Frequently Asked Questions/Troubleshooting - Heat & Glo RED40-N-AU Owner's Manual

B. Frequently Asked Questions/Troubleshooting
Symptom
Remote control will not transmit
Control module will not take
commands from remote control
Fireplace shuts down after extended
periods
Fireplace is on but will not shut off
with the remote control
Lights will not come on whe appliance
is on,
Unit shuts off after a short period of
operation.
Possible Cause
Batteries
Remote control is in Child
Lock mode
Buttons not being pressed
fi rmly
Control module is not in
"REMOTE" mode
Control module and remote
control are not programmed
to each other
Control module is un-
plugged. In case of power
outage, backup batteries
are depleted or missing
Built-in timer
External wired wall switch
Remote control or control
module failure
Aux 2 on remote isn't turned
on.
• Fan installed incorrectly
• Temperature disc faulty
Heat & Glo • RED40-N-AU, RED40ST-N-AU • 2294-900 Rev. G • 7/14
Corrective Action
Verify batteries are functional and installed correctly.
Disengage Child Lock mode.
Press button fi rmly for one to two seconds to ensure transmis-
sion to module.
Ensure module switch is set to REMOTE.
The control module will beep when it successfully receives a
command. If it does not beep, clear module memory and re-
program wall switch.
If the transmission indicator comes on when power button is
pressed, verify that the control module is plugged in the fi re-
place junction cord located in the controls area. Also verify that
the batteries are installed in the battery pack.
The fi replace will automatically shut down after nine hours of
continuous operation if it does not receive a command from
the remote.
The fi replace cannot be turned off by remote if an external
wired switch is installed and in the ON position. Turn external
wall switch to OFF.
At control module, turn off fi replace by sliding the ON/OFF/
REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is
hot. Use caution when accessing module.
Go into menu on remote, scroll down to Aux 2 and turn toggle
switch to on and push select to communicate with appliance.
Verify lower A.C.T. convection fan is turning on after a short
period of appliance operation. Contact dealer.
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