1. Welcome 15. Manual Transaction Processing 15.1 Paper Voucher Processing We are excited to welcome you as an ANZ Merchant and look forward to a long association 15.2 Handkey (Manual Entry) Processing with you. 16. Mail, Telephone and eCommerce Order Processing This Operating Guide provides you with information on cards you can accept, ways to 16.1 How to Process a Mail Order Transaction...
• Authorisation does not protect the merchant from Chargebacks charged back. • The bank, ANZ, cannot guarantee that a Transaction has been conducted by the true cardholder When you contact the Authorisation Centre, a Transaction will be ‘approved’ or ‘declined’.
Credit Cards Please contact ANZ Merchant Services on 1800 039 025 if there are any changes to your: Cardholders can use credit cards (MasterCard® and Visa) to access their credit card accounts. Cardholders can also access cheque and savings accounts where those accounts •...
NOTe: Please do not tamper with or remove the terminal housing. Do not disconnect your terminal’s multiPOS and eFTPOS Merchant Card power supply or communication line unless instructed to do so by ANZ Merchant Services. • To Authorise a Refund Transaction, swipe through Magnetic Stripe Card Reader 5.
6. Fraud Minimisation Split Ticket Transactions A Transaction may be deemed invalid and charged back to you if, in ANZ’s reasonable opinion, it relates to one or more purchases made in the same merchant establishment before Commencing any Transaction: which have been split into two or more Transactions.
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- If the requisite two business days have passed, destroy the card The Card Validation security feature is Should the cardholder enquire about their missing card, instruct them to contact their activated in all ANZ POS Terminals issuing institution. when processing Mail Order and Telephone Order Transactions.
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Notify ANZ Merchant Services (24 hours / 7 days a week) on 1800 039 025 immediately if: NOTe: The correct Paper Voucher should be used for the type of card being used and account being - Your EFTPOS terminal is missing accessed.
If you need assistance understanding a particular Return and Correction or Chargeback, They are also used as function keys for special features such as security. please contact ANZ Merchant Services on 1800 039 025 (24 hours a day, 7 days a week). NuMber KeyS (black) Use the number keys to enter in the Transaction amounts, Authorisation Numbers and when the handkey function is required.
eNTer (Green) 8.4 How to load Printer Paper The ENTER key will turn the terminal on. It also confirms that all values and details • It is recommended that you (including signatures and PINs) are correct in the EFT portion of the purchase, cash-out switch off the terminal’s (refer to section 12) and Refund Transactions (refer to section 13).
9.1 Terminal Features Feed (black) The ANZ POS Mobile terminal incorporates the keypad and thermal printer. It also includes Use the FEED key to perform a paper feed from the printer. a battery charger to plug into the rear of the terminal.
9.5 Charge and Communication Connection Points 9.7 Safety The ANZ POS Mobile has two connection points on the back of Your Mobile terminal uses GPRS (General Packet Radio Service) technology to provide the terminal (below the printer cover). high-speed data transmission. It is rare, but in some circumstances, GPRS technology may cause a risk of personal injury and/or damage to property.
10.1 Start Screen cause a fire risk or other hazard. Your ANZ terminal is ready to begin accepting Transactions. Examples of areas with a potentially explosive atmosphere include fuelling areas such as petrol stations, below decks on boats, fuel or chemical transfer or storage facilities and 01/01/2010 12:08 areas where the air contains chemicals or particles such as grain, dust or metal powders.
Records is replaced with: INSERT The start screen will be displayed to begin CARD ANZ BANK ***TRAINING ONLY*** 10.3 Training Mode NOT A VALID TRANSACTION Training mode is an ideal tool for familiarising yourself and your staff with basic functions.
11. Processing a Sale 11.2 How to Process a Credit Purchase Transaction using a Magnetic Stripe Card 01/01/2010 12:08 11.1 How to Process a Cheque or Savings Purchase Transaction (Applies to both SWIPE OR Magnetic Stripe and Chip Cards) Perform card security checks then swipe the INSERT cardholder’s card.
If the signatures match, press ENTER. SIGNATURE SELECT ACCOUNT If they do not, press the CANCEL or CLEAR key to Select CR for credit account. VERIFIED? abort the Transaction. If the Transaction is approved, this screen is displayed and a customer copy is printed. Please check for CHEQUE ACCOUNT The selected account is displayed.
INSERT CARD during the Transaction. CARD Displays when there are no applications on the Chip Scroll through to ANZ EFTPOS screen by pressing Card supported by the terminal. If magnetic stripe CHIP CARD NOT SUPPORTED ANZ EFTPOS ENTER and then select CASH by pressing the SAV soft-...
Perform card security checks then press ENTER. INSERT return to the start screen. ENTER OR CLEAR CARD Scroll through to ANZ EFTPOS screen by pressing ANZ EFTPOS ENTER and then select RFND by pressing the CR CASH RFND soft-function key.
