform card security checks. For further information on the card security checks, please refer to section 6 Fraud Minimisation.

  • Page 78: Customer Preferred Currency

    APPROVED Record. 16.3 Customer Preferred Currency Customer Preferred Currency (CPC) may have been activated on ANZ POS Turbo Plus terminals for eligible merchants who deal with overseas cardholders within selected merchant categories. This optional feature is offered in association with The WorldPay Limited and allows merchants to offer overseas MasterCard and Visa credit cardholders the option of converting Australian currency purchases into a customer’s card billing currency at the time of purchase.
  • Page 79 4. The cardholder has acknowledged that the merchant will conduct the CPC services. NOTE: Exchange rate mark-up is payable to ANZ and WorldPay. Please do not impose any additional requirements or charges on the cardholder to process the Transaction in the card’s local currency. For detail instructions, please refer Customer Preferred Currency (CPC) Operating Guide at ANZ.com...
  • Page 80 How to process a CPC Transaction Please refer to your Point of Sale manual to initiate a purchase transaction. Perform card security checks, please refer to section 6 Fraud Minimisation for further information on card security checks. Insert or Swipe the cardholder’s card. Chip Cards are to be inserted and left in the Chip Card Reader.
  • Page 81 Have the cardholder enter their PIN then press ENTER. USD 7.79 KEY PIN NOTE: This screen only display for Chip transactions when cardholder has accepted the exchange rate. PROCESSING The terminal status is displayed. PLEASE WAIT If a signature is required, have the customer sign the merchant copy signature record and compare it to the SIGNATURE signature on the reverse of the customer’s card.

  • Page 82: Multi-Merchant Facilities

    16.4 Multi-Merchant Facilities About Multi-Merchant The Multi-Merchant functionality allows multiple merchants to process transactions on one Electronic Terminal with separate settlements on each individual’s Merchant facility. Definitions Primary Merchant means the Merchant to whom the Electronic Terminal has been provided in accordance with the terms of its Merchant Agreement.

  • Page 83: Settlement

    Settlement ANZ automatically performs settlement for you at 9:00pm AEST every day. Please Note Multi Merchant Electronic Terminals will not allow you to perform manual settlements throughout the day. This is because all Merchants’ accounts on the Electronic Terminal must be settled at the same time which will occur at 9.00pm AEST every day.

  • Page 84: Terminal Error Messages

    Services. When contacting ANZ Merchant Services, please ensure you have your Merchant Identification or Terminal Identification number available. If an error message appears on the terminal but is not listed below, please call ANZ Merchant Services on 1800 039 025 for assistance.
  • Page 85 CARD MUST BE then swipe the card through the Magnetic Stripe SWIPED Card Reader. Follow the display screen prompts. The ANZ network does not accept this card. CARD Refer the cardholder to the Issuer and request an NOT ACCEPTED alternative method of payment.
  • Page 86 The customer has incorrectly keyed the PIN three TRAN CANCELLED times. Refer the cardholder to their Issuer and PIN ERROR REFER request an alternative method of payment. If the Tip amount exceeds 20% of the purchase transaction amount, the terminal displays this screen TIP AMOUNT and returns to the ‘RECALL NO?’...

  • Page 87: Settlement

    18. Settlement ANZ offers same day settlement, every day. For ANZ business account holders, funds are available on the same day for ANZ POS Turbo Plus transactions settled before 9.00pm (AEST). For non-ANZ business account holders, ANZ transfers the funds to the merchant’s bank on the following business day and the availability of the funds will be determined by the merchant’s bank.
  • Page 88 How to initiate manual settlement Please refer to your Point of Sale manual to initiate the settlement. The terminal will automatically display the SETTLEMENT following screens in sequence. Please refer to your IN PROGRESS Point of Sale System to print a Settlement Report. TRANSACTION APPROVED INITIALISING...

  • Page 89: Print Totals

    19. Print Totals The Sub Totals report lists the total number and amount of all transactions made since the last Settlement by card type. This report does include American Express, Diners Club and JCB total. The Summary Totals report lists the total number and amount of credit and debit card transactions made since the last by transaction type.

