Procedure
ACD can be configured using the configuration files or locally.
Configuration File
Local
To configure an ACD key via web user interface:
1.
Click on DSSKey->Line Key.
2.
In the desired DSS key field, select ACD from the pull-down list of Type.
<MAC>.cfg
<y0000000000xx>.cfg
Web User Interface
Phone User Interface
Configuring Advanced Features
Configure ACD.
For more information, refer to
ACD
on page 331.
Assign an ACD key.
For more information, refer to
ACD Key
on page 393.
Configure ACD auto available
timer.
For more information, refer to
ACD
on page 331.
Assign an ACD key.
Navigate to:
http://<phoneIPAddress>/servlet
?p=dsskey&model=1&q=load&li
nepage=1
Configure ACD auto available
timer.
Navigate to:
http://<phoneIPAddress>/servlet
?p=features-acd&q=load
Assign an ACD key.
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