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If the Transaction is approved, a customer Transaction Record will be printed. Please check for approval of APPROVED Scroll through to ANZ EFTPOS screen by pressing ANZ EFTPOS the Transaction before completing the Refund. Hand ENTER and then select RFND by pressing the CR...
14. electronic Fallback (eFb) Processing Additional Screens you may see for Chip Card Processing Electronic Fallback Processing (EFB) allows you to process Transactions using your terminal Displayed if card needs to be removed. ***REMOVE CARD*** when: • A communications time-out occurs The terminal needs to process the Transaction as a •...
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Please check for approval of the Transaction before PURCHASE AMOUNT? CUSTOMER COPY? completing the sale. Press ENTER to print a customer Key in the purchase amount then press ENTER. $600.00 ENTER OR CLEAR copy or CLEAR to return to the start screen. If the Transaction is cancelled, the terminal will also print out a second Transaction Record.
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Additional Screens Associated with a Chip Card Transaction Depending on why the terminal has entered EFB PROCESSING mode, this screen or the following screen will be PLEASE WAIT displayed. Displayed if card needs to be removed. ***REMOVE CARD*** The terminal is testing its connection to the host. If it SENDING REVERSAL The terminal needs to process the Transaction as a is still offline, the following screen will be displayed.
NOTe: If the terminal is rendered inoperable and needs to be swapped out, you will be unable to Fraud Minimisation section of this guide has not been deposited to ANZ, you must (if clear Transactions using the method described below. You MUST call ANZ Merchant Services on 1800 (section 6) obtained) cancel the Authorisation. Please 039 025 for advice on how to retrieve and redeem your stored EFB Transactions.
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• Merchants with an ANZ account, please deposit your Merchant Summary envelopes at any ANZ branch. For merchants without an ANZ account, the Merchant Summary envelope should be mailed to Not for Value Merchant Envelopes, Settlement & Control Team, Level 5B, 833 Collins St Docklands VIC 3008...
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Floor Limit from the appropriate envelope windows greater than sales Vouchers Authorisation Centre eg. cheque and savings account purchase Transactions over Floor Limit must be authorised by ANZ Merchant Services (please refer to section 1.2). Record the Authorisation Number on the Voucher. MasterCard...
• Produce an adding machine tape showing the value of each Transaction and Refund If the terminal cannot read a card when it is swiped, ANZ recommends that you use a Voucher plus the total value of the Vouchers (or write up to 10 Voucher values directly...
Key in the customer’s credit card number then CARD NUMBER: press ENTER. For merchants authorised by ANZ to process Mail Order, Telephone Order, Electronic and Recurring payments, the terminal will request that you identify the ‘source’ and the ‘nature’ of the Transaction.
TOTAL AMOUNT? Verify the amount is correct and accept by $600.00 pressing ENTER. 01/01/2010 12:08 From this screen, keep pressing ENTER until the ANZ SWIPE OR Instead of swiping or inserting the card at the SWIPE EFTPOS screen is displayed. INSERT...
SNGL – Single payment, press the CHQ soft-function key 01/01/2010 12:08 INST – Instalment payment, press the SAV SWIPE OR soft-function key** From this screen, keep pressing ENTER until the ANZ INSERT EFTPOS screen is displayed. RCUR – Recurring payment, press the CR CARD soft-function key*** ANZ EFTPOS Select PUR by pressing the CHQ soft-function key.
(20% for restaurants) of the purchase Transaction amount. To increase your Tip limit, please contact them to contact their Card Issuer. ANZ Merchant Services on 1800 039 025. You must first complete and approve a Credit Purchase Transaction to process a Tip...
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• Trickle feed them through for immediate processing on the back of other purchase Transactions • Force process them ANZ strongly recommends that you force process your Tips as often as possible. Tip Transactions can only be forced through when the terminal is online and should be initiated before: •...
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NOTe: If the terminal is rendered inoperable and needs to be swapped out, you will be unable to 01/01/2010 12:08 clear Transactions using the method described below. You MUST call ANZ Merchant Services on 1800 039 025 for advice you on how to retrieve and redeem your stored Tip Transactions.
How to Print a Server Tip report 17.2 Pre-Authorisation The Server Tip report lists all the Tip Transactions and a Tip totals for the selected server Under the Visa International Credit Card Scheme Rules, a merchant who operates a Hotel, made since the last Settlement.
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How to process a Pre-Authorisation Transaction Press ENTER to print a customer copy or CLEAR to CUSTOMER COPY return to the start screen. ENTER OR CLEAR 01/01/2010 12:08 Perform card security checks and keep pressing SWIPE OR The terminal has the capacity to store approximately 1,000 Pre-Authorisation Transactions. ENTER until the PRE-AUTH screen is displayed.