  • Page 90: Transaction Detail Report

    21. Transaction Detail Report The Transaction Detail report lists the card number, transaction reference number and transaction amount for each transaction for the Settlement date displayed. Please refer to your Point of Sale manual for instructions. The Point of Sale system prints out a Detail DETAILED REPORT report for the Settlement period that is currently SETL DATE 220212...
  • Page 91 Serial cable and the terminal communication mode will use what is currently set on the terminal. If you are using USB cable, please refer to section 9.4 How to install ANZ POS Turbo Plus terminal to change connection from Serial cable to USB cable.

  • Page 92: Filing And Retention Of Transaction Records And Vouchers

    30 months from the date of the transaction or such other period required by Law or notified by ANZ. For easy retrieval of Vouchers and Transaction Records, it is recommended to file them in date order.
  • Page 93 THE CURRENCY CONVERSION rate will be printed on the receipt SERVICE IS CONDUCTED with any commissions or fees BY ANZ. charged printed separately for CPC Visa transaction only. EXCH. RATE MARK UP 2.5% COMMISSION/FEE $0.00 An “Accept”...
  • Page 94 Transaction Records for Magnetic Stripe Cards Purchase Transaction Record – Debit Card MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 DEBIT CARD AC DEBIT CARD AC 9930 9930 $10.00...
  • Page 95 Transaction Records for Magnetic Stripe Cards Purchase Transaction Record – Signature Required* MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 9991 9991 $10.08 $10.08 APPROVED...
  • Page 96 Purchase with Tip@Terminal Transaction Records – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa® Visa® 9991 9991 $600.00 $600.00 $10.00 $10.00 TOTAL $610.00...
  • Page 97 Purchase with Tip@Terminal Transaction Records – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa® Visa® 9991 9991 $600.00 $600.00 $10.00 $10.00 TOTAL $610.00 TOTAL...
  • Page 98 MERCHANT'S LOCAL CURRENCY. CHOICE OF CURRENCIES FOR I ACKNOWLEDGE THE CURRENCY PAYMENT, INCLUDING THE CONVERSION SERVICE IS MERCHANT'S LOCAL CURRENCY. CONDUCTED BY ANZ. I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH.
  • Page 99 CPC Purchase MasterCard® Transaction Records MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 MASTERCARD MASTERCARD 7898 7898 $20.00 $20.00 TRANSACTION CURRENCY TRANSACTION CURRENCY EXCH. RATE 0.6406 EXCH.
  • Page 100 MERCHANT'S LOCAL CURRENCY. PAYMENT, INCLUDING THE I ACKNOWLEDGE THE CURRENCY MERCHANT'S LOCAL CURRENCY. CONVERSION SERVICE IS I ACKNOWLEDGE THE CURRENCY CONDUCTED BY ANZ. CONVERSION SERVICE IS CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% COMMISSION/FEE $0.00 EXCH. RATE MARK UP 2.5% COMMISSION/FEE $0.00...
  • Page 101 Debit Refund Transaction MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 DEBIT CARD AC DEBIT CARD AC 9930 9930 *REFUND* $10.00 *REFUND* $10.00 APPROVED AUTH: 109641 APPROVED AUTH: 109641...
  • Page 102 Credit Refund Transaction – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 9991 9991 *REFUND* $10.08 *REFUND* $10.08 APPROVED AUTH: 004432 --------------------------------------------- STAN: 005134 SIGNATURE...
  • Page 103 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 MASTERCARD MASTERCARD 0909 0909 TOTAL $10.00 TOTAL $10.00 ANZ BANK ANZ BANK A0000000041010 A0000000041010 APSN 00 C00002 ATC 0023 APSN 00 C00002 ATC 0023 APPROVED AUTH: 337119 APPROVED AUTH: 337119 STAN: 005126...
