Frequently Asked Questions And Troubleshooting; Frequently Asked Questions - Heat & Glo ESCAPE-30-IFT Owner's Manual

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Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions
ISSUE
 Condensation on the glass
Blue flames
Erratic flames

Odor from appliance
Film on the glass
Metallic noise
Is it normal to see the pilot flame burn
continually?
Ember Glass Media
Power Outages
(battery backup)
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to
locate a dealer.
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This is a result of gas combustion and temperature variations. Prior to appliance being turned
on, the inside of the glass has cooled below the dew point producing a byproduct of combus-
tion: water in the form of condensation. As the fireplace glass warms, the condensation will
disappear.
In the summer, the inside of your fireplace contains hot humid air from outdoors. When the air
from outdoors contacts glass cooled below the dew point by your air conditioning, moisture in
that air will condense.
This is a result of normal operation and the flames will begin to yellow as the appliance is al-
lowed to burn for 20 to 40 minutes.
Verify that the glass assembly is correctly installed and that all four glass latches are engaged
over the four tabs on the glass frame.
Vent baffle/flue restrictor may be needed when long vertical vent runs are used. Refer to
Installation Manual, Section 7: Venting.
When first operated, this appliance may release an odor for the first several hours. This is
caused by the curing of the paint and the burning off of any oils remaining from manufacturing.
Odor may also be released from finishing materials and adhesives used around the appliance.
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See
your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot flame to
remain lit.
There may be some "cracking" noise coming from the fireplace during the first few heating
and cooling cycles. This noise is associated with settling rock and some minor cracking of
larger pieces of rock. This will lessen over time as the glass rock is conditioned to the heat-
ing and cooling temperature changes.
This appliance can operated on battery power in the event of a power outage. To access
the battery pack, the decorative barrier front, mesh and glass assembly must be removed.
Refer to Section 3.I for more details.
Heat & Glo • ESCAPE-30-IFT, ESCAPE-35-IFT Owner's Manual • 2550-981 Rev. N • 12/20
SOLUTIONS