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This is to protect you in the event that your customer disputes the Transaction. The Voucher should be retained for a period of 30 months or other period as required by Law or stated by ANZ. PROCESSING The terminal prints out the merchant copy of the The completion should be within 15% of the Pre-Authorisation Transaction.
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EXPIRY DATE <MMYY>: You can cancel a Pre-Authorisation on ANZ Australian-issued cards which have been previously authorised through an ANZ Turbo or ANZ Mobile terminal. Where more than one Pre-Authorisation has been performed, one or all Transactions may be cancelled. You Key in the expiry date then press ENTER.
Cancellation of all Pre-Authorisation Transactions (on ANZ Australian-issued cards) 17.3 Customer Preferred Currency Customer Preferred Currency (CPC) has been activated on ANZ POS Turbo and ANZ Mobile terminals for eligible merchants who deal with overseas credit cardholders within selected 01/01/2010 12:08 merchant categories.
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requirements before Commencing a Transaction $600.00 Have the cardholder enter their PIN if known then • Inform the cardholder that CPC is optional KEY PIN press ENTER or if the card allows just press ENTER. NOTe: The cardholder may wish to complete the Transaction in Australian Dollars without conversion.
Identification or Terminal Identification number available. The terminal needs to process the Transaction as a If an error message appears on the terminal but is not listed below, please call ANZ INSERT CARD Chip Transaction. Please insert the Chip Card into the Merchant Services for assistance.
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FULL” 500 Tips (please refer to 17.1 for more information). The terminal does not allow any further Credit Purchase Transactions until all Tips are cleared. ANZ recommends prompt processing of Tips to minimise EXTR TIPS REQD the risk of losing Tips in the event of a terminal ENTER OR CLEAR malfunction.
Transactions overnight and the funds SETTLEMENT will be available the next banking day (non-ANZ bank accounts will be updated within 2-3 working days). American Express, Diners Club and JCB will credit your bank account separately with the total of their Transactions a few days later.
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Shift Report useful to provide information on the Transactions From the start-up screen, keep pressing ENTER until INSERT the ANZ EftPOS screen is displayed. performed during each shift. CARD This operates independently from your Settlement period. When you close off your shift, the Shift Total report will automatically print.
APPROVED To reprint the last Customer Transaction record 01/01/2010 12:08 SWIPE OR From the start-up screen, keep pressing ENTER until INSERT the ANZ EFTPOS screen is displayed. TOTALS Select SHFT by pressing the CHQ soft-function key. CARD SHFT LAST Press CLEAR to print the current Shift Total and...
Transaction amount for each Transaction for the Settlement date displayed. 01/01/2010 12:08 From the start-up screen, keep pressing ENTER until SWIPE OR Merchant Copy Customer Copy the ANZ EFTPOS screen is displayed. INSERT CARD XYZ Merchant XYZ Merchant 890 ABC St...
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Other Transaction records Pre-Authorisation Transaction – No Signature required initialisation Cash-Out XYZ Merchant XYZ Merchant 890 ABC St 890 ABC St MELBOURNE 3000 MELBOURNE 3000 ANZ INITIALISATION EFTPOS Merchant Copy Customer Copy XYZ MERChANT XYZ MERChANT TERMINAL ID 09993000101 TERMINAL ID 09993000101...
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Transaction reports Summary Totals report Transaction detail report XYZ Merchant XYZ Merchant 890 ABC St 890 ABC St MELBOURNE 3000 MELBOURNE 3000 ANZ EFTPOS ANZ EFTPOS DETAIL REPORT SUMMARY TOTAL AS AT 23/08/02 TERMINAL ID 09993000101 TERMINAL ID 09993000101 REFERENCE NO...
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890 ABC St 890 ABC St XYZ Merchant XYZ Merchant MELBOURNE 3000 MELBOURNE 3000 890 ABC St 890 ABC St MELBOURNE 3000 MELBOURNE 3000 ANZ EFTPOS ANZ EFTPOS SUMMARY TOTAL SUMMARY TOTAL ANZ SETTLEMENT ANZ SETTLEMENT TERMINAL ID 09993000101 TERMINAL ID 09993000101...
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890 ABC St 890 ABC St XYZ Merchant XYZ Merchant MELBOURNE 3000 MELBOURNE 3000 890 ABC St 890 ABC St ANZ EFTPOS ANZ EFTPOS MELBOURNE 3000 MELBOURNE 3000 SERVER TIP REPORT TIP TOTALS REPORT ANZ EFTPOS ANZ EFTPOS AS AT 23/04/10...
30 months from the date of the Transaction or such other period required by Law or notified by ANZ. For easy retrieval of Vouchers and Transaction Records, it is recommended to file them in date order.
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