  • Page 104 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 MASTERCARD MASTERCARD 0909 0909 $10.08 $10.08 ANZ BANK --------------------------------------------- A0000000041010 SIGNATURE APSN 00 C08006 ATC 0024 ANZ BANK APPROVED AUTH: 730471 A0000000041010 STAN: 005127 APSN 00 C08006 ATC 0024...
  • Page 105 Purchase with Tip@Terminal Transaction Records – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005006 TERMINAL ID 00013005006 Visa® Visa® 8804 8804 $600.00 $600.00 $10.00 $10.00 TOTAL $610.00 TOTAL...
  • Page 106 Purchase with Tip@Terminal Transaction Records – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013005007 TERMINAL ID 00013005007 Visa® Visa® 9991 9991 $600.00 $600.00 $10.00 $10.00 TOTAL $610.00...
  • Page 107 Contactless Purchase Transaction – Offline CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA 5400 TOTAL $1.00 VISA CREDIT A0000000031010 APSN 00 P--Y18 ATC 007A APPROVED * REC NO:0568 29/02/12 14:06 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD...
  • Page 108 Contactless Purchase Transaction – No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 5400 5400 $15.00 $15.00 VISA CREDIT VISA CREDIT A0000000031010 A0000000031010 APSN 00...
  • Page 109 Contactless Purchase Transaction – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 2368 2368 $15.00 $15.00 VISA PREPAID --------------------------------------------- A0000000031010 SIGNATURE APSN 00 P--Y16 ATC 0001...
  • Page 110 Chip Refund Transaction – No Signature Required CUSTOMER COPY XYZ MERCHANT 890 PARK ST MELBOURNE 3000 TERMINAL ID 00013009803 VISA 5400 *REFUND* AUD $10.00 VISA CREDIT A0000000031010 APSN 00 APPROVED AUTH: 881509 STAN: 005132 28/02/12 10:51 MESSAGE LINE 1 MESSAGE LINE 2 PLEASE RETAIN FOR YOUR RECORD...
  • Page 111 Chip Refund Transaction – Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 5400 5400 *REFUND* $10.08 *REFUND* $10.08 VISA CREDIT --------------------------------------------- A0000000031010 SIGNATURE...
  • Page 112 Chip Purchase Transaction – Offline MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 0010 0010 $10.91 $10.91 --------------------------------------------- VISA CREDIT SIGNATURE A0000000031010 APSN 01 C91Y36 ATC 0002 VISA CREDIT...
  • Page 113 MERCHANT'S LOCAL CURRENCY. MERCHANT’S LOCAL CURRENCY. I ACKNOWLEDGE THE CURRENCY I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS CONVERSION SERVICE IS CONDUCTED BY ANZ. CONDUCTED BY ANZ. EXCH. RATE MARK UP 2.5% EXCH. RATE MARK UP 2.5% COMMISSION/FEE $0.00 COMMISSION/FEE $0.00...
  • Page 114 MERCHANT'S LOCAL CURRENCY. CHOICE OF CURRENCIES FOR I ACKNOWLEDGE THE CURRENCY PAYMENT, INCLUDING THE CONVERSION SERVICE IS MERCHANT'S LOCAL CURRENCY. CONDUCTED BY ANZ. I ACKNOWLEDGE THE CURRENCY CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH.
  • Page 115 MERCHANT'S LOCAL CURRENCY. PAYMENT, INCLUDING THE I ACKNOWLEDGE THE CURRENCY MERCHANT'S LOCAL CURRENCY. CONVERSION SERVICE IS I ACKNOWLEDGE THE CURRENCY CONDUCTED BY ANZ. CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE COMMISSION/FEE $0.00...
  • Page 116 MERCHANT'S LOCAL CURRENCY. PAYMENT, INCLUDING THE I ACKNOWLEDGE THE CURRENCY MERCHANT'S LOCAL CURRENCY. CONVERSION SERVICE IS I ACKNOWLEDGE THE CURRENCY CONDUCTED BY ANZ. CONVERSION SERVICE IS EXCH. RATE MARK UP 2.5% CONDUCTED BY ANZ. COMMISSION/FEE $0.00 EXCH. RATE MARK UP 2.5% [ ] I AGREE TO THE INFORMATION ABOVE COMMISSION/FEE $0.00...
  • Page 117 Cash-out MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 DEBIT CARD AC DEBIT CARD AC 9930 9930 CASH OUT AUD $10.00 CASH OUT AUD $10.00 APPROVED AUTH: 487689...
  • Page 118 Purchase with Cash-out MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 DEBIT CARD AC DEBIT CARD AC 9930 9930 $15.00 $15.00 CASH OUT $10.00 CASH OUT $10.00 TOTAL...
  • Page 119 EFB Purchase MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 9991 9991 $10.91 $10.91 APPROVED * AUTH: 123456 --------------------------------------------- REC NO:0496 SIGNATURE 28/02/12 11:14 APPROVED * AUTH: 123456...
  • Page 120 EFB Refund MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 9991 9991 *REFUND* AUD $10.91 *REFUND* AUD $10.91 APPROVED* --------------------------------------------- REC NO:0572 SIGNATURE 29/02/12 14:59 APPROVED*...
  • Page 121 Pre-Authorisation Transactions Pre-Authorisation Transaction – Magnetic Stripe Cards with No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 9999999999999999 1213 9999 PRE AUTH AUD $10.00...
  • Page 122 Pre-Authorisation Transaction – Chip Cards with No Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 9999999999999999 1122 9999 PRE AUTH AUD $10.00 PRE AUTH AUD $10.00...
  • Page 123 Pre-Authorisation Transaction – Chip Cards with Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 9999999999999999 1122 9999 1122 PRE AUTH AUD $10.08 PRE AUTH AUD $10.08...
  • Page 124 Pre-Authorisation Completion Transaction – Chip Cards with Signature Required MERCHANT COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 5400 5400 COMP $40.00 COMP $40.00 VISA CREDIT ---------------------------------------------...
  • Page 125 Cancellation Mail Order Transaction CUSTOMER COPY CUSTOMER COPY CANCELLED AUTHORISATION XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 5400 5400 $10.00 PRE AUTH $200.00 SINGLE PHONE ORDER APPROVED AUTH: 422373 APPROVED...
  • Page 126 Telephone Order Transaction Ecommerce Transaction CUSTOMER COPY CUSTOMER COPY XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013009803 VISA VISA 5400 5400 $10.00 $10.00 RECURRING ECOMMERCE INSTALMENT PHONE ORDER APPROVED AUTH: 536997 APPROVED...
  • Page 127 Other Transaction Records Initialisation Settlement ANZ SETTLEMENT ANZ INITIALISATION TERMINAL ID 00013009803 TERMINAL ID 00013009803 APPROVED 00 APPROVED 00 SETTLEMENT ALREADY TAKEN STAN: 005235 STAN: 005202 29/02/12 14:44 28/02/12 15:34 Settlement Previously Taken ANZ SETTLEMENT TERMINAL ID 00013009803 DECLINED 12...
  • Page 128 $10.91 XYZ MERCHANT 890 PARK ST 005151 456461 PUR VI 28/02 13:23 $10.00 MELBOURNE 3000 005152 456461 PUR VI ANZ EFTPOS 28/02 13:11 $10.91 DETAIL REPORT 005153 456461 PUR VI AS AT 28/02/12 28/02 13:31 $10.00 005154 456461 PUR VI...
  • Page 129 Summary Totals Failed Summary Totals ANZ SUMMARY TOTALS ANZ SUMMARY TOTALS XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID 00013005007 $489.42 0031 $0.00 0000 CASH $10.00 0001 CASH $0.00 0000 RFND $61.98 0006...
  • Page 130 Sub-totals Failed Sub-totals ANZ SUB TOTALS ANZ SUB TOTALS XYZ MERCHANT XYZ MERCHANT 890 PARK ST 890 PARK ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013009803 TERMINAL ID ID 00013009847 AS AT 00/00/00 DEBIT CARD AC $16.00 0002 $0.00 0000 CASH $10.00...
  • Page 131 Last Summary Totals Tip Added Report ANZ LAST SUMMARY TOTALS ANZ TIP ADDED REPORT XYZ MERCHANT TERMINAL ID ID 00013009803 890 PARK ST MELBOURNE 3000 VISA 410749 014 1210 TERMINAL ID ID 00013009803 $20.00 TIP $ 2.00 AS AT 28/02/12 TOTAL $22.00...
  • Page 132 Multi-Merchant receipts and reports Sub Totals Report (Primary Merchant) ANZ SUB TOTALS PRIMARY MERCHANT DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 TERMINAL ID 00013008701 DEBIT CARD AC $100.00 0002 CASH $20.00 0001 RFND $0.00 0000 TOTAL $120.00...
  • Page 133 Sub Totals Report (Secondary Merchant) ANZ SUB TOTALS PRIMARY MERCHANT DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 TERMINAL ID 00013008701 DEBIT CARD AC $100.00 0002 CASH $20.00 0001 RFND $0.00 0000 TOTAL $120.00 0003 VISA $20.00 0001 CASH $0.00...
  • Page 134 Sub Totals Report (All Merchants) ANZ SUB TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 PRIMARY ID 00013008718 TERMINAL ID 00013008701 DEBIT CARD AC $100.00 0002 CASH $20.00 0001 RFND $0.00 0000 TOTAL $120.00 0003 VISA $20.00 0001 CASH $0.00...
  • Page 135 Summary Totals Report Declined Summary Totals Report (Single Merchant) (Single Merchant) ANZ SUMMARY TOTALS ANZ SUMMARY TOTALS DR XYZ DR XYZ 890 ABC ST 890 ABC ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013008701 PRIMARY ID 00013008718 TERMINAL ID 00013008701 $000.00...
  • Page 136 Last Summary Totals Report Declined Last Summary Totals Report (Single Merchant) (Single Merchant) ANZ LAST SUMMARY TOTALS ANZ LAST SUMMARY TOTALS DR XYZ DR XYZ 890 ABC ST 890 ABC ST MELBOURNE 3000 MELBOURNE 3000 TERMINAL ID 00013008701 PRIMARY ID...
  • Page 137 Summary Totals Report Declined Summary Totals Report (Secondary Merchant) (Secondary Merchant) ANZ SUMMARY TOTALS ANZ SUMMARY TOTALS DR XYZ DR XYZ 890 ABC ST 890 ABC ST MELBOURNE 3000 MELBOURNE 3000 PRIMARY ID 00013008718 PRIMARY ID 00013008718 TERMINAL ID 00013008701...
  • Page 138 Last Summary Totals Report Declined Last Summary Totals Report (Secondary Merchant) (Secondary Merchant) ANZ LAST SUMMARY TOTALS ANZ LAST SUMMARY TOTALS DR XYZ DR XYZ 890 ABC ST 890 ABC ST MELBOURNE 3000 MELBOURNE 3000 PRIMARY ID 00013008718 PRIMARY ID...
  • Page 139 Summary Totals Report (All Merchants) ANZ SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 Repeated for all TID’s contained in the PRIMARY ID 00013008718 Multi-Merchant configuration file. TERMINAL ID 00013008701 $000.00 0000 CASH $000.00 0000 RFND $000.00 0000 TOTAL $000.00...
  • Page 140 Last Summary Totals Report (All Merchants) ANZ LAST SUMMARY TOTALS DR XYZ 890 ABC ST MELBOURNE 3000 Repeated for all TID’s contained in the PRIMARY ID 00013008718 Multi-Merchant configuration file. TERMINAL ID 00013008701 $000.00 0000 CASH $000.00 0000 RFND $000.00...
  • Page 141 Detailed Report (Primary Merchant) Detailed Report (Secondary Merchant) DR XYZ PRIMARY MERCHANT 890 ABC ST MELBOURNE 3000 DR XYZ 890 ABC ST ANZ EFTPOS MELBOURNE 3000 DETAIL REPORT AS AT 00/00/00 ANZ EFTPOS DETAIL REPORT PRIMARY ID 00013008718 AS AT 00/00/00...
  • Page 142 Detailed Report (All Merchant) PRIMARY MERCHANT DR XYZ 890 ABC ST MELBOURNE 3000 ANZ EFTPOS DETAIL REPORT AS AT 00/00/00 PRIMARY ID 00013008718 TERMINAL ID 00013008701 TERMINAL ID 00013008701 000000 000000 000 XXX XX DD/MM HH:MM $200.00 TOTAL $200.00 0001...
  • Page 143 This Merchant Operating Guide forms part of your Merchant Agreement and may be varied or replaced by ANZ at any time.
  • Page 144 anz.com...

Table of Contents